City of Heroes: Live Forum Archive

We need to push for an update.

Baba_Kanoosh

By Baba_Kanoosh,
Posted on: 2010-10-05 09:52 in Mac Users

 

Posted

Quote:
Originally Posted by CuppaManga View Post
That's a weird one - I looked up the code and it has something to do with Applescript. Did you try rebooting after it said that? Are you using anything other than the downloaded client like a script or Steam?
Well, I think I found out what was causing that, but I have a new problem.

The -1712 code problem came up while I had tried twice to start CoH after it crashed to desktop. The original crash was caused by some Bluetooth app that went nuts for some unknown reason. I don't have any Bluetooth stuff so I disabled the Bluetooth app in the top bar. Then I tried to start CoH. It didn't seem to start, so I tried again. Then I got the -1712 error, which apparently happens when you try to open CoH twice. So, that problem has not recurred.

New problem: Every time I exit an SG base, all I can see are NPC's and player characters. No buildings or terrain of any kind, unless you count the moon :P

Any ideas on this one?

Chained Bulldog level 33 Stalker on Liberty
Cobalt Blue Knight level 32 Scrapper on Guardian
Drone Keeper level 32 MM on Champion
Glacier Force level 28 Tanker on Justice
and 7 nearly full servers of alts waiting their turns.

 

Posted

Quote:
Originally Posted by ChainedBulldog View Post
Well, I think I found out what was causing that, but I have a new problem.

The -1712 code problem came up while I had tried twice to start CoH after it crashed to desktop. The original crash was caused by some Bluetooth app that went nuts for some unknown reason. I don't have any Bluetooth stuff so I disabled the Bluetooth app in the top bar. Then I tried to start CoH. It didn't seem to start, so I tried again. Then I got the -1712 error, which apparently happens when you try to open CoH twice. So, that problem has not recurred.
This sounds like the app is crashing but not actually shutting down/closing.

Pop your Activity Monitor and see if you have a hung process in there.

If so, kill it and try re-launching again.


Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Quote:
Originally Posted by Hyperstrike View Post
This sounds like the app is crashing but not actually shutting down/closing.

Pop your Activity Monitor and see if you have a hung process in there.

If so, kill it and try re-launching again.
Sorry, I'm an extreme Mac noob. No idea what you're talking about.

Chained Bulldog level 33 Stalker on Liberty
Cobalt Blue Knight level 32 Scrapper on Guardian
Drone Keeper level 32 MM on Champion
Glacier Force level 28 Tanker on Justice
and 7 nearly full servers of alts waiting their turns.

 

Posted

Quote:
Originally Posted by ChainedBulldog View Post
Sorry, I'm an extreme Mac noob. No idea what you're talking about.
If you hit Command + Space, that should pop up Spotlight. Type in "Activity Monitor", and run the application that appears.

In the list of processes there, if you still see City of Heroes, even after "closing" it, select it from the list, and then click the "Quit Process" button in the top left. That will forcefully stop the process.

 

Posted

Quote:
Originally Posted by SuckerPunch View Post
If you hit Command + Space, that should pop up Spotlight. Type in "Activity Monitor", and run the application that appears.

In the list of processes there, if you still see City of Heroes, even after "closing" it, select it from the list, and then click the "Quit Process" button in the top left. That will forcefully stop the process.
Thanks for filling in for me SP. Got lazy. Too much caloric intake yesterday.


Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Quote:
Originally Posted by SuckerPunch View Post
If you hit Command + Space, that should pop up Spotlight. Type in "Activity Monitor", and run the application that appears.

In the list of processes there, if you still see City of Heroes, even after "closing" it, select it from the list, and then click the "Quit Process" button in the top left. That will forcefully stop the process.
Thank you. I'll try that if the original problem recurs.

Any idea what's causing the new problem?

Also, just had a crash to desktop when using the mouse to look upward. Is that a no-no?

Chained Bulldog level 33 Stalker on Liberty
Cobalt Blue Knight level 32 Scrapper on Guardian
Drone Keeper level 32 MM on Champion
Glacier Force level 28 Tanker on Justice
and 7 nearly full servers of alts waiting their turns.

 

Posted

Quote:
Originally Posted by ChainedBulldog View Post
Thank you. I'll try that if the original problem recurs.

Any idea what's causing the new problem?

Also, just had a crash to desktop when using the mouse to look upward. Is that a no-no?

Honestly, not a clue. I know just enough about Macs to never use them for much more than a doorstop.

I will say this though. Since i19, the client has been SIGNIFICIANTLY less stable than it was in the past.

Prior to i19, 99+% of my crashes were from being on long periods of time, memory leaking, and then running face-first into the 1.5+ GB instability zone for 32-bit Windows apps.

Now, I can start up the client, stand there for 5 minutes not touching a thing and have the client spontaneously crash to desktop on me.


Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Hyper, Chained...

1. Which build of the client are you running? You can check by single-clicking the City of Heroes icon and using the Get Info command in the Finder. The build number is after the 1.0 in the Version section.

2. Open your Library > StartupItems folder. What's listed in there? Also what's listed in your System Preferences in the Accounts > Login Items?

3. Next time your game crashes open Console (in Applications > Utilities), select the last 10 lines displayed, use the Copy command on the edit menu, and Paste (also on the Edit menu) them into a reply here.

Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination

 

Posted

OK new Mac user here and just started getting an error the boots to a white screen and forcing us to reboot the All-in-One we have. Error reads fatal error with a pigg file.
Version 4462

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] Checking Updater: 0B/sec 0B/0B 0:00 Remaining

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] : 40.8M/sec 2.5M/0B 0:00 Remaining

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367]

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367]
P
12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] atching project: Coh Install Dir: c:\coh

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] checksumLoad returned 1

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] V

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] erifying checksum

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] Checksum Verify succeeded, requesting patch

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367]

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367]
Requesting patch..: 0B/sec 0B/0B 0:00 Remaining

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367]

C
12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] lient is up to date...
12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367]

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] OK: 0B/sec 0B/0B 0:00 Remaining

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367]

P
12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] atched successfully

12/28/10 9:36:05 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] Searcing c:\coh for bad files

12/28/10 9:39:15 PM [0x0-0x2a02a].com.transgaming.cityofheroes[367] Flushing log files to disk

12/28/10 9:39:56 PM com.apple.WindowServer[74] Tue Dec 28 21:39:56 -iMac.local WindowServer[74] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

12/28/10 9:39:58 PM com.apple.launchd.peruser.501[92] ([0x0-0x2d02d].com.apple.ActivityMonitor[389]) Exited: Killed

"Oh NO! I'm so sorry baba! you and your wife will be sorely missed...s#@!, i did it again, didn't I?" - mintmiki
Animal Farm ID:71800
When Alts Collide: 134432

 

Posted

Quote:
Originally Posted by CuppaManga View Post
Did you try using the Verify Files button after the patching completes?
Hmm nope was in the middle of saving the planet from the evil Reichsman, will do that now while the planet is safe.

"Oh NO! I'm so sorry baba! you and your wife will be sorely missed...s#@!, i did it again, didn't I?" - mintmiki
Animal Farm ID:71800
When Alts Collide: 134432

 

Posted

Quote:
Originally Posted by CuppaManga View Post
1. Which build of the client are you running? You can check by single-clicking the City of Heroes icon and using the Get Info command in the Finder. The build number is after the 1.0 in the Version section.
v1.0.4296

Quote:
Originally Posted by CuppaManga View Post
2. Open your Library > StartupItems folder. What's listed in there?
I do not have a StartupItems folder in the Library

Quote:
Originally Posted by CuppaManga View Post
Also what's listed in your System Preferences in the Accounts > Login Items?
There are no items listed in the Login Items.

Quote:
Originally Posted by CuppaManga View Post
3. Next time your game crashes open Console (in Applications > Utilities), select the last 10 lines displayed, use the Copy command on the edit menu, and Paste (also on the Edit menu) them into a reply here.
12/30/10 10:08:23 PM [0x0-0x30030].com.transgaming.cityofheroes *** set a breakpoint in malloc_error_break to debug
12/30/10 10:08:23 PM [0x0-0x30030].com.transgaming.cityofheroes cider_noui(375,0x7088a800) malloc: *** mmap(size=16777216) failed (error code=12)
12/30/10 10:08:23 PM [0x0-0x30030].com.transgaming.cityofheroes *** error: can't allocate region
12/30/10 10:08:23 PM [0x0-0x30030].com.transgaming.cityofheroes *** set a breakpoint in malloc_error_break to debug
12/30/10 10:08:23 PM [0x0-0x30030].com.transgaming.cityofheroes cider_noui(375,0xa01c1540) malloc: *** mmap(size=16777216) failed (error code=12)
12/30/10 10:08:23 PM [0x0-0x30030].com.transgaming.cityofheroes *** error: can't allocate region
12/30/10 10:08:23 PM [0x0-0x30030].com.transgaming.cityofheroes *** set a breakpoint in malloc_error_break to debug
12/30/10 10:08:23 PM [0x0-0x30030].com.transgaming.cityofheroes Assertion failed: (tif->tif_fieldinfo != NULL), function TIFFMergeFieldInfo, file /SourceCache/ImageIO/ImageIO-475/ProjSnowLeopard/../libTIFF-3.8.2/tif_dirinfo.c, line 605.
12/30/10 10:08:24 PM [0x0-0x30030].com.transgaming.cityofheroes Assertion failed: (obj->refcount), function release_object, file object.c, line 628.
12/30/10 10:08:24 PM [0x0-0x30030].com.transgaming.cityofheroes ERROR: wineserver exiting unexpectantly!



Hope this helps. Otherwise, I'm taking this doorstop back for a refund :P

Chained Bulldog level 33 Stalker on Liberty
Cobalt Blue Knight level 32 Scrapper on Guardian
Drone Keeper level 32 MM on Champion
Glacier Force level 28 Tanker on Justice
and 7 nearly full servers of alts waiting their turns.

 

Posted

Quote:
Originally Posted by CuppaManga View Post
Latest build is v1.0.4462, currently up for download from your PlayNC account page. I can't say for sure if it'll work better, but it might.
Nope. Did the update and still get the same crashes to desktop. By the way, why do we have to go to a special, hard-to-find (at least for me) webpage and ask "Pretty-please-with-sugar-on-top can I have the current update of the game for my mac?" when PC users get the update automatically just by logging into the game?

This doorstop is history. Never touching a mac again.

Chained Bulldog level 33 Stalker on Liberty
Cobalt Blue Knight level 32 Scrapper on Guardian
Drone Keeper level 32 MM on Champion
Glacier Force level 28 Tanker on Justice
and 7 nearly full servers of alts waiting their turns.