Certainly when one of my vet awards didn't turn up Support were able to fix it and I've had no problems since
I think that warning is there because of a while back there was an issue were a bunch of players were granted several months if not years of vet rewards early. They changed something in the backend system which then caused that iirc. It was decided that support wasn't going to bother with fixing that and people got to keep their vet rewards.
But by all accounts problems like yours still are being fixed.
@True Metal
Co-leader of Callous Crew SG. Based on Union server.
Thanks folks - I've got someone from support looking at it now.
"Idealism is such a wonderful thing. All you really need is someone rational to put it to proper use." - Kerr Avon
Myopic Aardvark on Twitter
I stopped playing last year around October, just after I had got my 5 year Vet reward.
My sub lasted until around March 2010, so when I came back last week, I should really have had my 63 month reward, if not my 66 month one.
Now, I'm still got my 60 month vet reward, as I should do, but when I look on my account page, it says that I should not be receiving my 57 months reward until 22 Nov 2010 and my 60 month until February 2011!!!
Given that I haven't gotten any reward past the 60 month marker, I'm guessing the dates on my account are the ones I will be getting these rewards, but it's wrong.
Anyone else had this issue and have they managed to get support to sort it out (I've put the question in, but there were numerous warnings that Support are unable to fix Vet reward problems - which given that it's an issue on their end, rather than mine, is a bit unsettling).
Thanks.
"Idealism is such a wonderful thing. All you really need is someone rational to put it to proper use." - Kerr Avon
Myopic Aardvark on Twitter