CoH Worked fine under XP SP3 but Crashes randomly under Win7 32bit
By
alienuterus,
Posted on: 2010-08-18 19:54 in ALL ACCESS Gameplay Technical Issues Bugs
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:47:25 PM, on 8/18/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\ASUS\GPU Boost Driver\GpuBoostServer.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
D:\Program Files\DAEMON Tools Lite\DTLite.exe
D:\Program Files\Steam\Steam.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat
\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files
\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin
\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX
\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX
\AcroIEFavClient.dll
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.ex e"
-launchedbylogin
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKCU\..\Run: [DAEMON Tools Lite] "D:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [Steam] "D:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat
\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX
\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat
\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX
\AcroIEFavClient.dll/AcroIECapture.html
O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) -
http://support.asus.com/common/asusTek_sys_ctrl.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - d:\Program Files\Dragon Age\bin_ship
\DAUpdaterSvc.Service.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared
\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater
\GoogleUpdaterService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA
Corporation\3D Vision\nvSCPAPISvr.exe
--
End of file - 5879 bytes
Quote:
I've been out of circulation for a bit but... what the heck is this??
| C:\Program Files\ASUS\GPU Boost Driver\GpuBoostServer.exe |
The Asus motherboard has a GPU on it that can assist Video cards.
I have tried running CoH with that disabled with out any effect.
Bringing up the GPU boost made to dig around a bit. The Motherboard has a Boost setting in BIOS too. So Just for completeness sake I uninstalled the GPU assist completely and disabled it in the BOIS. I'll report back later if it had any effect.
Update I crash less but I still crash often.
Any error message? Does the game just disappear, or does it hang? Do you have to kill the process?
Update I'm still crashing like crazy.
No error messages the game freezes then after a bit Win7 does the this program has halted and CoH dies.
I've tried finding some logic to why it crashes. It seems to do me more often in the new zones then anywhere else so I would have to believe it is graphic in nature.
But a few things get me.
1) This never did it under XP with the same hardware as I have under win7
2) I've back rev the video driver all the way back to the same one I was using under XP in case that was the issue with no charge.
3) It can do this while parked in a quite back corner some where doing nothing at all.
Okay, as to being the same hardware as you had under Windows XP. True. However, Windows 7 uses a totally different driver structure and much of the "under the hood" stuff is different. Think about it like this. You have a Dodge Ram truck with a Hemi engine that runs fine. You decide to change the engine out to a Cummings Diesel and things don't work quite the same. That's because Diesel engines run differently than gasoline engines and require different supporting structures. You get the picture I think.
As for the problems, there are 3 things I'm looking at as possibly causing the problems but want to take them one at a time to see which one it really is. Disabling all of them would likely resolve it, but we wouldn't know which is the true culprit.
I was tempted to just list the first item and have you test it but figured that would be useless if I get tied up with work like I have been lately. So I'll list them in order. Please, only disable one and test it for 24 hours. If it resolves it let us know, if it doesn't let us know and disable the next one and test it the same way.
I know that's a tedious way of doing things but it's the only way to really tell which is causing the problem or if it's a combination of programs causing the problem.
1. Disable the nVidia Stereoscopic 3D Driver Service if you don't use it or set it to Manual if you want it to activate for the few programs that will use it. There are reports on several sites that it is causing memory leaks by leaving open file handles. An alternative if you don't use/need the 3D options would be to uninstall it from the Control Panel's Programs and Features window. To my way of thinking, this is the most likely culprit.
2. Turn off Steam. Yeah, I know, if you turn it off you don't get the benefits of having it installed to see what your buddies are doing. However, there have been reports of Steam causing problems in the past and turning it off resolving the problems so I'm adding it as the second most likely candidate.
3. Configure Microsoft Security Essentials so that your CoH installation folder is in the exclusion list. I've seen reports of Knockback causing problems until MSE was configured this way so I added it as a possiblity.
Actually, there is one other item that makes me scratch my head and that is "Why is Dragon Age : Origins adding an updater to your services apparently set to run Automatically instead of launching only when you launch the game?" This seems like a waste of system resources to me, sloppy coding, and when it runs it's little update checks there is no way of telling if that could be interfering with the network traffic that CoH needs.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Hey thanks for the insight I'll poke some of those options.
Since I don't even have anything to use the stereoscopic view with I'll kill that first and see how things roll.
Did you try playing it without any compatibility modes at all?
As in, in straight Windows 7? I'm seeing a lot of reports of people playing in compatibility mode having trouble, but I play in Windows 7 natively without an issue.
Ok CoH worked like a champ under XP sp3 with all settings maxed out. The only change to my system is upgrading to windows 7 32bit. Now I crash all the time completely at random with no rhyme or reason. Sometimes I can go hours fine other times its every 5 minutes there is no pattern to it. I do not have this issue it any other game only City of Heroes and Only since I went to windows 7.
What I have already tried.
1) I've updated all my drivers even tried backrev to early drivers for video/sound
2) Multiple compatibilities settings (run in 95,98,xp ect)
3) Run as admin and not as admin Both on updater and city of heroes main exe.
4) Murdering young virgins in NCSoft's name under a full moon.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at August 18, 2010 22:41 (-04:00)
Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 06/10/10 21:12:41 Ver: 14.01
Central Processor: AMD Athlon(tm) II X4 630 Processor (4 CPUs), ~2.8GHz
Memory: 4096MB
.Net Memory Report: 2608MB out of 3327MB available
Page File: 5581MB (1071MB currently in use)
C Drive: (WDC WD5000AAKS-00UU3A0 ATA Device) 436417MB out of 476837MB (91%) free
D Drive: (WDC WD5000AAKS-00A7B2 ATA Device) 320737MB out of 476929MB (67%) free
E Drive: (TSSTcorp CD-ROM TS-H192C ATA Device) zero-size drive
F Drive: (_NEC DVD+-RW ND-3530A ATA Device) zero-size drive
G Drive: (UPE OHQ70LUVG1E SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (32-bit version)
Display Notes: No problems found.
No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 2415 MB
Driver Version: 8.17.12.5896
Driver Date: 7/9/2010 6:37:00 PM
Driver Language: English
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 2415 MB
Driver Version: 8.17.12.5896
Driver Date: 7/9/2010 6:37:00 PM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.6069
Driver Date: 3/17/2010 4:46:14 PM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.6069
Driver Date: 3/17/2010 4:46:14 PM
Sound Device Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.6069
Driver Date: 3/17/2010 4:46:14 PM
WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M4A88TD-M
Motherboard Version: Rev X.0x
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 06/10/10 21:12:41 Ver: 14.01
BIOS Version: 061010 - 20100610
BIOS Release: 20100610000000.000000+000
Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: Unknown, Unknown
Refresh Rate: UnknownHz
Vertical Sync Enabled: No
Physics Quality: Unknown (2147483647)
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Unknown (2147483647)
Water Effects: Unknown (2147483647)
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (2147483647)
World Texture Level: Unknown (2147483647)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 60894 bytes/second
Current Game Version: 1850.201007290124.10T2
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found