City of Heroes: Live Forum Archive

City of Heroes Mac Edition Troubleshooting (version 4 - Issue 18)

Alexie

By Alexie,
Posted on: 2010-08-18 17:32 in Mac Users

 

Posted

Troubleshooting

Q. My Mac client won't start up again after being started previously. The icon just bounces once and disappears.

A. If your Mac game client won't start after playing it previously, try the following steps:

1. Open your Applications folder, and then Utilities.
2. Launch Activity Monitor.
3. Look for a process called "wineserver" and click it once to select it.
4. Click "Force Quit".
5. Launch the CoH game client again.


Q. I just downloaded the Mac client and it won’t launch.

A. Try this:

- Make sure you're installing using an account with administrator access (do not use the Guest account)
- Open Safari and select Empty Cache from the Safari menu.
- Open Terminal (Applications > Utilities > Terminal) and type or paste "dscacheutil -flushcache" (without the quotes of course) and press Return.
- Go to Users > (your name) > Library > Preferences and throw the City of Heroes Preferences in the trash.


Q. The Patch Servers are down, I'm up to "Connecting 20…" with no relief. Can I get around it like Windows users can?

A. Yes, but only if you're patched up to date, otherwise you'll get an error when you log in.

1. Open Terminal located in Applications > Utilities.
2. Type one of the two following commands:

If your City of Heroes data files are located in City Of Heroes.app > Contents > Resources > transgaming > Program Files > City of Heroes:

/Applications/City\ of\ Heroes.app/Contents/MacOS/cider -- cityofheroes.exe -project oh

If your City of Heroes data files are located in City Of Heroes.app > Contents > Resources > transgaming > coh:

/Applications/City\ of\ Heroes.app/Contents/MacOS/cider -- cityofheroes.exe -project coh


Q. How do I check my City of Heroes for Mac client version?

A. Click once on the City of Heroes application, and select Get Info from the Finder's File menu.


Q. I have a Mac with ATI or Intel video, and it starts with a black screen.

A. There is an issue with version City of Heroes for Mac client version 1.0.4462 (the current Live client version) and ATI or Intel video. If you have this issue, download the Test Server client, which will patch up to 1.0.3068, a one-version rollback. When you first start this client and get to the user agreement, make sure to check the Safe Mode checkbox. (Source: NCSoft Support)


Q. I’m getting corrupted graphics in-game, and it causes frequent crashes.

A. Some versions of City of Heroes for Mac are not patching to the correct version. Try the following if you suspect this problem:

Download the City of Heroes client from your NCSoft Account page and check to see if it has the same issue.

*make sure you check safe mode the first time you run it and change your graphics settings there or it will just give you the black screen. If you forget to, then just delete your preference file again and launch it again in safe mode.*


Q. I'm using MacOS X Tiger (10.4.x). Can I play CoH anyway?

A. CoH will refuse to launch, as it's set to require at least 10.5.8. You can work around it, but I'm not going to cover how, because it probably will crash.


Q. Should I upgrade to Leopard or Snow Leopard?

A. Snow Leopard is your best bet for future support from both Paragon Studios and from Apple.


Q. If I have a problem and I'm asked for my Console Log, how do I get that?

A. Open Applications > Utilities > Console. You can copy and paste text from it.


Q. When will Depth of Field and other special effects be added?

A. When they're added.


Q. How do I ask questions or get help with my Mac or CoH Mac Edition?

A. The City of Heroes official Forums has a separate category for Mac users. You aren't required to post there as a Mac user, but it will give your post direct attention from fellow Mac users who can help.

Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination

 

Posted

Quote:
Originally Posted by CuppaManga View Post
1. Download the City of Heroes Test client and check to see if it has the same issue. The test client can be found at http://download.cityofheroes.com/Tes..._Server_US.dmg
404 not Found.

It's the end. But the moment has been prepared for ...

 

Posted

So I updated today and when I hit the Next then I agree button the whole screen goes black. I can still see and move the mouse but there's nothing to click on. No response from keyboard either but that's been an issue. Have to cold boot the mac to get it working again.

Any ideas? it appears I'm the only one with this problem so far.

 

Posted

Quote:
Originally Posted by Cuppa_A61Sun View Post
So I updated today and when I hit the Next then I agree button the whole screen goes black. I can still see and move the mouse but there's nothing to click on. No response from keyboard either but that's been an issue. Have to cold boot the mac to get it working again.

Any ideas? it appears I'm the only one with this problem so far.
This has happened to me as well. I tried the force quit of the wineserver, I even uninstalled, reinstalled and re-applied the updates and I still get a black screen (no 'loading' banner) I can also move my mouse, switch from window to full screen, but I left it that way for an hour before I just quit the final time and posted it here.