Not connecting

Hello, can anyone tell me why my client won't update? I dragged the City of Heroes program into my Applications folder, started it and all it does is showing
Verbindung wird hergestellt ... #100
(meaning "connecting")

It did not download a single byte of the actual game yet.

I did what I could to configure the route the required ports through, though I could only give the game UDP port 7000-7086. Beyond that the ports are for my phone (I got a connection over the Internet). The TCP ports were no problem.

I have no firewall or anything installed on my iMac. Still it just won't connect. :/

This page refers to the ports you need to open up/forward so you can play the game.

http://cityofheroes.wikia.com/wiki/Game_Client

Game Ports
The game updater allows you to select the port to be used for data transfers. Simply add the -port flag followed by the port you would like to use in the City of Heroes shortcut. Example:
"C:\Program Files\City of Heroes\CohUpdater.exe" -port 80
The game client is somewhat Firewall and NAT friendly, however any issues can be resolved by opening the following ports.
REQUIRED
TCP:
6994
2104
2106
UDP:
7000-7100.
One of the following ports:
TCP
6994
13094
23094

Well, I know the port s the game needs actually. And did all that before I posted... as is written in my post. However, I am so far now as to know that under Windows the client does install, so it isn't really a port problem. It must be something else.

What confuses me a little is that program call with the port passed. I can't start an .exe file directly in Mac OS X, because it wouldn't understand the system calls. Let alone DirectX calls. Something such as a path starting with C: doesn't exist on a Mac, the updater is located under:
/Applications/City of Heroes.app/Contents/Resources/transgaming/c_drive/coh/CohUpdater.EU.exe
Secondly does it use that port for both TCP and UDP in both directions then and none else?

However, any helpful ideas how to fix this would be welcome. Maybe the program must be run as root somehow? How would I enforce this?

Follow the instructions here first:

http://boards.cityofheroes.com/showthread.php?t=199092

Let us know if that works.

Also email Support from help.ncsoft.com

First of all, the installer worked for a couple of times now. I managed to install the game completely, log in, set the screen resolution to 2560x1440 and the graphics slider to Ultra (hoping that it would realize that it must not use anti-aliasing at that resolution). And when I started the game again I had the same trouble as before. The updater would not connect but keep trying forever.

In my router I have set my iMac as "Exposed Host", meaning all ports that are not otherwise used are routed through to it. However that shouldn't change much, since some of the UDP ports (7077 - 7200) are already in use for the VoIP connection to my telephone provider. The game can have 7000 - 7076 however.

I managed to install the game under Windows 7 under boot camp at first. I avoid Windows 7 though since the most recent driver sets the monitor to 16bit color resolution mode when you say 32 bit vice versa. From screen shots I know that the graphics card actually computes 32 bit colors, it just doesn't display them. When you downgrade the display driver (the monitor itsself does not have a driver) the display driver crashes in intervals of around 10 seconds.

The installation under Windows worked fine at first, but when I started the game I had sever graphics issues. Which is strange since I have none with any other game installed, other than the restriction to 65k Colors of the builtin monitor. The login screen would flicker and twitch, the screen overlapping with old screens when you progress to the menu. I tried to reach the options somehow and select a native screen resolution for my monitor (2560x1440) but the image was so distorted that I didn't make it so far.

So I logged out to whether I could set a proper resolution before I actually start the game. That was when the Windows Updater would simply fail to start up as well. It would show up in process list but not appear on screen. In the netlog file stood billions of entries like "server disconnected an ongoing connection" or something like this. That was when I set my computer to "exposed host" mode in the router settings.

I've deleted the Windows Game and tryed to reinstall it, but the installer won't open anymore.

Your description above showed some effect - in the last few attempts the default news site didn't open in the Mac OS X updater and after I wiped the cache in Safari it did show it. However, it still doesn't log in anymore, and I remember it did not even show the web page on one of three attempts that did work.

I have contacted the support before I wrote here. The GM obviously failed to realize that I was using a Mac OS X and not Windows and gave a generic reply to check whether I have the European client, and not the US client installed. But the Updater IS the EU version, so that didn't help. I don't really expect the support to be able to help me.

Given the nature of the problem - and experiences with City of Heroes in the past - I must at least consider the possibility that there is some routing problem in my ISPs net and the transition to whatever net City of Heroes is hosted in and it just won't work...

I tryed loads of different games and none made any problem so far: Warhammer Online under both Windows and Mac OS X, Dragon Age: Origins (that's single player, but you gotta log in online to play) und Command & Conquer: Red Alert 3 und Mac OS X. Also under Windows Lord of the Rings Online, Champions Online, Age of Conan... no problems whatsoever so far

I have heard of patch server issues with the EU version of the game, especially with the training room. Are you getting the same issues with the windows version *at all*? It might be highly intermittent.