Constant crashing when doing tells
By
Kitsune Knight,
Posted on: 2010-07-17 08:09 in ALL ACCESS Gameplay Technical Issues Bugs
post a CoHHelper and Hijackthis report and we'll see what we can come up with.
Thanks for the reply.
CohHelper
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at Juli 17, 2010 20:48 (+02:00)
Operating System: Windows XP Professional x64 Edition (5.2, Build 3790) Service Pack 2 (3790.srv03_sp2_qfe.100216-1301)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EP35-DS3
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM)2 CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 4094MB
.Net Memory Report: 3334MB out of 4094MB available
Page File: 5661MB (575MB currently in use)
C Drive: (ST3250410AS) 8248MB out of 16002MB (51%) free
D Drive: (ST3250410AS) 9381MB out of 33330MB (28%) free
E Drive: (ST3250410AS) 13080MB out of 33330MB (39%) free
F Drive: (ST3250410AS) 19909MB out of 33330MB (59%) free
G Drive: (ST3250410AS) 19651MB out of 60000MB (32%) free
H Drive: (ST3250410AS) 41537MB out of 60000MB (69%) free
I Drive: (ST3250410AS) 55MB out of 2470MB (2%) free
J Drive: (HL-DT-ST DVDRAM GSA-H10A SCSI CdRom Device) zero-size drive
K Drive: (PF8430M UZB325I SCSI CdRom Device) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.3790.3959 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: ATI Radeon HD 5600 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x68D8)
Video Memory: 1024.0 MB
Driver Version: 6.14.0010.7093
Driver Date: 01.01.0001 0:00:00
Driver Language: English
Sound Device Description: Realtek HD Audio output
Driver File: RTKHDA64.SYS
Driver Version: 5.10.0000.5567
Driver Date: 01.01.0001 0:00:00
Sound Device Description: ATI HD Audio rear output
Driver File: AtiHdmi.sys
Driver Version: 5.00.50000.0017
Driver Date: 01.01.0001 0:00:00
Sound Device Description: Realtek HD Audio 2nd output
Driver File: RTKHDA64.SYS
Driver Version: 5.10.0000.5567
Driver Date: 01.01.0001 0:00:00
WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: EP35-DS3
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Default System BIOS
BIOS Version: UNKNOWN
BIOS Release: 20080104******.******+***
---------------------------------------------------------------
hijackthis
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 20:57:29, on 17.07.2010
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\RTHDCPL.EXE
F:\Tools\hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
F2 - REG:system.ini: UserInit=userinit
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files (x86)\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\WINDOWS\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [36X Raid Configurer] C:\WINDOWS\SysWOW64\xRaidSetup.exe boot
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME (x86)\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\SysWow64\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\SysWow64\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [IE8.1st_UserStart] rundll32.exe advpack.dll,LaunchINFSection 5erIE8.inf,1st_UserStart (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O15 - ESC Trusted Zone: http://runonce.msn.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1279389123234
O17 - HKLM\System\CCS\Services\Tcpip\..\{51077888-D21E-4EC7-BA23-227594C670CD}: NameServer = 156.154.70.22 156.154.71.22
O17 - HKLM\System\CCS\Services\Tcpip\..\{5D6825BD-01B0-4C2E-ACAC-4B03023638FB}: NameServer = 156.154.70.22,156.154.71.22
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\SysWOW64\guard32.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\SysWOW64\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\SysWOW64\browseui.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Event Log (Eventlog) - Unknown owner - C:\WINDOWS\system32\services.exe
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\lsass.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - C:\WINDOWS\system32\imapi.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files (x86)\Java\jre6\bin\jqs.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\WINDOWS\system32\msdtc.exe
O23 - Service: Net Logon (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files (x86)\CDBurnerXP\NMSAccessU.exe
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - C:\WINDOWS\system32\lsass.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS\system32\services.exe
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - C:\WINDOWS\system32\lsass.exe
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\WINDOWS\system32\lsass.exe
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - (no file)
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Virtual Disk Service (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\WINDOWS\System32\vssvc.exe
--
End of file - 6341 bytes
---------------------------------------------------------------
Hope you can see anything suspicious,
thanks again, mune out
I seem to remember a similar crash happening when certain characters are in a chat log file. A forum search should turn something up.
Octavian Vanguard
@ohmsEU and @ohms 2
Badging character: Bimble on the Union server, Badgehunter.com and City Info Tracker.
Service Pack 2 is an officially unsupported version of Windows XP, you should upgrade to SP3. Also, you should upgrade your video card's drivers (as well as audio, while you're at it).
Quote:
|
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
|
Quote:
The crashes have stopped today, but I have no idea why.|
Originally Posted by Kitsune Knight
Service Pack 2 is an officially unsupported version of Windows XP, you should upgrade to SP3. Also, you should upgrade your video card's drivers (as well as audio, while you're at it).
|
I'm running XP 64-bit, I was looking into SP3, too.
However SP 2 and all *Security Patches* possible are installed.
Can't seem to do more than that atm since it's said to be the equivalent of a XP 32-bit SP3.
Was more hoping someone could spot missing or conflicting drivers rather than a *drivers are out of date or do upgrade to SP3*
That's the latest Catalyst driver I could do for XP 64-bit.
I'll look into other posts dealing with this, as OV ohms has suggested.
you MUST update to service pack 3. also, your video drivers and sound drivers appear to be corrupt. you are going to want to update those.
Quote:
You need to look more closely. They are running XP 64-bit so SP2 is the most current for them. There is no SP3 for 64-bit XP. HiJackThis even detects it as Server 2003 since XP 64-bit is built from the Server 2003 codebase, not the XP codebase.|
Originally Posted by Sharker_Quint
you MUST update to service pack 3. also, your video drivers and sound drivers appear to be corrupt. you are going to want to update those.
|
Also, since those drivers all share the same characteristics on the dates I'd suspect it's not a US version of XP 64-bit or they have the date set to a format other than MM/DD/YYYY. That is common in non-US installations and apparently not something that Zloth was able to account for in CoH Helper. Since they stated it's the latest Catalyst driver they could find for XP 64-bit, I'll tend to take their word for that.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
ah. that i did not know about 64 bit xp. thanks for clearing that up.
|
Originally Posted by Texas Justice
You need to look more closely. They are running XP 64-bit so SP2 is the most current for them. There is no SP3 for 64-bit XP. HiJackThis even detects it as Server 2003 since XP 64-bit is built from the Server 2003 codebase, not the XP codebase.
Also, since those drivers all share the same characteristics on the dates I'd suspect it's not a US version of XP 64-bit or they have the date set to a format other than MM/DD/YYYY. That is common in non-US installations and apparently not something that Zloth was able to account for in CoH Helper. Since they stated it's the latest Catalyst driver they could find for XP 64-bit, I'll tend to take their word for that. |
Since the last *extended* server maint, I'm getting kicked out with an error report popup when I receive or send a tell.
It's basically unplayable atm since every tell is stopping my CoH client from working.
I send a error report every time but haven't got any response so far, since it is week-end.
Any idea what this could be?