Mutan Mayhem

Here's a brief list of things I feel I should get out of the way before I ask my question so as to avoid repetition of things I've already done/suggestions for solutions that I know won't work;

1.) My credit card/debit card/paypal accounts are all just fine. I've checked their balances and they are not the problem, nor is my bank (who I called just in case.)

2.) I haven't purchased anything on my account in 11 days.

3.) I live in the United States.

4.) I've waited 48 hour periods at a time to try and I continue to get the same error message so time would seemingly not be the issue unless there truly is some finite, set in stone limit, that for some reason isn't posted anywhere.

So, all that in mind, I can't buy the GD Mutant Booster. I've been trying and trying and trying and all I get is this message that says
"*We're sorry, but we are unable to accept your order at this time. Please try again later or tomorrow. If you continue to have problems, you may wish to visit one of our retail partners."

It's the same problem this guy is having here:

http://boards.cityofheroes.com/showthread.php?p=3008146

Except he's in Estonia and I'm in the U.S. A couple of other things to keep in mind; I haven't spent more than $100.00 in the last 90 days. I haven't "maxed out" the booster purchase limit (assuming there is such a thing) unless the limit is -two- (which it obviously isn't.) I've tried calling their pathetic excuse for customer service... but I gave up after almost 45 minutes on hold (Even -Dell- doesn't keep you waiting that long.) I've tried different cards, I've tried paypal, I've tried having -other- people buy it from different locations... nothing works, same error.

If you've read this far and you've got a suggestion you just made yourself a new friend

Your best bet is to contact NCSoft customer support. they will be able to help you out far better than anyone here can. I'm sure there is an email contact that won't leave you waiting on the phone, but might still take a couple days to respond.

Based on what I've read I'm not convinced that's the case. I did set up a ticket/wrote to them about my issue via e-mail. But I've read a bunch of threads where there was never any reply from customer service. So, with that on the back burner, I'm kind of hoping there's someone here who has been through something similar and what their resolution finally -or- if there's anyone besides the guy in Estonia going through this so I can kind of track what happens with their case. Unlike the myriad of threads that just die I'll post whatever finally comes of this (whether it just a matter of waiting two arbitrary weeks or whatever.) Thanks though.

I'd recommend trying calling them again (although, don't do it during the weekend/outside of their business hours). The one time I had to call them, it didn't take that long to get through (5-10 minutes at most... and I've waited more than 45 minutes on Dell every call), and they were able to fix the issue right on the spot for me (it was account related).

We've been saving Paragon City for eight and a half years. It's time to do it one more time.

Indeed, you need to speak to them

Phone Support
We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.

From within the US: 1-512-225-6359
From outside the US: (++1) 512-225-6359
Mon-Fri
12pm to 5pm, Central

There you go

Alright. I'll give phone support another shot and report back Monday with their solution/cause of the problem. Thanks guys.

Alright, as promised, just incase anyone runs into this in the future; here's the solution.

Indeed, they were correct; when you've waited more than 48 hours (according to the person I spoke to on the phone), stop waiting and call. At that point there is a 99% chance your account has been locked and there are a number of ways one can accomplish that that aren't listed anywhere.

In my case, what happened was I incorrectly entered the number of my CC in the very first time I put it in. Since I had already purchased two things the original day I tried to do that it locked my account. Other ways (again, according to the person I spoke to at NCSoft) of locking your account include but are not necessarily limited to using a bunch of different cards in a short amount of time (even if they all belong to you), having a CC declined for any purpose or buying a lot of stuff (more than 30 dollars) in a relatively short amount of time.

"It is all fairly poorly described fraud prevention system," was what I was told.

So, there it is; if you can't buy something for longer than 48 hours, call them and they'll fix it. As far as the wait time goes? I sucked it up and waited my half an hour but... I mean that's customer service everywhere pretty much.