Game keeps crashing.
By
Frost,
Posted on: 2010-07-02 24:29 in ALL ACCESS Gameplay Technical Issues Bugs
Please post the output of CoH Helper and HiJack This so we know more about your system.
Quote:
|
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
|
Oh, sure. I turned all the graphics down just to see if it would fix it, but it didn't:
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at July 2, 2010 12:53 (-07:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.090206-1233)
System Manufacturer: GBT___
System Model: NVDAACPI
BIOS: Award Modular BIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6400+, MMX, 3DNow (2 CPUs), ~3.2GHz
Memory: 2048MB
.Net Memory Report: 1539MB out of 2047MB available
Page File: 3611MB (328MB currently in use)
C Drive: (WDC WD1500ADFD-00NLR5) 30968MB out of 131061MB (23%) free
E Drive: (TSSTcorp CDDVDW SH-S222A) zero-size drive
D Drive: (EVGZSXC 270HM3CLE SCSI CdRom Device) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.2180 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 512.0 MB
Driver Version: 6.14.0011.9713
Driver Date: 3/15/2010 11:51:59 PM
Driver Language: English
Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.5319
Driver Date: 11/2/2006 10:32:30 AM
WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: M57SLI-S4
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20090226000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 85Hz
Vertical Sync Enabled: Yes
Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 0.100 (turned off)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?
World Texture Level: Low
Character Texture Level: Very High
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 2.000
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.058
Music Sound Volume: 0.087
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 173640 bytes/second
Current Game Version: 1800.201006040036.5Tr
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
_______________________________
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:54:10 PM, on 7/2/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
C:\WINDOWS\system32\NLSSRV32.EXE
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Launchy\Launchy.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\****\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\****\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\DAP\DAP.EXE
C:\Documents and Settings\****\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Downloads\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: DAPIELoader Class - {FF6C3CF0-4B15-11D1-ABED-709549C10000} - C:\PROGRA~1\DAP\DAPIEL~1.DLL
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\****\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Launchy.lnk = C:\Program Files\Launchy\Launchy.exe
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: &Search - ?p=GRxdm011YYUS
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {10060452-A92B-4427-8E06-46904B8A3678} (OMG Control) - http://azuga.playomg.com/activex/omg3003.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\iEvony\Skype4COM.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\system32\NLSSRV32.EXE
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
--
End of file - 4753 bytes
update xp to service pack 3. that should help.
Might want to check for a sound card driver update too. Although with a onboard sound card there might not be anything more recent.
and try to free up a little space in your hard drive. i try not to let mine drop under 25% free. do a disc clean up and defrag also.
Ok, problem solved. Don't really know what happened exactly but I was getting tired of crashing once every 20 seconds.
I reformatted and have been online for 5 or so hours without crashing at all. It could be the whole hard drive space thing or it could've been something completely different.
If you're crashing a lot, maybe just think about reformatting since that worked for me.
Quote:
That's a lot like using a chainsaw to perform laser eye surgery |
Originally Posted by SPiNE
If you're crashing a lot, maybe just think about reformatting since that worked for me.
|
It should really be the last option you consider if all else fails, since generally it's just an issue of outdated software, or some other software conflicting (or, a bunch of malware on the machine screwed with the system's stability).
Quote:
|
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
|
spine, it doesn't sound like you tried any of the things we suggested. did you? a reformat is the absolute last thing you want to do as kitsune said. let us know what you tried at least please.
Quote:
Actually, I did try updating my video card driver. I did try freeing up more hard drive space. I did try downloading spyware removal along with a different anti-virus. I tried a registry cleaner as well.|
Originally Posted by Sharker_Quint
spine, it doesn't sound like you tried any of the things we suggested. did you? a reformat is the absolute last thing you want to do as kitsune said. let us know what you tried at least please.
|
I did not upgrade to SP3 and I did not download a later audio driver, however, even after I reformatted, I'm still at SP2 and I'm still with the default audio driver and everything is still fine...so it's definitely NOT the Service Packs and the audio driver.
It's just a lot of work trying to pinpoint exactly what's going wrong. It probably took a lot more time and effort to find the right drivers, download them..along with other anti-spyware and antivirus and registry cleaner.
Reformatting took me approximately 20 minutes. Another 10 minutes to reinstall all the drivers and another 30 minutes to reinstall CoH/CoV as well as downloading all the patches. Everything was pretty much done within an hour. Granted, I didn't have anything else important on my main hard drive, since I put mostly everything else on my external.
Quote:
Upgrading to Service Pack 3 could have fixed the issue. Also, you REALLY SHOULD UPGRADE TO SERVICE PACK 3. In one week, Microsoft is END OF LIFING SP2 (which means ZERO updates, including security updates!). Service pack 2 was released six years ago, and 3 was released two years ago.|
Originally Posted by SPiNE
I did not upgrade to SP3 and I did not download a later audio driver, however, even after I reformatted, I'm still at SP2 and I'm still with the default audio driver and everything is still fine...so it's definitely NOT the Service Packs and the audio driver.
|
Staying on SP2 is just putting yourself at risk.
Quote:
| Reformatting took me approximately 20 minutes. Another 10 minutes to reinstall all the drivers and another 30 minutes to reinstall CoH/CoV as well as downloading all the patches. Everything was pretty much done within an hour. Granted, I didn't have anything else important on my main hard drive, since I put mostly everything else on my external. |
If I reformatted my computer, it'd be weeks before I was really completely up and running again.
Quote:
|
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
|
Quote:
^^this 1 billion times over. you absolutely must keep your operating system UP TO DATE. if you don't, you are asking for trouble that may not be fixable.
| Also, you REALLY SHOULD UPGRADE TO SERVICE PACK 3. |
Bah, does anyone have a link for me to download SP3? I can't get it from the microsoft website.
Also, what kind of risks are we talking about? Yea, I know there are tons of security updates, but I don't really visit any insecure websites. I've tried to download security updates before by using the Automatic Updates, but my computer always run crappy after installing all those security updates for some reason...anyone know what's up with this?
Edit: Found this website, can anyone confirm that this is actually legit and not some form of malware?
http://www.softwarepatch.com/windows...ce-pack-3.html
Also, this website says that if I'm using an AMD chip, I MUST download a special hotfix prior to installing SP3? I've never heard of anything like this either so if someone can shed some light on this matter for me, that'd be great.
Quote:
First of all I have to comment on this. There is no such thing as a secure website.|
Originally Posted by SPiNE
I don't really visit any insecure websites.
|
Second. Yes that is a legitimate download site. For all windows updates all it does is link you directly to the official windows download site. It's a good place to bookmark if you are one of those people who can't manage to navigate their way through the never ending morass that is the official site.
As to the hotfix being necessary I really can't say. That bug popped up two years ago when sp3 was first released. It's possible, even extremely likely that Microsoft fixed it since then or even that the newer AMD chipsets aren't vulnerable. Even back when it first came out it wasn't affecting all AMD chips, just a significant portion of them.
Don't count your weasels before they pop dink!
i have a nvidia 9800 gt CoX keep randomly crashing i have tried a bunch of things my girlfriend has the same card but different specs on her computer and hers crashes too , i am beginning to think CoX just dont like the 9800gt cards, i had no problems wiht my old 8800gt card but i do not have that anymore i gave it to a friend
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at July 20, 2010 00:35 (-04:00)
Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
System Manufacturer: HP-Pavilion
System Model: KJ377AA-ABA m8400f
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Phenom(tm) 9500 Quad-Core Processor (4 CPUs), ~2.2GHz
Memory: 3070MB
.Net Memory Report: 2010MB out of 3069MB available
Page File: 6086MB (1895MB currently in use)
C Drive: (ST336032 0AS SCSI Disk Device) 176749MB out of 333858MB (52%) free
D Drive: (ST336032 0AS SCSI Disk Device) 1017MB out of 9538MB (10%) free
E Drive: (ST336032 0AS SCSI Disk Device) 30MB out of 343397MB (0%) free
F Drive: (HL-DT-ST DVD-RAM GH10L SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)
Display Notes: No problems found.
No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 1776 MB
Driver Version: 8.17.0012.5896
Driver Date: 7/9/2010 6:37:00 PM
Driver Language: English
Monitor: Generic Non-PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 1776 MB
Driver Version: 8.17.0012.5896
Driver Date: 7/9/2010 6:37:00 PM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5910
Driver Date: 8/4/2009 9:48:20 AM
Sound Device Description: Speakers (3- USB Audio Device)
Driver File: USBAUDIO.sys
Driver Version: 6.00.6002.18005
Driver Date: 4/10/2009 9:42:56 PM
Sound Device Description: Realtek HDMI Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5910
Driver Date: 8/4/2009 9:48:20 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5910
Driver Date: 8/4/2009 9:48:20 AM
WMI Information
Motherboard Manufacturer: ECS
Motherboard Model: (empty)
Motherboard Product: Nettle3
Motherboard Version: 2.1
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: HPQOEM - 42302e31
BIOS Release: 20080129000000.000000+000
Registry Information for Current User
Resolution: 1790x1006
3D Resolution: 1790x1024 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: Unknown, Unknown
Refresh Rate: UnknownHz
Vertical Sync Enabled: No
Physics Quality: Unknown (2147483647)
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Unknown (2147483647)
Water Effects: Unknown (2147483647)
Bloom: 1.257 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (2147483647)
World Texture Level: Unknown (2147483647)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 1.302
Entity Detail Level: 2.000
Shadows Enabled: Yes
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: Ultra
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)
Gamma Correction: 0.705
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.101
Music Sound Volume: 0.048
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 6423280 bytes/second
Current Game Version: 1800.201006040036.8T
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 96 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 34 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files
so no reply on my post and problem then? 
Well, I am not a COH Helper analyst but can say I have an evga 9800GTX+ for bout a year now and runs CoX with plenty of eye candy no problem. My rig is fairly similar to yours as well OS wise and hardware wise. May just be coincidence you have 2 computers crashing and both have a 9800 card. May want to post a HJT log as well for the gurus to see if maybe some other issue is the culprit.
i have a 9800 gt and do not experience the problems. maybe do a disc clean up and defrag? also try reseting your modem and router.
Any ideas on what's going on? It crashes randomly and an error report window pops up afterward. This happens about twice every hour, which is extremely frustrating.
Also, if anyone knows a fix to this problem, I'd greatly appreciate it!