Unable to access ticket vendor?

I did a forum search, but couldn't find any other threads of people having the same issue...

My level 6 character received the notification to check our Architect entertainment, went through the tutorial mission and played a player-created arc. After some playing with player-created missions I have somewhere around 60 AE tickets in my salvage. I wanted to cash them in with the ticket vendor, but neither ticket vendor reacts when I click on them. I don't get a chat window or a conversation bubble. They just sit there doing nothing. Does anyone know why I wouldn't be use the ticket vendor?

Possibly useful information:

I am at the galaxy city AE location
I am level 6 on this character
I tried re-logging and entering and exiting the build: no luck
I do not have the mission architect expansion

any ideas?

You have to be level 10+ (or is it 7+, because you can get items 3 levels higher than yourself) to use the Ticket and Merit vendors. Gain a couple levels, and they'll talk to you.

EDIT: It doesn't matter if you have Architect Edition. However, if you're on a trial, you may be restricted from rolling tickets - I'm not sure.

When you roll you get items your level, so I believe it's level 10 to roll recipes with tickets. You can trade them in for salvage before that, at level 7 or 8.

I don't think players on trial accounts can use AE at all.