Game crash when trying to change video options

Torrynt · 06-08-2010 01:06 PM

When I try to select the Graphics and Audio tab, the game crashes. Anyone see this sort of problem?

I am playing on a laptop with Windows 7 - 64.

Triplash · 06-08-2010 01:14 PM

Not me, I could access the Graphics and Audio tab just fine. I'm using a laptop with Vista.

But I did have shadows turned completely off, and this patch turned them back on at Low. No other graphic settings seem to have been changed that I can tell.

Back_Blast · 06-08-2010 01:56 PM

Torrynt, kindly run CoHHelper and paste the results here. It will give us some more info to work with. Also, a bit more info concerning when this issue appeared might prove useful along with any other info you think might be of value.

It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

Torrynt · 06-08-2010 03:04 PM

Basically, the game runs fine... although today everyone appeared translucent after the patch, so not sure if that's an issue since I was only able to log for a minute or so.

When I open options, and choose the graphics and audio tab, the game crashes. There is no error message that I see. The tab worked fine prior to this and I was frequently able to change graphical settings.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at June 8, 2010 17:02 (-05:00)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
System Manufacturer: LENOVO
System Model: 2242CTO
BIOS: Ver 1.00PARTTBL(
Central Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 4096MB
.Net Memory Report: 2472MB out of 3992MB available
Page File: 5926MB (2055MB currently in use)
C Drive: (HITACHI HTS723232L9SA60) 79318MB out of 294042MB (26%) free
Q Drive: (HITACHI HTS723232L9SA60) 2335MB out of 9999MB (23%) free
E Drive: (MATSHITA DVD-RAM UJ862AC) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 4 Series Express Chipset Family
Video Memory: 1695 MB
Driver Version: 8.15.10.1855
Driver Date: 7/28/2009 1:35:46 AM
Driver Language: English

Sound Device Description: Speakers (Conexant 20561 SmartAudio HD)
Driver File: CHDRT64.sys
Driver Version: 4.92.0010.0000
Driver Date: 7/22/2009 12:57:58 AM

Sound Device Description: SPDIF Interface (Conexant 20561 SmartAudio HD)
Driver File: CHDRT64.sys
Driver Version: 4.92.0010.0000
Driver Date: 7/22/2009 12:57:58 AM

WMI Information
Motherboard Manufacturer: LENOVO
Motherboard Model: (empty)
Motherboard Product: 2242CTO
Motherboard Version: Not Available
BIOS Manufacturer: LENOVO
BIOS Name: Ver 1.00PARTTBL(
BIOS Version: LENOVO - 3110
BIOS Release: 20091124000000.000000+000

Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: Off
Anisotropic Filtering: 2x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (4)

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: High performance
Occlusion Strength: Off
Blur: Fast
Ambient Resolution: High performance

Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.000
Music Sound Volume: 0.000

Show Advanced Graphics Options: No
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 274542 bytes/second
Current Game Version: 1800.201005212331.2T
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found

Back_Blast · 06-08-2010 07:15 PM

Try updating your drivers. That might fix you.

It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

Torrynt · 06-09-2010 07:15 AM

Yep, it was the drivers, which was odd because it worked up until two days ago.

Mr_Enigma · 06-09-2010 03:20 PM

I was having a similar problem. My character and world gfx would freeze if I adjusted some of the gfx sliders. Not all of the sliders would cause a hang, though. I can't remember all of the sliders that did it, but most of the new UM sliders did it, especially AO settings and advanced shadow settings. This was before the latest patch. I updated my drivers, to no avail. The new patch fixed some of the issues but the UM sliders can still cause it but not every time. So weird.

What's really strange is that only the character and environment gfx freeze. My UI works fine, I can hear powers activate, I can see other player's names run by (but not the character itself). It's quite bewildering. Any ideas?

Here's my CoHHelper info:

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at June 9, 2010 16:08 (-06:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
System Manufacturer: OEM
System Model: OEM
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~3.2GHz
Memory: 6144MB
.Net Memory Report: 4726MB out of 6135MB available
Page File: 10523MB (1745MB currently in use)
C Drive: (WDC WD1001FALS-00J7B0 ATA Device) 733427MB out of 953767MB (76%) free
D Drive: (WDC WD1001FALS-00J7B0 ATA Device) 71MB out of 99MB (71%) free
E Drive: (Optiarc DVD RW AD-7200S ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.

No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 285
Manufacturer / Chip: NVIDIA / GeForce GTX 285
Video Memory: 4075 MB
Driver Version: 8.17.11.9745
Driver Date: 4/3/2010 4:55:31 PM
Driver Language: English

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 285
Manufacturer / Chip: NVIDIA / GeForce GTX 285
Video Memory: 4075 MB
Driver Version: 8.17.11.9745
Driver Date: 4/3/2010 4:55:31 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5859
Driver Date: 5/23/2009 3:04:22 AM

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5859
Driver Date: 5/23/2009 3:04:22 AM

Sound Device Description: Realtek HDMI Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5859
Driver Date: 5/23/2009 3:04:22 AM

WMI Information
Motherboard Manufacturer: EVGA
Motherboard Model: (empty)
Motherboard Product: 121-BL-E756
Motherboard Version: Tylersburg
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: IntelR - 42302e31
BIOS Release: 20090602000000.000000+000

Registry Information for Current User
Resolution: 1920x1058
3D Resolution: 1920x1058 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 0, -13
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: 4x
Anisotropic Filtering: 16x
Texture LOD Bias: Smooth
Water Effects: High quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.399
Entity Detail Level: 2.000
Shadows Enabled: Yes
Shadow Mode: Unknown (3)
Shadow Map Shader: High quality
Environmental Reflections: Ultra quality
Advanced Occlusion Settings: Yes
Ambient Occlusion: Balanced
Occlusion Strength: Medium
Blur: Bilateral
Ambient Resolution: Performance

Gamma Correction: 0.958
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: No

Audio Mode: Performance
3D Audio: Yes
FX Sound Volume: 0.055
Music Sound Volume: 0.000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.750
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 221043 bytes/second
Current Game Version: 1800.201005212331.2T
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found

...in CoH racing to 50 is like trying to race to the end of your vacation. -Arcanaville

Debt barely slows down levelling these days. It's just a little bar that measures how much Awesome you've generated recently. (If you're not getting debt, you're just not trying to generate Awesome hard enough.) -Kelenar

Red Valkyrja · 06-09-2010 05:35 PM

If you find that adjusting the graphics sliders are causing your game to crash, you can usually run the game in Safe Mode (it's that check box next to the 'I Accept' button on the second page of the launcher,) and adjust them.

Angel Red
"We're heroes. Fighting injustice is the thing we do." ~Rebel Scum

Klonoa · 08-10-2010 03:55 PM

Exact same problem. Windows 7 X64 and I crash every-time I try accessing the graphic options...So frustrating. I have updated to latest drivers and I have tried safe mode to no avail.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at August 10, 2010 15:52 (-07:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: System manufacturer
System Model: Rampage Extreme
BIOS: BIOS Date: 06/18/09 15:11:28 Ver: 08.00.14
Central Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~3.7GHz
Memory: 4096MB
.Net Memory Report: 2256MB out of 4095MB available
Page File: 5899MB (2288MB currently in use)
C Drive: (WDC WD5000AAKS-00A7B0 ATA Device) 248902MB out of 476937MB (52%) free
D Drive: (ST3360320AS ATA Device) 29821MB out of 343396MB (8%) free
E Drive: (Maxtor 6B250S0 ATA Device) 1496MB out of 4095MB (36%) free
H Drive: (Maxtor 6B250S0 ATA Device) 62277MB out of 235273MB (26%) free
I Drive: (PYBCJ J81QVKH SCSI CdRom Device) zero-size drive
G Drive: (MAD DOG CDDVDW TS-H653B ATA Device) zero-size drive
F Drive: (MAD DOG CDDVDW TS-H653B ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 285
Manufacturer / Chip: NVIDIA / GeForce GTX 285
Video Memory: 2797 MB
Driver Version: 8.17.12.5896
Driver Date: 7/9/2010 3:38:00 PM
Driver Language: English

Sound Device Description: Speakers (Auzen X-Fi Prelude 7.1)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1283
Driver Date: 4/15/2010 10:09:30 PM

Sound Device Description: SPDIF Out (Auzen X-Fi Prelude 7.1)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1283
Driver Date: 4/15/2010 10:09:30 PM

WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: Rampage Extreme
Motherboard Version: Rev 2.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 06/18/09 15:11:28 Ver: 08.00.14
BIOS Version: A_M_I_ - 6000918
BIOS Release: 20090618000000.000000+000

Registry Information for Current User
Resolution: 1920x1200
3D Resolution: 1920x1200 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Unknown (4)
Shadow Map Shader: High quality
Environmental Reflections: Ultra quality
Advanced Occlusion Settings: Yes
Ambient Occlusion: High quality
Occlusion Strength: Strong with color bleeding
Blur: No blur
Ambient Resolution: Super high quality

Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: No
Transfer Rate: Unknown bytes/second
Current Game Version: 1800.201006040036.8T
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found

TiffyRoo · 08-17-2010 06:22 PM

I got the same exact problem too. Game is so laggy I can't play with the current settings. Weird though, it worked fine before the system recovery I did recently.