Black login screen after updating to Issue 17

Hello,

Hopefully this is not a known issue or I will feel like an idiot. I am actually posting this for my brother as he plays CoX as well. He is using a slightly dated computer but it has always been able to run CoX up until we updated to Issue 17. After the Issue 17 patch download, we now get the CoH updater which runs fine, when the game loads, where the normal loading screen is, the screen just turns black. When the login screen loads. I get two gray shaded areas which are the username and password boxes. I can actually log in and load the game when when I do, everything looks like an alpha or beta rendition of the game and only a cape and some of the surrounding landscape will show up. Nothing has changed on the computer and we were able to play using this computer prior to the Issue 17 update. CoHUpdate log is as follows:

---System information gathered by CoH Helper version 0.2.0.0---
DxDiag gathered at May 1, 2010 20:49 (-05:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
System Manufacturer: Tiny Computers
System Model: n/a
BIOS: Award Medallion BIOS v6.0
Central Processor: Intel(R) Pentium(R) 4 CPU 2.50GHz
Memory: 1024MB
.Net Memory Report: 341MB out of 1023MB available
Page File: 6088MB (470MB currently in use)
C Drive: (ST380013A) 25139MB out of 76316MB (32%) free
D Drive: (WDC WD400BB-00DEA0) 10700MB out of 38162MB (28%) free
E Drive: (ATAPI CD-RW 40X12) zero-size drive
F Drive: (GENERIC DVD RW 12XMax) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: RADEON 9100 SERIES
Manufacturer / Chip: ATI Technologies Inc. / RADEON 9100 AGP (0x514D)
Video Memory: 128.0 MB
Driver Version: 6.14.0010.6483
Driver Date: 9/29/2004 9:22:42 AM
Driver Language: English
Sound Device Description: C-Media Wave Device
Driver File: cmaudio.sys
Driver Version: 5.12.0001.0643
Driver Date: 11/18/2002 3:51:40 PM

WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: P4B-M
Motherboard Version: REV 1.xx
BIOS Manufacturer: Award Software, Inc.
BIOS Name: Award Medallion BIOS v6.0
BIOS Version: ASUS - 42302e31
BIOS Release: 20031208000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (0)
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (0)
World Texture Level: High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 542388 bytes/second
Current Game Version: 1800.201003300904.10T4r
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 236 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 32 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

I am sincerely hoping that the Issue 17 didn't make my graphics card incompatible. We also run "K9" accountability software on this computer but that hasn't not affected play ability before and hasn't caused issues with previous patches. I have also done a full uninstall and reinstall of the game files thinking the Issue 17 download got corrupted and it happened after reinstall as well.

Can anyone help?

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Update the video card drivers and direct X to the latest version and, if that doesn't help, try starting the game in "safe mode" (it's a check box next to the EULA agreement). If the latter works, there is simply an incompatibility with one of the new graphic settings and it should be something you can turn off.

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Sermon
@sermon
One of Six, Cannibal 6

Updating Direct X won't help CoH (but shouldn't hurt).

But, definitely update your video card drivers from drivers obtained from NVidia's website.

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I appreciate your assistance with this matter. Apparently I just needed to update the drivers for the ATI Radeon 9100 chipset. My brother can now log into city of heroes just fine now that I have updated drivers! Thank you for your assistance and time!

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