City of Heroes: Live Forum Archive

Character Transfer Not Working..

Chrome_Family

By Chrome_Family,
Posted on: 2010-04-30 10:29 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Last night I started a character transfer. No free tokens, I had to pay for it. Twelve hours later she was still showing up on both servers, and if I tried to log her in on the new server I got booted with a "not done yet" message.

I contacted customer support this morning and there's still no reply. I realize it's still kinda early over there in CA, but I'm really hoping to get her invited to a VG tonight, and maybe even play her.

I was just wondering if anyone else has tried transferring a character since i17 went live, and whether or not it ever actually went through.

 

Posted

I bought a character slot for 5.99, they took the funds out of my account but I never got the option to redeem it in game. I opened a ticket on the issue but still no response. Heck I still haven't gotten a confirmation email either.

I think our issues are tied, I am calling game support now but I am #30 in queue atm.


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Posted

Quote:
Originally Posted by Sapphire7 View Post
Last night I started a character transfer. No free tokens, I had to pay for it. Twelve hours later she was still showing up on both servers, and if I tried to log her in on the new server I got booted with a "not done yet" message.

I contacted customer support this morning and there's still no reply. I realize it's still kinda early over there in CA, but I'm really hoping to get her invited to a VG tonight, and maybe even play her.

I was just wondering if anyone else has tried transferring a character since i17 went live, and whether or not it ever actually went through.
NCSoft customer support is based in Austin, Texas, not in California. Paragon Studios is located in California, which is where the Developers and OCR Team work from.

I know that the Billing department is only able to be reached by phone from Noon to 5 Central time, and it's possible that the Customer Support staff is only reachable by phone during those hours as well.

If by "contacted customer support" you mean that you filed a /bug report in game, you likely won't get a response. You should file a /petition in game instead or fill out a support ticket on the support.plaync.com website.

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Posted

Quote:
Originally Posted by Texas Justice View Post
NCSoft customer support is based in Austin, Texas, not in California. Paragon Studios is located in California, which is where the Developers and OCR Team work from.

I know that the Billing department is only able to be reached by phone from Noon to 5 Central time, and it's possible that the Customer Support staff is only reachable by phone during those hours as well.

If by "contacted customer support" you mean that you filed a /bug report in game, you likely won't get a response. You should file a /petition in game instead or fill out a support ticket on the support.plaync.com website.
Thank you for the location correction, I didn't know they weren't in the same building.

And I definitely didn't file a bug report, I know that would be futile (not to mention barking up the wrong tree). I opened a ticket on the support site, and all I've received so far is the automated response. At least they haven't taken the money out of my account yet, but I'm sure that will come sooner than the transfer at this point.

I'm just disappointed, all the free transfers worked nearly instantaneously, and here I am actually spending what I consider to be a lot of money for a transfer, and now it stops working? :[