Intermittent freezing anyone?


Eislor

 

Posted

I just reinstalled W7 x64 on SSD and also updated videodrivers to latest from nvidia.com. Now I experience occasional and seemingly very random freezes where the video bit locks up for 1-2 seconds, but audio keeps going in the background.

Is this only happening to me or do others experience it as well? I'm just looking for a clue wether this is CoH related, or windows/hardware related so I get an idea of where to start troubleshooting. My current train of thought is that it's non-CoH related, and rather a driver issue.

Not temperature related due to watercooling and the highest temp in the system is the CPU which never goes above 55°C/131°F.

Oh yeah, overview of hardware as well:

CPU: Core2Quad stable@3.4Ghz
GFX: Nvidia 280GTX
RAM: 8GB OCZ XTC PC8500
MB: Gigabyte EP45-DS3P
HD: Intel X25-M 80GB


Thanks.


Any and all spelling, grammar and logic errors are intentional so this post will blend seamlessly into the Internet
---------------------------
Unbelievable. You, [subject name here], must be the pride of [subject hometown here]!

 

Posted

Is the audio looping? If so it's an error on your side. Your processor is either getting caught trying to execute a loop or is simply running too slow. It may be running at a different speed than your video and audio cards. Either that or your video drivers may not be functioning properly.

If the sound is playing in a consistent stream the issue becomes a bit more vague. It could just be lag or a lack of adequate memory. I need more information to narrow it down.


Wanna play a Peacebringer? Don't believe the hype. Check out my guide and get the real truth:
PEACEBRINGERS SUCK!!! (Now fully up to date for i21+ )

 

Posted

Have you tried running the game in compatibility mode? The Windows 7 video drivers for OpenGL don't seem too hot.

1. Right click on the program's shortcut.
2. Click on Properties.
3. Click on the Compatibility tab
4. Check the Run this program in compatibility mode for box.
5. Click on the drop down menu arrow and select Windows 98 / Windows ME.
6. Click OK.


 

Posted

Quote:
Originally Posted by Timeshadow View Post
Is the audio looping? If so it's an error on your side. Your processor is either getting caught trying to execute a loop or is simply running too slow. It may be running at a different speed than your video and audio cards. Either that or your video drivers may not be functioning properly.

If the sound is playing in a consistent stream the issue becomes a bit more vague. It could just be lag or a lack of adequate memory. I need more information to narrow it down.
Nope, no looping, and it's not happening very often, perhaps once every 10-20 minutes, but usually when using powers that make more noise with bigger groups, like Fulcrum Shift and the likes. I'm ruling out memory and lag because the mrs don't freeze when it happens to me, and 8GB RAM should be enough, even with odd memory leaks accounted for.

I'll post a dxdiag when I get home.

Quote:
Originally Posted by n10cd123 View Post
Have you tried running the game in compatibility mode? The Windows 7 video drivers for OpenGL don't seem too hot.

1. Right click on the program's shortcut.
2. Click on Properties.
3. Click on the Compatibility tab
4. Check the Run this program in compatibility mode for box.
5. Click on the drop down menu arrow and select Windows 98 / Windows ME.
6. Click OK.
Never needed it before, and I'm on the same hardware that has always been running coh smooth as silk, thus why I'm boggled by this issue. I will try the compatibility mode though and see if it makes a difference.

Thanks to both of you for the input!


Any and all spelling, grammar and logic errors are intentional so this post will blend seamlessly into the Internet
---------------------------
Unbelievable. You, [subject name here], must be the pride of [subject hometown here]!

 

Posted

Instead of a DXDiag, post a CoHHelper report and a HijackThis log. That gives us the best shot at figuring things out.


"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me

Pediatric brain tumors are the #1 cause of cancer related deaths in children.

 

Posted

Oooh, I've completely missed the CoHHelper. Very nice! Thanks!

I should be back home from work in about.. 11 hours, so I'll do it then.


Any and all spelling, grammar and logic errors are intentional so this post will blend seamlessly into the Internet
---------------------------
Unbelievable. You, [subject name here], must be the pride of [subject hometown here]!

 

Posted

---System information gathered by CoH Helper version 0.1.1.8---

DxDiag gathered at februari 9, 2010 18:22 (+01:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EP45-DS3P
BIOS: Award Modular BIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~3.4GHz
Memory: 8192MB
.Net Memory Report: 5924MB out of 8190MB available
Page File: 13269MB (3109MB currently in use)
C Drive: (INTEL SSDSA2M080G2GC) 31300MB out of 76216MB (41%) free
D Drive: (SAMSUNG HD321KJ) 297253MB out of 305241MB (97%) free
E Drive: (HL-DT-ST BDDVDRW GGC-H20L) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 280
Manufacturer / Chip: NVIDIA / GeForce GTX 280
Video Memory: 4077 MB
Driver Version: 8.17.11.9621
Driver Date: 2010-01-12 05:03:33
Driver Language: English

Sound Device Description: Speaker (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5998
Driver Date: 2009-12-08 11:20:14

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5998
Driver Date: 2009-12-08 11:20:14


WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: EP45-DS3P
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20080930000000.000000+000

Registry Information for Current User
Resolution: 1676x1024
3D Resolution: 1676x1024 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 11, -26
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10,000
Physics Card Enabled: No

Anti-aliasing: 4x
Anisotropic Filtering: 16x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1,000 (turned on)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1,000
Entity Detail Level: 1,000
Shadows Enabled: Yes
Gamma Correction: 1,000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3,000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0,070
Music Sound Volume: 0,000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0,600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1600.20091102.9T4
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
.\texts\english\Menus has 1 file
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 32 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

Code:
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 18:24:16, on 2010-02-09
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\VMware\VMware Workstation\vmware-tray.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\City of Heroes\CityOfHeroes.exe
C:\Program Files (x86)\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Windows Live inloggningshjälpen - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [vmware-tray] "C:\Program Files (x86)\VMware\VMware Workstation\vmware-tray.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'Lokal tjänst')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'Lokal tjänst')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'Nätverkstjänst')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'Nätverkstjänst')
O10 - Unknown file in Winsock LSP: c:\program files (x86)\vmware\vmware workstation\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\vmware\vmware workstation\vsocklib.dll
O13 - Gopher Prefix: 
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = home.xslabs.se
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = home.xslabs.se
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = home.xslabs.se
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files (x86)\VMware\VMware Workstation\vmware-ufad.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files (x86)\VMware\VMware Workstation\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7200 bytes


Any and all spelling, grammar and logic errors are intentional so this post will blend seamlessly into the Internet
---------------------------
Unbelievable. You, [subject name here], must be the pride of [subject hometown here]!

 

Posted

Before the re-install did you see this stuttering in CoH? If not you might want to roll back your video drivers, I'm using the 191.07 drivers myself with no problems (albeit for 64 bit Vista).

Looking at your HijackThis log, do you need the VM tray and MS messenger running in the background? If not you might want to disable their "run on start up."

I really don't see any problems so far, my next question would be about your internet connection. Check your Netgraph the next time your playing and see if it goes wonky in time with the freezes. (In this case "wonky" is indicated by Red and/or Yellow spikes in your Netgraph or the green bars get very high, indicating a high ping.) You see your Netgraph by typing "/netgraph 1" to turn it on and "/netgraph 0" turns it off.


"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me

Pediatric brain tumors are the #1 cause of cancer related deaths in children.

 

Posted

Nope, no stutter before reinstall. Smooth as silk. I'll do a reinstall of the gfx drivers to see if the install went bad somehow. If that doesn't work, I'll roll back to 191.07 and try that.

I'm ruling out network problems since netgraph shows nothing and the mrs is playing just fine next to me when it happens. I'm also gonna disable vmware and messenger during a session to see if that helps.

Thanks!


Any and all spelling, grammar and logic errors are intentional so this post will blend seamlessly into the Internet
---------------------------
Unbelievable. You, [subject name here], must be the pride of [subject hometown here]!