[Crash] Toshiba Satellite Laptops
By
Dreilex,
Posted on: 2010-01-17 16:12 in ALL ACCESS Gameplay Technical Issues Bugs
Quote:
City Of Heroes doesn't like integrated Intel-based GPU's. You may be able to find a sweet spot by playing with your settings, but I wouldn't count on it.|
Originally Posted by Dreilex
I've recently resubscribed to City of Heroes/Villains after purchasing a new laptop one year previous. Since I've started playing, I've been experiencing frequent crashes, each one of them sudden and almost inexplicable. There doesn't seem to be any one action or event that causes them, as I could be standing still for roughly five minutes after logging into or entering a relatively empty zone, and the game will still crash.
After researching a bit though these forums, I've noticed a trend of Toshiba Satellite (laptop) users have also encountered this problem as well. My particular model is the M305, running the Mobile Intel(R) 4 Series Express Chipset Family with updated drivers. It's more than capable of running more graphically-demanding games such as Half-Life 2, and I've located no solution for this problem as of so far. As of so far, I have no crash report, as the game simply exits out to the desktop. Is there any way of preventing this? |
That being said, post a CoH Helper log and let's see what you're working with. I wouldn't hold my breath though. You'll most likely end up having to play with fairly low settings.
We'll see....
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at January 17, 2010 18:05 (-06:00)
Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
System Manufacturer: TOSHIBA
System Model: Satellite M305
BIOS: PhoenixBIOS 4.0 Release 6.1
Central Processor: Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 3932MB
.Net Memory Report: 2545MB out of 3931MB available
Page File: 6169MB (1885MB currently in use)
C Drive: (Hitachi HTS542525K9SA00) 127467MB out of 236973MB (53%) free
D Drive: (PIONEER DVD-RW DVRTD08L) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 4 Series Express Chipset Family
Video Memory: 1759 MB
Driver Version: 7.15.0010.1502
Driver Date: 6/12/2008 8:51:32 PM
Driver Language: English
Sound Device Description: Speakers (Conexant High Definition SmartAudio 221)
Driver File: CHDRT64.sys
Driver Version: 4.36.0007.0000
Driver Date: 3/4/2008 12:32:46 PM
Sound Device Description: SPDIF Interface (Conexant High Definition SmartAudio 221)
Driver File: CHDRT64.sys
Driver Version: 4.36.0007.0000
Driver Date: 3/4/2008 12:32:46 PM
WMI Information
Motherboard Manufacturer: TOSHIBA
Motherboard Model: (empty)
Motherboard Product: Satellite M305
Motherboard Version: Not Applicable
BIOS Manufacturer: TOSHIBA
BIOS Name: PhoenixBIOS 4.0 Release 6.1
BIOS Version: TOSQCI - 6040000
BIOS Release: 20090519000000.000000+000
Registry Information for Current User
Resolution: 1260x768
3D Resolution: 1260x768 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: 4, -18
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: Low Quality
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Low (with world bumpmaps)
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 363280 bytes/second
Current Game Version: 1600.20091102.9T4
Installation Directory: C:\Program Files (x86)\City of Heroes
Mod files in the Data directory
No modifications found
Right off the bat I can see your video drivers are horribly out of date. That would definitely be your starting point.
We'll see....
Quote:
|
Originally Posted by Dreilex
I've recently resubscribed to City of Heroes/Villains after purchasing a new laptop one year previous. Since I've started playing, I've been experiencing frequent crashes, each one of them sudden and almost inexplicable. There doesn't seem to be any one action or event that causes them, as I could be standing still for roughly five minutes after logging into or entering a relatively empty zone, and the game will still crash.
After researching a bit though these forums, I've noticed a trend of Toshiba Satellite (laptop) users have also encountered this problem as well. My particular model is the M305, running the Mobile Intel(R) 4 Series Express Chipset Family with updated drivers. It's more than capable of running more graphically-demanding games such as Half-Life 2, and I've located no solution for this problem as of so far. As of so far, I have no crash report, as the game simply exits out to the desktop. Is there any way of preventing this? |
I have a Toshiba x205 and have never had any issue, but it has a Nvidia 8700M 512MB. Integrated Video Cards are always finicky, rarely updated, and never meant for serious 3D gaming.
I have the same problem. Here's my stuff.
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at January 17, 2010 21:24 (-05:00)
Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
System Manufacturer: TOSHIBA
System Model: Satellite L355D
BIOS: InsydeH2O Version 1.40
Central Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-72 (2 CPUs), ~2.1GHz
Memory: 2814MB
.Net Memory Report: 2099MB out of 2813MB available
Page File: 4951MB (906MB currently in use)
C Drive: (WDC WD2500BEVS-26UST0 ATA Device) 142243MB out of 230933MB (61%) free
E Drive: (TSSTcorp CDDVDW TS-L633P ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon 3100 Graphics
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon 3100 Graphics (0x9613)
Video Memory: 1405 MB
Driver Version: 7.15.0010.0096
Driver Date: 4/23/2008 12:55:36 AM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5599
Driver Date: 4/9/2008 9:00:04 PM
WMI Information
Motherboard Manufacturer: TOSHIBA
Motherboard Model: (empty)
Motherboard Product: Portable PC
Motherboard Version: Base Board Version
BIOS Manufacturer: Insyde Corp.
BIOS Name: InsydeH2O Version 1.40
BIOS Version: TOSINV - 3
BIOS Release: 20081124000000.000000+000
Registry Information for Current User
Resolution: 1440x900
3D Resolution: 1440x900 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: None
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (no world bumpmaps)
World Texture Level: Medium
Character Texture Level: Very High
World Detail Level (Vis_Scale): 0.800
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.000
Music Sound Volume: 0.000
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.300
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 233858 bytes/second
Current Game Version: 1600.20091102.9T4
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
Vivace, you also have old video drivers. Updating them is your first step. That's of course ignoring the fact that you've got an ATI 3100 which if I remember correctly, is also an integrated card. CoH does not like integrated GPU's.
We'll see....
Quote:
While it may be out of date, I've checked the Toshiba Support website and according to the page for my model, those are the most recent drivers. There doesn't seem to be anything else that I can do aside from tamper with the settings of City of Heroes itself.
|
Originally Posted by Flameshot
Right off the bat I can see your video drivers are horribly out of date. That would definitely be your starting point.
|
It's not that CoH/V doesn't like them, it's that those are very low end graphics processors for this game and updated laptop drivers are a bit harder to find.
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Quote:
I was trying to avoid the whole "But I was playing 3 years ago just fine! You're wrong!" posts |
Originally Posted by Father Xmas
It's not that CoH/V doesn't like them, it's that those are very low end graphics processors for this game and updated laptop drivers are a bit harder to find.
|
We'll see....
Updated and now playing better. 
Go here for intel integrated graphics updates: http://downloadcenter.intel.com/Default.aspx
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Searching Toshiba's Drivers section only lead me in circles several times before downloading the exact same software I've attempted to update with already. (Even with the automatic-detection utility.) Both times, it's failed.
Thanks for attempting to help, but it seems that I can do no more to my computer itself to improve performance with City of Heroes.
I've recently resubscribed to City of Heroes/Villains after purchasing a new laptop one year previous. Since I've started playing, I've been experiencing frequent crashes, each one of them sudden and almost inexplicable. There doesn't seem to be any one action or event that causes them, as I could be standing still for roughly five minutes after logging into or entering a relatively empty zone, and the game will still crash.
After researching a bit though these forums, I've noticed a trend of Toshiba Satellite (laptop) users have also encountered this problem as well. My particular model is the M305, running the Mobile Intel(R) 4 Series Express Chipset Family with updated drivers. It's more than capable of running more graphically-demanding games such as Half-Life 2, and I've located no solution for this problem as of so far.
As of so far, I have no crash report, as the game simply exits out to the desktop. Is there any way of preventing this?