Vet Rewards

So I have petitioned, I have submitted questions, I even tried skying customer support, so now I bring my problem to the boards as directed. Why I don't know you will have to ask that question to support not me.

I have gone 2 months now without receiving my vet rewards of 51 months. I have never missed a payment I have been polite and not complained figuring it will be the tomorrow it will be there after maintance it will be there tomorrow well 2 months of that has kinda pissed me off.

Its to the point now where support won't even reply to my inquires. In march I'll roll 54 you reckon they both will magically appear then?

Anyone else ever have a similiar problem? I have a arachnos perk on my account and don't know if that is effect the 51 month reward.

Thanks for your ear had to vent, hope someone might be able to help.

Did you submit a ticket through the website? My last vet reward was a week late, I submitted a ticket and had it fixed in 3 days.

EDIT: Go here to submit a support ticket.

Yes ticket was made. I find it kinda funny that down to the minute they can draw the funds to play outta my banking account but for 2 months now haven't been able to apply reward to my account. I thought for sure once this months payment was made I would receive "reward".

Per the Wiki, here's what should come with the 51 month badge:

51 Month Rewards

Tried and True Badge
Costume Change Token given to all characters on account
Costume Pieces: Crab Spider, Blood Widow, Mu Mystic, Wolf Spider Helmets


Sounds to me like you do have it - what more were you looking for?

My 60 Month reward was missing, so I submitted a /petition in-game, and 3 days later it was there and I got a very nice email from them asking if the problem was fixed.

Your experiences seem atypical to me - have you tried escalating it?

For 2 month sigh...

That's why I'm uncertain what is going on. I have the crab helment via a special perk. I only have the one helment which is unalterable except for the lights on side of helment.

I want the 3 others plus an alterable crab helment, if the vet one is. 3 days isn't bad I'm on day 33 now.

Like you I have always had a great experience with support, otherwize I would've moved along along time ago. That's why I am miffed now.

LOL oh **** here I've been waiting for arachnos "caps" when there is also a tailor ticket wait till I petition that

Maybe they'll come running when they see I'm also missing a tailor ticket. Just trying to add some light here. I truely am starting to think they aren't giving it to me now just outta spite. Heck 3 days you get yours, kicks can. Did you have to promise them anything I've offered them a kidney if that'd help.

Well thanks, I guess I don't want it that bad after all then...

How about the other helments are they tintable???

Did you see there's also a tailor ticket I'm missing out on gives my boy AD ASTRA up top a shout out for that bit of info

So I finally get a response that says they can't read whats between the lines

I just thought that was kinda funny. Now mind ya I'm currently sitting here with my 3 middle fingers held up, tehe

--- On Thu, 1/14/10, NCsoft Support <support@ncsoft.com> wrote:

> From: NCsoft Support <support@ncsoft.com>
> Subject: Vet reward [Incident: 100114-002618]
> To: cblack02000@yahoo.com
> Date: Thursday, January 14, 2010, 3:02 PM
>
>
>
>
>
> #yiv7764571 td.header {}
> #yiv7764571 td.text
> {padding-left:4px;padding-right:4px;}
> #yiv7764571 td.label {}
> #yiv7764571 td.data {}
>
> Vet reward
>
>
> Hello,
>
> We weren't able to receive your response because it
> was entered outside of the response lines. Please send your
> response again using the following instructions:
>
> Click the "Reply" button on your e-mail
> client like you normally would when replying to an
> e-mail.
> Enter your response between the, “Please enter your
> reply….” lines provided in this message. NOTE: The lines
> might not appear in the area where you would normally type a
> response. Go ahead and enter your reply between them anyway.
>
> Click the "Send" button.
>
> Your response is attached to this e-mail for
> reference.
>
> Thanks!
>
> **** Please enter your reply
> *below* this line ****

I want my vet reward!!! Having trouble getting between the lines as always!! You all need to simplify just were above and below is. Here's an idea how about just let people respond to you in a normal e-mail brillaint!
>
> **** Please enter your
> reply *above* this line ****
>
>
>
>
>
>
>
>

My question is why can't they read this..., it appears to be in between the lines to me

It likely has to do with the formatting of your email client, what with adding all those ">" brackets in. The reason they have you put your reply in that specific section is that an unmanned email bot receives your reply, parses it, and sticks your reply into their database for a human tech to review. This limits the amount of spam emails and other non-issues they have to deal with. (I assume this is what's happening, as I've developed a similar application to receive emailed comments for a side project my boss had me do a few years back.)

FYI, It's also against the forum rules to post any direct communication from the support team without their express up-front permission.

Quote:

Originally Posted by Nethergoat it's NEVER too late to pad your /ignore list!

Yeah, best to update from teh Support site, in my experienec

The CS tickets are formatted a special way. When you don't follow the directions, they don't actually receive any response. And, as before, no response means you are satisfied and they close the ticket on you.

It seems a simple misunderstanding of the directions, and hopefully you will get this resolved quickly.