Crashing on Load
By
DJ_Shecky,
Posted on: 2010-01-07 15:51 in ALL ACCESS Gameplay Technical Issues Bugs
You could be infected with a virus or other malware.
I'd recommend downloading, installing, and updating Malwarebytes Anti-Malware and then running a full system scan with it.
Once it is done, make sure your antivirus definitions are up to date and run a full Anti-virus scan.
For any further troubleshooting, we'd need more information than you've given.
First, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings.
Second, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH.
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Quote:
I already have a virus scanner installed which keeps itself up to date, nothing has been detected thus far. The scheduled full scan is tomorrow.|
Originally Posted by Texas Justice
You could be infected with a virus or other malware.
I'd recommend downloading, installing, and updating Malwarebytes Anti-Malware and then running a full system scan with it. Once it is done, make sure your antivirus definitions are up to date and run a full Anti-virus scan. For any further troubleshooting, we'd need more information than you've given. First, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings. Second, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH. |
I ran another test with Dragon Age: Origins - it is now also crashing. So it's not just a CoH issue. I called Dell, they agreed to send a replacement card. Crossing my fingers....
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Quote:
We can't help you if you won't run the scans we ask you to.|
Originally Posted by Hercules
I already have a virus scanner installed which keeps itself up to date, nothing has been detected thus far. The scheduled full scan is tomorrow.
I ran another test with Dragon Age: Origins - it is now also crashing. So it's not just a CoH issue. I called Dell, they agreed to send a replacement card. Crossing my fingers.... |
I've caught about 20 infected systems from these scans from people in this forum who had anti-virus running. No AV program is foolproof. In fact, most have about an 80% success rate, much less than what people think it would be.
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Quote:
Zombie is right on the virus percentages, but that isn't the problem with your machine.|
Originally Posted by Zombie Man
We can't help you if you won't run the scans we ask you to.
I've caught about 20 infected systems from these scans from people in this forum who had anti-virus running. No AV program is foolproof. In fact, most have about an 80% success rate, much less than what people think it would be. |
The mini dump you posted says right on top that it is a problem with the video hardware. Odds are that the video card is either a) overheating or b) has a memory problem.
The replacement card being sent should take care of the issue.
If not then just the hijack this and CoH help programs and post here so we can diagnose better.
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Well, I just got my replacement card. Everything is running fine so far - so looks like it definitely was a faulty card...
I was thinking about upgrading to a better card for the GR expansion when/if it is released. I have a 425W power supply - just wondering if that will need to be upgraded as well to handle the latest video cards. Also wondering if there would be an issue with my existing hardware if I were to upgrade to say a
550W power supply.
131430 Starfare: First Contact
178774 Tales of Croatoa: A Rose By Any Other Name ( 2009 MA Best In-Canon Arc ) ( 2009 Player Awards - Best Serious Arc )
I've had very few problems with CoH until lately. I was leaping through Atlas yesterday when my system crashed (blue screen of death). Note: The same thing happened a couple months ago and eventually cleared up. Cold booted the system a short while ago, and its still crashing, so I dont think its an overheating issue.
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Files that help describe the problem
WD-20100107-1713-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 117
BCP1: 8810E008
BCP2: 8EAE8A30
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Dell XPS 420 with 3gig RAM
Vista
NVidia Geforce 8800 GT
I've tried the Dell, Windows, and Nvidia diagnostics. All passed.
Upgraded to the latest Nvidia driver with no effect. Updated my bios per Dell Support's recommendation. No effect. Opened the case and blew out the accumulated dust - no dice.
The crash seems to alternate between CoH just crashing and the OS crash.
Any ideas? The system is only 2 years old - hate to have to purchase a new video card already. I can almost guarantee Dell will blame the issue on the application.
131430 Starfare: First Contact
178774 Tales of Croatoa: A Rose By Any Other Name ( 2009 MA Best In-Canon Arc ) ( 2009 Player Awards - Best Serious Arc )