Try these three things:
- Open Safari and select Empty Cache from the Safari menu.
- Open Terminal (Applications > Utilities > Terminal) and type or paste "dscacheutil -flushcache" (without the quotes of course) and press Return.
- Go to Users > (your name) > Library > Preferences and throw the City of Heroes Preferences in the trash.
Then launch CoH again and see if that works.
Also, email support anyway - this problem seems to be becoming a lot less rare than it should be, and I want them to be able to track it.
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
OMG!!!!
THank you so so so so much. That worked. Gah i owe u big time!!
My dads computer has alot more ram so it wont lag as much as it does back at home.
Again thank you!!! 
I'm going to see if I can pass this procedure along to Support, it seems to be becoming way too common an issue.
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
A very similar issue is happening to me, and the procedure described above doesn't seem to help.
The difference is that while sometimes the launcher doesn't show up, sometimes it starts fine, and will patch to the latest version just fine if it detects that I need an update. If I try to verify all files, however, or if I try to start the game itself, a new City of Heroes entry appears in the dock, bounces for a few seconds, and then just stops responding. I've tried reinstalling, and I've followed the procedure you documented above a few different times (just to be sure) and the game still won't start. Any ideas, or do I need to start a conversation with support?
Both. Contact Support, and also open Console (Applications > Utilities > Console) and copy and paste the last few lines right after CoH fails to a reply here.
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
Quote:
Nothing relevant appears in the Console (all messages are easily identified as being associated with other applications; if I shut those applications down, City of Heroes still fails to launch, and nothing shows up in the Console at all). Which is the frustrating bit, really... I can't find much of an indication as to why it won't start; it just won't.
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Originally Posted by CuppaManga
Both. Contact Support, and also open Console (Applications > Utilities > Console) and copy and paste the last few lines right after CoH fails to a reply here.
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Quote:
Correction - apparently sometimes it doesn't log to console, and sometimes it does. I don't think this would be a show-stopping issue, but I did get one console message when I tried to start it up later:|
Originally Posted by Duwanis
Nothing relevant appears in the Console (all messages are easily identified as being associated with other applications; if I shut those applications down, City of Heroes still fails to launch, and nothing shows up in the Console at all). Which is the frustrating bit, really... I can't find much of an indication as to why it won't start; it just won't.
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Code:
11/22/09 11:35:13 AM [0x0-0x47047].com.transgaming.cityofheroes[451] Could not stat /Applications/City of Heroes.app/Contents/Resources/transgaming/f_drive (No such file or directory), ignoring drive F:
Quote:
Even if they're from other applications the messages still might help.
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Originally Posted by Duwanis
Nothing relevant appears in the Console (all messages are easily identified as being associated with other applications; if I shut those applications down, City of Heroes still fails to launch, and nothing shows up in the Console at all). Which is the frustrating bit, really... I can't find much of an indication as to why it won't start; it just won't.
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Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
Quote:
Drive F has something to do with Transgaming's testing, but it's removed when they distribute the finished app. Just ignore it.
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Originally Posted by Duwanis
Correction - apparently sometimes it doesn't log to console, and sometimes it does. I don't think this would be a show-stopping issue, but I did get one console message when I tried to start it up later:
Code:
11/22/09 11:35:13 AM [0x0-0x47047].com.transgaming.cityofheroes[451] Could not stat /Applications/City of Heroes.app/Contents/Resources/transgaming/f_drive (No such file or directory), ignoring drive F: |
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
Quote:
Here's everything printed to Console while I try to start up CoH, then:|
Originally Posted by CuppaManga
Even if they're from other applications the messages still might help.
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Code:
11/22/09 2:28:40 PM [0x0-0x9f09f].com.adiumX.adiumX[845] (process:845): Json-CRITICAL **: json_node_get_object: assertion `node != NULL' failed 11/22/09 2:28:40 PM [0x0-0x9f09f].com.adiumX.adiumX[845] (process:845): Json-CRITICAL **: json_node_get_int: assertion `node != NULL' failed 11/22/09 2:29:07 PM TuneUp[7015] onStatusChange: Transferring data from ecx.images-amazon.com 11/22/09 2:29:07 PM TuneUp[7015] onResourceLoadingStarted 11/22/09 2:29:07 PM TuneUp[7015] onResourceLoadingCompleted 11/22/09 2:29:07 PM TuneUp[7015] onResourceLoadingCompleted 11/22/09 2:29:22 PM [0x0-0x2863861].com.transgaming.cityofheroes[47646] Could not stat /Applications/City of Heroes.app/Contents/Resources/transgaming/f_drive (No such file or directory), ignoring drive F: 11/22/09 2:29:40 PM [0x0-0x9f09f].com.adiumX.adiumX[845] (process:845): Json-CRITICAL **: json_node_get_object: assertion `node != NULL' failed 11/22/09 2:29:40 PM [0x0-0x9f09f].com.adiumX.adiumX[845] (process:845): Json-CRITICAL **: json_node_get_int: assertion `node != NULL' failed
What kind of Mac, graphics card, and MacOS are you running?
Also, did you throw out the City of Heroes Preferences folder as noted above? The patchserver IP is stored in there, and sometimes it stores incorrectly.
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
Quote:
15" MBP, running the latest patch of Snow Leopard, with a GeForce 9400M. City of Heroes was running successfully until recently... although I can't pinpoint exactly since there was a month or two that I didn't have the opportunity to play.|
Originally Posted by CuppaManga
What kind of Mac, graphics card, and MacOS are you running?
|
Quote:
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Originally Posted by CuppaManga
Also, did you throw out the City of Heroes Preferences folder as noted above? The patchserver IP is stored in there, and sometimes it stores incorrectly.
|
I'll feel really stupid if this works, but did you reboot recently? Sometimes the wineserver process gets stuck.
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
Quote:
I'd feel really stupid if I hadn't already tried it |
Originally Posted by CuppaManga
I'll feel really stupid if this works, but did you reboot recently? Sometimes the wineserver process gets stuck.
|
I've also checked top and/or the Activity Monitor in between attempts to make sure wineserver wasn't running, since I've seen that mentioned elsewhere in the forums.
Try this: Create a new user and switch to it, and then try launching CoH. Normally this might not work properly for patching, but we're testing for conflicts here. Also, don't use the Guest user.
Meanwhile, can you think of anything that might be loading at startup that CoH wouldn't like for some reason?
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
Quote:
Cool, I can try that when I get off of work.|
Originally Posted by CuppaManga
Try this: Create a new user and switch to it, and then try launching CoH. Normally this might not work properly for patching, but we're testing for conflicts here. Also, don't use the Guest user.
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Quote:
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Originally Posted by CuppaManga
Meanwhile, can you think of anything that might be loading at startup that CoH wouldn't like for some reason?
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Quote:
This solved my problem, too. Tech Support has been sitting on my issue for a couple of days. Thanks for posting this
youre a lifesaver!
|
Originally Posted by CuppaManga
Try these three things:
- Open Safari and select Empty Cache from the Safari menu. - Open Terminal (Applications > Utilities > Terminal) and type or paste "dscacheutil -flushcache" (without the quotes of course) and press Return. - Go to Users > (your name) > Library > Preferences and throw the City of Heroes Preferences in the trash. Then launch CoH again and see if that works. Also, email support anyway - this problem seems to be becoming a lot less rare than it should be, and I want them to be able to track it. |
This really helped a lot!!!!!, I just got this game and this problem was really bugging me, so thank you Cuppa Manga your my hero, you should work for Apple or maybe NCsoft.
this helped alot thx
When I click on the CoH application, it comes up on the toolbar. But nothing happens.
When i go to force quit it says that it's not responding. I've tried searching google for the answer and i can't find one. I have the most recent version of MAC so i know that's not the problem. I
've uninstalled and reinstalled the version off the website and from the CD-ROM. I'm installing it on an administers account. When i try it on a non administer as well, it doesnt work.
Please help! I'm stuck at my dad's all weekend and have nothing to do.