Unable to start game after driver update...
By
Flameshot,
Posted on: 2009-11-14 19:49 in ALL ACCESS Gameplay Technical Issues Bugs
Only graphics related setting that I see that could cause any problems would be that Vertical Sync is enabled. I'd disable it. As you know, use TweakCoH to change settings outside of the game.
The other problem I see is that there is only 2% free space on the C drive. Windows will have problems with that little free space. I'd recommend moving anything possible off of that drive, even if only temporarily, for troubleshooting.
The drive the game is installed to has plenty of free space, so I'd look at moving some of the things off of C and onto E.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Also, with only 1 Gb of RAM, you are going to be hitting the Page File quite a bit. I'd recommend defragging the C and E drives (at the very least) and especially whatever drive the Swap File is on.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I can confirm that the 9.10 drivers aren't causing the game to crash atop a WinXp system with RadeonHD 4850's.
However, you can't have updated your drivers. According to the information you posted your graphics driver is listed as : Video Device Name: RADEON 9800 PRO
The last driver to support this card was the 9.3 driver back in March: http://support.amd.com/us/gpudownloa...?&lang=English
There was an update in July, the 9.3.1 release, but as I understand it, that was primarily a source code bug fix for Microsoft's upcoming Vista SP2 / Win 7 launch. If you were running NT5 (Windows Xp) there wasn't anything listed in the patch notes.
Quote:
I absolutely updated the drivers. From 7.4 to 9.3.1. Regardless, I'm well aware of the RAM and disk space issues. As I said in my original post, I played just fine last night without any issues. I guess I'll just have to roll back to the 7.4 drivers and hope it works again. *sigh*|
Originally Posted by je_saist
I can confirm that the 9.10 drivers aren't causing the game to crash atop a WinXp system with RadeonHD 4850's.
However, you can't have updated your drivers. According to the information you posted your graphics driver is listed as : Video Device Name: RADEON 9800 PRO The last driver to support this card was the 9.3 driver back in March: http://support.amd.com/us/gpudownloa...?&lang=English There was an update in July, the 9.3.1 release, but as I understand it, that was primarily a source code bug fix for Microsoft's upcoming Vista SP2 / Win 7 launch. If you were running NT5 (Windows Xp) there wasn't anything listed in the patch notes. |
Thanks for the suggestions. I'm not by any means incapable of troubleshooting these things. I was just looking for a second set of eyes in case I was missing something.
Update:
I went ahead and "downgraded" back to the 7.4 drivers. The games loads and runs just fine again. Guess that old saying is true. "If it ain't broke, don't fix it"
We'll see....
Quote:
Hmm. This is actually quite interesting. I'm actually curious as to why the 9.3 drivers would break the game since.. well.. the 7.4 drivers. Actually I dunno.|
Originally Posted by Flameshot
I absolutely updated the drivers. From 7.4 to 9.3.1. Regardless, I'm well aware of the RAM and disk space issues. As I said in my original post, I played just fine last night without any issues. I guess I'll just have to roll back to the 7.4 drivers and hope it works again. *sigh*
Thanks for the suggestions. I'm not by any means incapable of troubleshooting these things. I was just looking for a second set of eyes in case I was missing something. Update: I went ahead and "downgraded" back to the 7.4 drivers. The games loads and runs just fine again. Guess that old saying is true. "If it ain't broke, don't fix it" |
I was going to say that they were using the older OpenGL rendering engine, since the 7.4 drivers were released in May 2007, and the OpenGL rewrite hit Fglrx in November 2007.
Could you try the December 2007 Drivers, the 7.12 set, and see if the crash occurs with them? : http://www.oldapps.com/ati.php?old_ati_drivers=3
Quote:
Sure. Now that I know the 7.4 drivers work if I go back to them, I have no problem doing some testing. I may not get to it tonight though.|
Originally Posted by je_saist
Hmm. This is actually quite interesting. I'm actually curious as to why the 9.3 drivers would break the game since.. well.. the 7.4 drivers. Actually I dunno.
I was going to say that they were using the older OpenGL rendering engine, since the 7.4 drivers were released in May 2007, and the OpenGL rewrite hit Fglrx in November 2007. Could you try the December 2007 Drivers, the 7.12 set, and see if the crash occurs with them? : http://www.oldapps.com/ati.php?old_ati_drivers=3 |
I'd also like to reiterate what's happening again so it's clear. When you click Next and then OK in the Updater, a small banner that says "Loading" pops up. It's before the game actually starts up with it's own loading splash screen. This is where it crashes. Right when the game is about to launch. It throws up the generic "Tell Cryptic what you were doing" dialog box.
Once I close that window, a memory read error pops up. I can either post a screenie or at the very least type out the error message for more info.
We'll see....
I figured you were already aware of the memory issues, and possibly the low disk space. I also thought it was possible that your friend may have downloaded some files, moved pictures off of a camera, or something else between the time you played with it working last night and when you tried today, and that you weren't aware of how much drive space had been eaten up.
I'd be curious how the 8.xx series of drivers worked with that card as well as the 7.12 that je_saist listed.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
I'll start with the 7.12's and I'll go from there. My friend is out of town and I'm house sitting so no one else is using it. The last time I played CoH on it (Before last night) was most likely last year. Her machine is *mostly* used for work/general Internet usage, which is why I haven't bothered to update her drivers in so long. I only decided to do it last night on a whim for no particular reason.
|
Originally Posted by Texas Justice
I figured you were already aware of the memory issues, and possibly the low disk space. I also thought it was possible that your friend may have downloaded some files, moved pictures off of a camera, or something else between the time you played with it working last night and when you tried today, and that you weren't aware of how much drive space had been eaten up.
I'd be curious how the 8.xx series of drivers worked with that card as well as the 7.12 that je_saist listed. |
We'll see....
Update:
So I installed the 7.12 drivers. Everything runs fine with them as far as I can tell.
If I get a bit more brave, I just might try the 8.xx series drivers at some point.
We'll see....
Hey guys...
I'm having some difficulty with a computer over at a friend's place. I was playing the game just fine last night, but I decided to update the ATI drivers today and since that update, CoH crashes before it even loads. I run the updater and click next. It shows the "Loading" banner and then sits for a moment before throwing up the dialog box that CoH has crashed and to fill in what I was doing at the time.
I'm aware that this is an older system. I don't expect to run crazy graphics settings. But as I said, it was working last night. The most obvious thing would be to downgrade the video drivers, but I'd like to see if there might be something I'm missing before I do that. Any suggestions?
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at November 14, 2009 21:44 (-05:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
System Manufacturer: ASUSTeK Computer INC.
System Model: A7N8X-X
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) XP, MMX, 3DNow, ~1.1GHz
Memory: 1024MB
.Net Memory Report: 698MB out of 1023MB available
Page File: 2098MB (364MB currently in use)
C Drive: (WDC WD1200JB-00EVA0) 525MB out of 20002MB (2%) free
E Drive: (WDC WD1200JB-00EVA0) 77923MB out of 94468MB (82%) free
F Drive: (MAXTOR 4K040H2) 11159MB out of 38170MB (29%) free
D Drive: (HL-DT-ST DVDRAM GSA-4081B) zero-size drive
G Drive: (E-IDE CD-ROM 48X/AKH) zero-size drive
I Drive: (SCSIVAX DVD/CD-ROM SCSI CdRom Device) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Dell 1907FP(Digital)
Monitor's Max Resolution: 1280,1024
Video Device Name: RADEON 9800 PRO
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor AGP (0x4E48)
Video Memory: 128.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 7/21/2009 10:54:20 AM
Driver Language: English
Sound Device Description: NVIDIA(R) nForce(TM) Audio
Driver File: nvapu.sys
Driver Version: 6.14.0442.0030
Driver Date: 5/25/2004 2:58:04 PM
WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: A7N8X-X
Motherboard Version: REV 2.xx
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: Nvidia - 42302e31
BIOS Release: 20031007000000.000000+000
Registry Information for Current User
Resolution: 1280x1024
3D Resolution: 1280x1024 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: None
Maximum Particles: 6945
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (0)
Anisotropic Filtering: None
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Low (with world bumpmaps)
World Texture Level: Medium
Character Texture Level: Very High
World Detail Level (Vis_Scale): 0.646
Entity Detail Level: 1.000
Shadows Enabled: No
Gamma Correction: 0.900
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 664131 bytes/second
Current Game Version: 1600.20091102.3T
Installation Directory: E:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
We'll see....