game crashing /disconecting to database while zoneing

its happend alot an it gets old. if let it run its course after 5 minutes or so ill get message at login unable to conect to database. OR disconected from database. then if try to log in from their it crashs.crtl/alt/delete an get out of it refire coh , log in game acount still active.. click ok log in again an im back in. its 5 to 15 minutes a time to get back in.

runing vista 32 4 gig ram. 260geforce 786mb bfg x2 in sli.its one of the things thats kept me from subing for a year.any help would be most apreciated .

post a CoH Helper report and Hijackthis report. then we can see what may be causing this.

heres the highjack this report
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:19:00 PM, on 8/22/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Program Files\Norton Internet Security\Engine\16.7.2.10\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\ASUS\AASP\1.00.33\aaCenter.exe
C:\Windows\Explorer.EXE
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Windows\SYSTEM32\CTXFISPI.EXE
C:\Windows\System32\CTHELPER.EXE
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\System32\Ctxfihlp.exe
C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe
C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Logitech\SetPoint II\SetpointII.exe
C:\Users\Homer J Simpson\AppData\Local\Google\Update\1.2.183.7\Goog leCrashHandler.exe
C:\Program Files\Creative\Sound Blaster X-Fi\Entertainment Center\EAXLoadr.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Creative\ShareDLL\CADI\NotiMan.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.earthlink.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\coIEPlg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RCSystem] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" RCSystem * -Startup
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [CTXFIREG] CTxfiReg.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [XboxStat] "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [Creative MediaSource Go] "C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe" /SCB
O4 - HKCU\..\Run: [Google Update] "C:\Users\Homer J Simpson\AppData\Local\Google\Update\GoogleUpdate.e xe" /c
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Steam] "D:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'Default user')
O4 - Global Startup: SetPointII.lnk = ?
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.8.110.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\coIEPlg.dll
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: nHancer Support (nHancer) - KSE - Korndörfer Software Engineering - C:\Program Files\nHancer\nHancerService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.7.2.10\ccSvcHst.exe
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\system32\IoctlSvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe

--
End of file - 7954 bytes
i used http://hjt.networktechs.com/ to parse it they didnt see nothing major.
how do i get a COH helper parse file thing?

found cohhelper link on boards did not worked so i googled it

---System information gathered by CoH Helper version 0.1.1.8---

DxDiag gathered at October 16, 2009 17:51 (-04:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 2814MB
.Net Memory Report: 1672MB out of 2813MB available
Page File: 4392MB (1445MB currently in use)
C Drive: (ST350032 0AS SCSI Disk Device) 131653MB out of 238529MB (55%) free
D Drive: (ST350032 0AS SCSI Disk Device) 290421MB out of 476929MB (60%) free
E Drive: (ST350032 0AS SCSI Disk Device) 192568MB out of 238408MB (80%) free
F Drive: (ASUS DVD-E616A3T SCSI CdRom Device) zero-size drive
G Drive: (TSSTcorp CDDVDW SH-S203B SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: SyncMaster 245B/245BW/245BPlus(Digital)
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 260
Manufacturer / Chip: NVIDIA / GeForce GTX 260
Video Memory: 2034 MB
Driver Version: 8.16.0011.9062
Driver Date: 8/17/2009 12:57:00 AM
Driver Language: English

Sound Device Description: Speakers (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1368
Driver Date: 10/8/2008 2:21:50 AM

Sound Device Description: SPDIF Out (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1368
Driver Date: 10/8/2008 2:21:50 AM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: StrikerExtreme
Motherboard Version: 1.XX
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: Nvidia - 42302e31
BIOS Release: 20081023000000.000000+000

Registry Information for Current User
Resolution: 1920x1200
3D Resolution: 1920x1200 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: Yes
FX Sound Volume: 0.058
Music Sound Volume: 0.070

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 125118 bytes/second
Current Game Version: 1600.20090930.3T2
Installation Directory: D:\Program Files\City of Heroes\City of Heroes

Mod files in the Data directory
No modifications found

try updating your video drivers. there has been at least 1 new driver since your last. make sure that you save it to desktop instead of running it. then remove current video drivers your running. then instal new driver. this might help. have you also done a disc clean up and defrag? also might want to reset your modem and router.

tried the new drivers before had some problems with other programs with those drivers an went back to ones im useing now.i defrag about once a week ill do a check disk see what comes up.

thanks for pointers so far.tonight i had no disconects only layed for few hours didnt zone that much tho.

yesterday was string of crashs after zoneing then it stoped . ctrl alt delete an task manager says cox has stoped responding.

today same thing twice but no wnet worths no market use at all just trying earn merits in rwz.
/bleh

i realy want to sub to cox for a year at a time but this is getn old.realy kills the fun of the game haveing to re log in every other time ya zone .

all i can suggest is to contact support at this point. other then what i've suggested i'm not sure what to do. but it is a safe bet that it is your side causing the problem. might even be that your fire wall protection is set to high or virus protection setting to high.

ill check nortan again thought i had cox set as allowed .today just trying to log in to protector i got canot conect to database.

have you done a modem and router reset yet? if not try that. and if i were you i would get rid of noton and get a different anti virus program like avast or avg.

Slow loading and crashing while loading are often associated with low memory problems. 2 GB really isn't that much memory for a Vista machine, especially if you have a lot of other programs resident that are sucking up memory. You might want to try turning off all the non-essential junk you have running to see if that will help.

err i got 4 gig installed vista sees 3.5 but will use the other for drivers an stuff.just tried to log in on virtue same thing today the program stoped responding after i selected a character.yesterday took few times to get in but was fine most of the day.

new nortan aint the old stuff its alot better not had problems with it where as with avg had problems with other programs .

contact support. it is definately your end and not the games. might even be so much as changing your graphics settings. open in safe mode and see what happens.

Hmm, guess I expected to see more than 2814 MB despite the fact that 32 bit Vista only sees part of it. I agree with Sharker that contacting Support is probably your best best at this point, but you do have a lot of stuff running, and it wouldn't hurt to turn off some to see if it helps.

turned off nortans firewall nota still get a program has stoped responding.today had a fdew including when loging back in it stoped at server select an froze their. got message that server may be down or my fire wall was the problem.. but i had it turned off.

last crash not responding was a few minutes ago an i checkd memeory usage as i was told to do. 68% was what it was at.an i have seen it higher an i zone np. :/

its od some days its not a problem an others its agrivating for few hours then calms down.file check shows nothing threw patcher.