Connecting to any servers crashes "hangup error"

Hi,
I have recently purchased COH and havent yet been able to play the game as everytime i select my character to then to join the city i get the following error

Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: CityOfHeroes.exe
Application Version: 1.0.0.1
Application Timestamp: 4ab12b14
Hang Signature: f576
Hang Type: 0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Hang Signature 1: d4fceb0a828fea55acbda5d4ea524161
Additional Hang Signature 2: 6ea0
Additional Hang Signature 3: 6ad8cc568d66a3d72c58e6718623aa95
Additional Hang Signature 4: f576
Additional Hang Signature 5: d4fceb0a828fea55acbda5d4ea524161
Additional Hang Signature 6: 6ea0
Additional Hang Signature 7: 6ad8cc568d66a3d72c58e6718623aa95

I have read and read about issues with vista crashing and drivers needing to be updated and i have not come accross "havent found" anything relating to this particular error.

>I have updated my vista 32bit to SP2
>Updated my HD4570 to the latest drivers
>tried the dual cpu hotfix patch
>tried safe mode
>tried adding "C:\Program Files\City of Heroes\CohUpdater.exe" -renderthread 1
>created several characters on different servers


Still not able to connect to any server to play its driving me NUTS!

any help would be greatly greatly appreciated

My PC Specs

Brandnew U80V Asus Notebook.
vista pro 32bit
T9400 2.5 ghz pro
4 gig ram
HD4570 512mb vidcard

Cheers

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Ok heres my results

COH helper

---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at September 21, 2009 12:53 (+10:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)
System Manufacturer: ASUSTeK Computer Inc.
System Model: U80V
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz (2 CPUs), ~2.5GHz
Memory: 3070MB
.Net Memory Report: 2116MB out of 3070MB available
Page File: 5248MB (1097MB currently in use)
C Drive: (ST9500325AS) 200335MB out of 238464MB (84%) free
D Drive: (ST9500325AS) 148398MB out of 226470MB (65%) free
E Drive: (MATSHITA DVD-RAM UJ862AS) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Mobility Radeon HD 4570
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x9553)
Video Memory: 1785 MB
Driver Version: 7.15.0010.0170
Driver Date: 12/09/2008 10:04:00 PM
Driver Language: English
Sound Device Description: Speakers (SRS Premium Sound)
Driver File: SRS_PremiumSound_i386.sys
Driver Version: 1.18.0000.0000
Driver Date: 4/02/2009 7:12:48 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5817
Driver Date: 1/01/0001 12:00:00 AM
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5817
Driver Date: 1/01/0001 12:00:00 AM

WMI Information
Motherboard Manufacturer: ASUSTeK Computer Inc.
Motherboard Model: (empty)
Motherboard Product: U80V
Motherboard Version: 1.0
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: _ASUS_ - 20090514
BIOS Release: 20090514000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (with world bumpmaps)
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 36189 bytes/second
Current Game Version: 1600.20090902.5T2
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found

HIJACK THIS

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:55:55 PM, on 21/09/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\ASUS\ATK Media\DMedia.exe
C:\Program Files\ASUS\ATK Hotkey\HControlUser.exe
C:\Program Files\ASUS\ATKOSD2\ATKOSD2.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\AmIcoSingLun\AmIcoSinglun.exe
C:\Windows\AsScrPro.exe
C:\Program Files\Razer\Copperhead\razerhid.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\SRS Labs\SRS Premium Sound\SRSPremiumSoundBig_Small.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\PC-TV\WinManager\IR_SERVER.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Razer\Copperhead\razertra.exe
C:\Program Files\Razer\Copperhead\razerofa.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.ex e
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Users\Kurteous\Desktop\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [DisableS3S4] c:\DisableS3S4.cmd
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"
O4 - HKLM\..\Run: [P2Go_Menu] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu. exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [ATKMEDIA] C:\Program Files\ASUS\ATK Media\DMedia.exe
O4 - HKLM\..\Run: [HControlUser] C:\Program Files\ASUS\ATK Hotkey\HControlUser.exe
O4 - HKLM\..\Run: [ATKOSD2] C:\Program Files\ASUS\ATKOSD2\ATKOSD2.exe
O4 - HKLM\..\Run: [ETDWare] C:\Program Files\Elantech\ETDCtrl.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
O4 - HKLM\..\Run: [AmIcoSinglun] C:\Program Files\AmIcoSingLun\AmIcoSinglun.exe
O4 - HKLM\..\Run: [ASUS Screen Saver Protector] C:\Windows\AsScrPro.exe
O4 - HKLM\..\Run: [ACMON] C:\Program Files\ASUS\Splendid\ACMON.exe
O4 - HKLM\..\Run: [Wireless Console 3] C:\Program Files\ASUS\Wireless Console 3\wcourier.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [razer] C:\Program Files\Razer\Copperhead\razerhid.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Copperhead] C:\Program Files\Razer\Copperhead\razerhid.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [SRS Premium Sound] "C:\Program Files\SRS Labs\SRS Premium Sound\SRSPremiumSoundBig_Small.exe" /hideme
O4 - HKCU\..\Run: [Google Update] "C:\Users\Kurteous\AppData\Local\Google\Update\Goo gleUpdate.exe" /c
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: FancyStart daemon.lnk = ?
O4 - Global Startup: IR_SERVER.lnk = C:\Program Files\PC-TV\WinManager\IR_SERVER.exe
O4 - Global Startup: WinManager.lnk = C:\Program Files\PC-TV\WinManager\WinManager.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ASUS\ATK Hotkey\ASLDRSrv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - Unknown owner - C:\Program Files\ATKGFNEX\GFNEXSrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton Internet Security - Unknown owner - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: SRS Volume Sync Service (SRS_VolSync_Service) - SRS Labs, Inc. - C:\Program Files\SRS Labs\SRS Premium Sound\SRS_VolSync.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
--
End of file - 8597 bytes
=====================

Also I have been getting a ATIOGLXX.DLL crash as well

From more reading i see an issue with the newer ATI drivers have issues and to install an older 8.7 catalyst. I tried this but my vid card is not supported on older catalyst versions.

would anyone know anything about this??

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Honestly, requesting help while making the files we've requested to help us diagnose your problem unreadable because you decided to color them isn't the best way to get help from other players.

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Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

Tempus unum hominem manet

Catalyst 9.5's have been working fine for me. You can likely find the drivers you need at guru3d.com if the newest drivers aren't working for you. Of course, if your settings are off how could you tell if the newest drivers aren't working?

Please be sure to set your CCC and ingame graphics per Bill Z Bubba's stickied ATI Issues and Settings Recommendations. Just follow the first post for the settings.

I refuse to hurt my eyes trying to read your CoH Helper or HJT posts since you decided to get cute with it and colorize it. The only thing I can tell without giving myself a headache is that you have some outdated video drivers and your audio driver installation is corrupt.

Is your account a US account or an EU account?

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

Sorry about the blue obviously i didnt realise it would be blue on blue background after i posted it.

Seriously not worth the trouble ill take the game back to the store.

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That won't do you any good. Most stores won't take back unopened software, especially if it's got a license key that has been used.

Why not just look at the things that have been listed and correct those, and then post the data that was requested without coloring it?

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.