Hanging at "Loading..." screen during zoning.

This has been happening a lot since issue 16 for me.
3 times during a posi last night, I would enter a mission, and get stuck on the City of heroes "loading..." screen, can't do anything but hit alt cmd esc. I restart the client, which does not have to verify, and get "this account is already logged in".

Happened just now trying to zone from Steel Canyon to Atlas Park.

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Loading screens are waaaaaaaaay longer than they were before i16, for me at least.

That actually happens to me on the Windows client when I'm getting high packet loss.

Next time zoning seems a lot slow, type /netgraph 1 and see if there are lots or red or yellow spikes (/netgraph 0 turns it off). If you have them, send a /petition - NC Support is currently working on an issue with packet loss and lost connections.

If that's not it...how much RAM do you have installed? Are you running anything in the background?

P.S. The "you are already logged in" message is normal recovering after a crash or freeze.

Actually...there are now THREE total complaints about this issue since this morning's patch, and none have to do with packet loss. I'm going to run a test and see if this needs to be escalated.

EDIT: There seems to be an issue with occasional connection saturation during zoning since this morning's patch. Hopefully it's a back-end issue that can be fixed easily. If you have a low-bandwidth connection that can cause your client to stop responding so the server disconnects you.

New Information and question for the two original posters:

Are you using Snow Leopard?

There's a solid possibility that the crash-on-zoning issue is occurring with Leopard (10.5) but not Snow Leopard (10.6) which is why I couldn't duplicate the issue.

My defender and my scrapper are both in Pocket D's tiki room, and neither of them can get past the login screen. I got a popup after the latest attempt saying no mapserver connection.

[edit]I left my tanker in Founders (probably at the Tailor) same issue. Was able to log into my Warshade at the Wentworths tho.

[edit2]Despite being able to log in to the warshade in Talos, could not zone into Founders. I basically can't play the game until this is fixed.

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In case you missed the other thread: Is this only happening at one certain point during zoning? For instance just before, or just after the loading screen, or at a certain point of the progress bar? And is there anything in the Console Log? (Applications > Utilities > Console)

Also, do you have a router or wireless between your cable/DSL modem and your computer? What kind?

EDIT: How to get part of the console log: Open Applications > Utilities > Console and select lines of text. Use Cmd-C to copy, Cmd-V to paste. You only need a few of them toward the end, and they'll start with a datestamp plus "com.transgaming.cityofheroes".

I connected my laptop to my internet source directly with an RJ-45 cable, disabled Airport, browsed a little to make sure the internet works.

Same issues.

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Run the test at speedtest.net and post the download/upload speeds here.

Log in and type /netgraph 1

I'm currently teamed with someone who's in the same region you are, and he's experiencing high packet loss (red lines on the netgraph). The disconnects might be related.

If you have yellow or red lines, send a /petition to support. They're tracking the issue.

Update: I have a partition with Windows XP on it. I updated it and encountered the exact same issue. Can not log in to my Defender in Pocket D. Get the popup that says No mapserver.

Again, this is on the Windows XP partition.

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Oh I already made the leap to finding network issues after I saw the partial console log. I compared it with mine, and everything seemed normal as far as the Mac client was concerned (and the Windows XP test confirmed that).

On the Netgraph, All it takes to "break" your connection with the server while zoning is a cluster of a dozen yellow or red lines (or both). Each line represents 3 to 5 seconds of connection time, and it takes about 20 seconds of no response for the mapserver to cut you off - so a span of 5 to 10 of those lines clustered together is all it takes.

And that doesn't include latency (high ping time) which can make it worse.

There do seem to be lots of network issues going on tonight, so maybe things will be clear enough for you to play a while without disconnecting over the weekend. Meanwhile, /petition and follow the directions NC Support gives you for tracking the issue.

Windows XP: Widow teleported to pocket D, "no mapserver"d, can't access.
Warshade took the train to Croatoa, no mapserver, can't access.
I think I've eliminated Snow Leopard as a culprit.

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Which server is this anyway?

Last night I was on Victory and there were lots of packet loss and lag issues for the whole team. Later on Triumph I met another AT&T internet subscriber who couldn't enter certain zones without being disconnected.

I'm going to have to brave the Technical Issues forum and suggest anyone with AT&T internet service who's been having trouble staying connected send a /petition so Support can track it. Meanwhile, anyone who has those here do the same.

This morning's patch seems to have solved my issues. So far.

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