Help?


Casa

 

Posted

When i16 was in open beta i wasn't able to get on and now thats on the live servers I can't get on the live severs. i don't know what to do.


@KoolVirus

 

Posted

But before i16 hit the live servers I was able to get on the live servers.


@KoolVirus

 

Posted

Have you contacted Customer Support about it?
Or if it's not an account problem, have you checked to see if your firewall is set to allow the new updater?


@Golden Girl

City of Heroes comics and artwork

 

Posted

I did both. Still doesn't work.


@KoolVirus

 

Posted

Aw hon, that fraggin' sucks!
I wish I knew the answer. If it happened to me I'd call um at the pay now phone number cause we all know the email help, isn't.
((((((((((((Kool_Virus))))))))))))))


Guardian is my home world.

Gosh Darn People, the SG if ya goofie 8D

Silence is golden but duct tape is silver.

MA 195771 Debt to Casa

 

Posted

on my laptop, it was my firewall. When i would check the exceptions, it showed that CoH was on the approval list, but it still failed to access the interwebz. What i wasn't seeing was the little pop-up that would come up behind CoH that would cuase it to flicker a little bit when i was trying to log on, and went away when i got angry and closed the whole mess. After every update, patch or anything it was asking telling me that the program had changed, and asking me if i still wanted to allow it access to the interwebz.

Either alt+tab when you try to log on to see if you have one of those notices, or just add it to the exception list again, and see if that works.

( if you turned off your firewall or already did this, i just wasted 3 minutes of your life, sorry )

... sometimes anti-virus software'll do it to, becuase tthe updater changed and the allow button wasn't clicked ( mcAfee was killing my CoH on my desktop for awhile ) you could check it...


 

Posted

Can you get to the Server Select screen, or does it hang on the login screen? Is there an error message of any sort, or does it crash/hang?

Hanging at the login screen is probably a firewall issue.

Crashing on the server select screen might be a number of things, but I think the first step is to delete the checksum file and run the updater again.

Anyway, good luck.


 

Posted

I think it was firewall problem, but my brother came over and helped me. So now I can play again. Thannks for the help.


@KoolVirus