"Map failed to start" in base then wiped base


Atarax

 

Posted

It came with Issue 14. We have a quite small base so it is not affected by the 12k items "corrupting" base.

The problem "Map failed to start" came first and persisted until after the maintenance on Saturday. We tried with 4 different players in the SG but none could enter the base.

After maintenance we can enter a base, but it is not our base. Instead we just get into a tiny entrance room with no items at all in it.

The design is lost but could be reproduced easily if we didn't loose all prestige in the process, additionally the contents of our storage modules might be gone too!

Petition sent but so far I have only seen the automated reply stating that "someone else might look at this later".

This post:
http://boards.cityofheroes.com/showflat....part=1&vc=1

On the US forums report the same problem but I couln't find anything on this forum.


 

Posted

I have exactly the same problem with the Shadow Ministry base - extremely annoying! It was, unfortunately, quite a large base with several million invested in it. Bug reported and petitioned, no response beyond an automated one so far.


 

Posted

I had exactly the same issue today (since monday 5am GMT time).
Tried with various chars on various Base Portals. Tried the "Base Transporter" power.
Unsucessful.

(I didn't have the issue second part - base wiped - and I hope I won't)

Edit:
[/color]<blockquote><font class="small">En réponse à:[/color]<hr />
Bug reported and petitioned, no response beyond an automated one so far.

[/ QUOTE ]
Idem


 

Posted

Update monday, still no reply or change in situation. Easter holidays might be delaying factor but it is getting really annoying to not be able to shuffle enhancements around or use teleporters.


 

Posted

Logged on this morning and have lost my base, 2 years worth of work, and all i get is a we'll look into it, have lost 12/13million worth of prestige not to mention all the items in racks etc which would total approximatly another 10mil, plus the loss of approximatly 100 Essence of the Earth insp's, any feedback on any of your cases yet?

Send tells @sgt mp lawrence if ya get any feedback plz


Co-Leader of the CREE
http://boards.cityofheroes.com/showthread.php?t=254005 when I can be bothered.

 

Posted

Corrupted bases following Issue 14 launch is under investigation, and hopefully the issue has been resolved with this morning's patch.

If you have a base that has become corrupted and are still experiencing problems, and have not yet contacted support, please do so.


 

Posted

Update April 14, got the support ticket updated and the alternatives offered are (fast and simple) prestige refund and the more time consuming alternative is rollback and then reapplying what was gained since rollbacks (in badges and prestige i suppose).

I replied that in our case (small SG base) we could survive with prestige refund but for larger SG bases I guess that is not an option.

I will update on how fast/well the prestige refund alternative works once it is done.


 

Posted

[ QUOTE ]
Corrupted bases following Issue 14 launch is under investigation, and hopefully the issue has been resolved with this morning's patch.

If you have a base that has become corrupted and are still experiencing problems, and have not yet contacted support, please do so.

[/ QUOTE ]

Sorry Ghostraptor, the patch had no effect on my base

Please keep me informed Atarax


Co-Leader of the CREE
http://boards.cityofheroes.com/showthread.php?t=254005 when I can be bothered.

 

Posted

[ QUOTE ]
[ QUOTE ]
Corrupted bases following Issue 14 launch is under investigation, and hopefully the issue has been resolved with this morning's patch.

If you have a base that has become corrupted and are still experiencing problems, and have not yet contacted support, please do so.

[/ QUOTE ]

Sorry Ghostraptor, the patch had no effect on my base

Please keep me informed Atarax

[/ QUOTE ]

Have you contacted support? The point of my post was that you should if your base is affected. The cause of the problem should be fixed, however if your base is broken still then you need to let support know so that they can address the problem for you. The longer you wait to do that, the longer your base will be broken as the team can't fix something until they know it needs fixing.


 

Posted

Yeah, have re-updated the Petition/ticket i origionally sent before the patch was placed this morning/afternoon, informing whoever is dealing with my problem that the patch hasn't had any effect on my base at this time, and im yet to hear anything from them since i sent the origional petition this morning


Co-Leader of the CREE
http://boards.cityofheroes.com/showthread.php?t=254005 when I can be bothered.

 

Posted

[/color]<blockquote><font class="small">En réponse à:[/color]<hr />
Corrupted bases following Issue 14 launch is under investigation, and hopefully the issue has been resolved with this morning's patch.

[/ QUOTE ]

Depends what you call "resolved".
I just logged to find an empty base.


 

Posted

Update, in our case we have now recived a refund of prestige for the rooms/items lost but we were also told that we could wait with building until friday patch that should permanently resolve the issue with bases getting corrupt.

I now sit on a pile of prestige waiting for the green signal to start building again.