Online store broken? PLZ CHARGE JUST ONCE!
By
Defcon_Kid,
Posted on: 2009-03-30 16:57 in ALL ACCESS Gameplay Technical Issues Bugs
Support are really the only people that can answer those questions[1].
The rest of us are just regular customers, hanging around and making the place look untidy.
[1] Actually, your #2 is more of a statement.
Well the store was down (I assume for maintainance) for the best part of today - so maybe (hopefully) it will be fixed soon!
If it was a lvl 8 toon then woudnt it be a lot more sensible to just create the toon again on the server you wanted to transfer it too?
I think that would be more efficient rather than paying £5.99 for a server transfer.
Your best approach is to contact support and inform them of what happened, so they can take a look. We can't help you with billing related questions directly via the forums.
[ QUOTE ]
Las night I tried several times to purchase a Server Transfer for a toon, called Robo Defcon (lvl 8 MM), from Defiant to Union. Even the message the transaction has been completed, the toon didn't move from Defiant at all. Now I log again, there's a message saying that the online store is unavailable atm, and I was wondering:
1st: Was the transaction completed ever?
2nd: If so, as I tried it several times, I hope that I'm being charged just once!
3rd: In case I'm charged more than once, shall I get any refund or something like that?
[/ QUOTE ]
go for safe.. safe youre cozzy on youre toon...
then recreate on the server you want -> load saved cozzy...
lvl 8 is easy reachable and normally not worth the money for the transfer
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Probably the best idea... unles this toon had already earned several Day Job badges (because of his inactivity 
) and also a million infamy... I know, these are not serious excuses, but what can I say? I'm a bit lazy to create another new toon, I have no time actually for the lowbies that already have!
Proud Coleader of: Fuerza Letal (H), Liga de las Sombras (V), Legion del Fenix (H), Infernal Justice (H), and a happy member of GammaForce (H) and D.O.A. (V).
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[ QUOTE ]
Your best approach is to contact support and inform them of what happened, so they can take a look. We can't help you with billing related questions directly via the forums.
[/ QUOTE ]
Already did it GR! At the beginning just got the usual automatic answer, but I did finally find the problem! I hadn't updated my out-of-date credit card number in my Account info, after that the server transfer was properly purchased and completed. 
Proud Coleader of: Fuerza Letal (H), Liga de las Sombras (V), Legion del Fenix (H), Infernal Justice (H), and a happy member of GammaForce (H) and D.O.A. (V).
My alts: http://cit.cohtitan.com/profile/13494
[ QUOTE ]
[ QUOTE ]
Your best approach is to contact support and inform them of what happened, so they can take a look. We can't help you with billing related questions directly via the forums.
[/ QUOTE ]
Already did it GR! At the beginning just got the usual automatic answer, but I did finally find the problem! I hadn't updated my out-of-date credit card number in my Account info, after that the server transfer was properly purchased and completed.
[/ QUOTE ]
You do know Defcon that Infernal Justice will not let you live it down (or I won't anyway 
) Glad you got it sorted mate.
Happy to be on Defiant.
Global name @mereman
Member of P.E.R.C. Representing Defiant
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Las night I tried several times to purchase a Server Transfer for a toon, called Robo Defcon (lvl 8 MM), from Defiant to Union. Even the message the transaction has been completed, the toon didn't move from Defiant at all. Now I log again, there's a message saying that the online store is unavailable atm, and I was wondering:
1st: Was the transaction completed ever?
2nd: If so, as I tried it several times, I hope that I'm being charged just once!
3rd: In case I'm charged more than once, shall I get any refund or something like that?
Proud Coleader of: Fuerza Letal (H), Liga de las Sombras (V), Legion del Fenix (H), Infernal Justice (H), and a happy member of GammaForce (H) and D.O.A. (V).
My alts: http://cit.cohtitan.com/profile/13494