CoH freezes my PC

Wiggum · 03-08-2009 09:14 PM

I'm having a strange problem with CoH that's only reared it's head in the past few days. I click on my CoH icon and he updater comes up as normal, I click 'next' and then 'I agree' on the EULA bit, as normal, but then before I get the 'loading' graphic everything freezes. It just locks up and I have to turn my PC on and off again before I can do anything else.
I've uninstalled the game and then redownloaded and installed the client but did nothing, and my last virus scan turned up nothing (I'm running another now just in case). Anyone had this problem before or know how to fix it?
I'm running XP and the game has never before had problems on this PC.

"Maybe in the end, what makes heroes into heroes...is that we're just too stupid to quit."

Demonic_ · 03-08-2009 09:50 PM

Check to see if your AVirus/Firewall software has updated around the start of the problem, sounds a bit like a lockdown on coh from that

Wiggum · 03-09-2009 08:08 AM

I have McAfee which updates itself pretty regularly. I've looked through it but there doesn't seem to be anything that would stop CoH. Also my firewall is set to allow it so unless I'm missing something it's not that.

"Maybe in the end, what makes heroes into heroes...is that we're just too stupid to quit."

Night_Hornet · 03-09-2009 10:39 AM

Other causes could be your video drivers, directx or perhaps a trojan trying to re-direct DNS. Basic but worth checking.

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OV_ohms · 03-09-2009 12:16 PM

IF you haven't raised a support ticket for this yet than that may be worth doing too.

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Shadowe · 03-09-2009 01:55 PM

McAfee is what my wife runs on her machine, and it needs to reverify CoX on the "Allowed" list every single time CoX updates, and sometimes after McAfee has updated. Worth taking a dig through the permissions and checking that both the updater and the CoH .exe files are allowed (though it sounds like the updater is). Update all your drivers, get the latest version of DirectX, and get McAfee to run a full scan on your system while it's disconnected from the internet. If none of that works, support ticket is your friend, but you might want to download PingPlotter and check that you can reach the EU servers (GR posted the IP address for the server node a while ago when there were lots of problems after I12).

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AstroBear · 03-10-2009 03:29 PM

I have the same problem - Again it only started recently.
But I have found if I leave it for a few minutes it sorts itself out.
I am running Kasperski and have "cleared" CoX for all processes.

I am also experiencing slow loading times in and out of missions and zones (circa 1-2 minutes) and the lag at auction house is insane.
I know that I am not alone with the latter problem as a quick ask on Sal's Badgehunters brought a deluge of "Hell yeah! I'm getting lag at Wentworths.

Dunno if these are connected...
It;s not anti virus

Wiggum · 03-10-2009 07:10 PM

Thanks for the advice. I've checked my firewall permissions and they're all good, gonna try updating my DirectX deally next, though the whole thing's caused a new problem. Everytime I turn on my PC it runs a dskchk (think that's what it's called) It gets to 14% and then freezes. I have to skip the check just to get on.

"Maybe in the end, what makes heroes into heroes...is that we're just too stupid to quit."

TheMESS · 03-11-2009 07:59 AM

check disk normally only runs if you've either requested it to run on next start of if the PC was improperly shut down (crashed,froze etc etc) it will most likely continue to try and run until whatever's causing the problem is fixed.

Best bet would be to allow it to run and when it looks as if its frozen leave it I've seen check disk sit on the same file for a good 10 - 15 mins before moving on especially if its trying to fix the file.

Another option would be to run check disk from a XP installation CD 2 do this insert your XP CD and then reboot the machine it should ask if you want to boot from CD say Yes.

you'll be presented with a few options you want the one that's something like press "R" to run repair console you should get something that looks like dos appear asking which installation of windows you wish to log onto normally you'll only have the 1 so type 1 and enter. It will now ask you for the administrator password if you have one type it in if not just hit enter.

you should now have the C prompt will look something like

C:\windows\

from here you run check disk by typing

chkdsk /p /r

and hitting return and that should be it it will now troll its way through your PC fixing files and stuff with any luck it fix any problems that having to forcibly restart the PC has caused it mite even fix your CoH problem as well but i wouldn't hold my breath as its more likely something else.

the check will take a wee bit of time (should be no more than a houri imagine) just let it run and at the end it should show a list of anything is fixed once its done remove the XP disk and restart the PC.

Gaia · 03-11-2009 11:12 AM

If you're finding chkdsk or better scandisk are taking forever to run it may also be indicative of either a corrupt Windows installation or indeed a failing hard disk.
Try to get scan disc to complete a full surface scan - you may want to let that run overnight and take note of the number of bad sectors it shows. If that starts rising on later scans you should seriously look at replacing the hard disc before it fails completely.
More likely is that some file that Windows requires is corrupted - scandisk *May* be able to repair it but if it continually restarts when it gets to the same file then it probably can't and you will need to recreate/reinstall that file.

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Wiggum · 03-11-2009 08:05 PM

Thanks for all the advice guys. Followed TheMess' instructions and that sorted the chkdsk thing, still trying to sort out CoH and a few other things.

"Maybe in the end, what makes heroes into heroes...is that we're just too stupid to quit."