I believe that it uses your PlayNC Master account login and password.
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise 
; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.*
It uses a different password from the one on your main NC master account i think.. I'm always forgetting mine, so if you put in your email address and click the 'forgot password' button it should let you know what it is 
Help Dirk Knightly the freelance detective solve a case in Arc ID:368097
Thanks Shadowe, that was the first thing I tried. Doesn't use those unfortunately. Would have been so easy and made so much sense if it had...
Thanks for that tip Kallandra. I made the mistake of assuming that a userid was a userid known to NCSoft, not an email address. How foolish of me. It sent me a random string of numbers, evidently they set up an account on my behalf using my email address as a userid!
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Well, I finally got in to the thing and there's my petition all nicely listed with all the information they have asked me for in the email. Seems the GM only read the subject line then fired off an email. I don't mind giving as much information as I can but if I'd known the petition text wouldn't be read I wouldn't have bothered to type it all out.
Depending on *what* the petition was about, the standard reply can either be *very* annoying or *very helpfull*
For me, they are generally *very* annoying, but that is because I have always done (almost) everything on the list that they send out. This though is part of their "Standard procedure". But there have been cases of when even the "automated" reply has reminded me to do something that i had just forgotten.
Its only when you have replied to that initial email (which as far as i can tell is *always* automatically generated) that you start getting proper replies from people.
Having spent a lot of time playing Tabula Rasa, i got to know the support side of the game pretty damn well (/bug and also /petition on regular basis for about 1 month) especially when tech issues arose up.
Also (especially with a /petition concerning another player's action) forcing the user to "reply" to an issue (with the same information *or* correction/update of an exisiting issue) is actually handy, as it prevents the time being taken up by a player with spurious claims against other players.
It is actually quite impressive how many players *dont* actually recheck their email (or they actually have emails from NCsoft forwarded to /dev/null) and then complain when they dont recieve an email.
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Well, I finally got in to the thing and there's my petition all nicely listed with all the information they have asked me for in the email. Seems the GM only read the subject line then fired off an email. I don't mind giving as much information as I can but if I'd known the petition text wouldn't be read I wouldn't have bothered to type it all out.
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I know its annoying when that happens, but if i have already put the pertinant information in a previous section, i just C+P into the "update status" section.
Takes 2 seconds, but still handy (and also good for you, just incase later on you forget some information, its already there for you to use and abuse)
Anybody have a clue how the NC support site works? I raised a petition a while ago and received an email asking me for more information. There's a no-reply address on the email but the link on it takes me to the support site where it says my userid is invalid while trying to create a new one results in it saying my email address is already in use. What userid do they use on that site? I've never been there before so haven't set an account up myself but can't see anyone else using my email address! This is not exactly user friendly.