Base gone (again)

Just wanted to tell you the tragic story (again).
Our base is called "New Heroes Union" -Union Server

Some may remember the trouble we had last year with our base going poof, due to lots of decorative items. We did find a limit.
It was resolved.
Issue 13 comes and our Architect starts a remake (the old limit was broken successfully and everything looked GREAT).
Then...
A friday of maintenence comes. And our woes thus start...
Our Architect was in edit mode when the server went down for maintenence. She went immidiatly and unconventionally straight to Desktop... and had a sneaking suspicion that something was wrong.
Then maintenence is over and we log back in. Base is gone.
All prestige, except that which has not been used... is gone.
(The good thing is that we still have to pay upkeep for the base, so we hope it is still there.)
Its been two weeks now... and little progress.

Also a new problem occurred.
We do have several coaltions to people, but... it seems these bases and coaltions do not exists. Cause when we try to break coaltions we get the message "The coaltion do not exists" and when we try to make one we have Full coalition list...



We wave our flags and hope that the GM's can find the problem and restore our base. Please wave with us?

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Lady Arete on Unionhandbook
My Excel Badge tool

*wave* no sg should be without their base! D:

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While I'm pretty certain we're not meant to be using the forum to draw attention to things that have already been raised, I have to agree.

A while ago I lost my base (crashed out to desktop while inside it, and when I got back into the game it was gone), and I know how painful it is to lose them like this. It is something that they can fix, but I don't think it's particularly easy. The only thing I can suggest is patience... and perhaps emailing GR (ghostraptor AT ncsoft DOT com) and asking him, nicely, to chase support.

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The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise. ; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise ; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.*

Oh I have Shadowe. (Love Ghostraptor)
Just wanted people to know that we have problems. When our base vanished 4-5 times last year, we did get a little routined in getting reply and the base back... Now its 2 weeks and we have gotten problem upon problem and some people seem to have forgotten the routine... so we force the issue. (I know... Im evil... But seriously GM's we DONT Bite )
Gogo Ghostraptor (is it a bird.. is it a plane.. Not its Ghostraptor on the case).

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Lady Arete on Unionhandbook
My Excel Badge tool

Made a little error in the timing. (sorry)
It seems we are nearing the Third week where we have been baseless.
Since we are a roleplaying SG, the base is quite important. (Also for base teleporters ofc). It is our home...

When we had the problems last year it took less then a week to get the base back... three weeks? Did we bust the loader that bad?
Please GM's we want to help you, helping us. Do take contact.

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Lady Arete on Unionhandbook
My Excel Badge tool

awww sorry to hear about that, i remember i thought ours dissapeared once but all it was was a little lag in the laoding so for a second i was standing in an empty grid but 3 weeks is horrible especially for you guys


btw roughly how many deco items do you have (i want to make sure i dont approach that limit)

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Well this was what happened (as I do not believe that we hit the barrier):
Three weeks ago just before the daily maintenence our Architect @Lucy Shine was in base edit mode. She did not see the messages and when the server went down (forced shutdown), she was ejected straigth to the windows desktop. This was unusual and she did dread that something was wrong.
When the server came back up again, her fears came true. We where now stuck with just the entrance. All the prestige, the entire base was gone. (Even prestige when you enter the supergroup registrar to see the list... that was gone).

Now to your question Forseti. The old base came close to 6000 items. The main building block used was the shelf.
Now in test we exceeded that amount by atleast 8800, no problem.
Our new building block was the counter/desk. There was no lagspikes, no sign that the loader had problems of loading the base, even when we where inside the base. When it was loaded (and no person was inside) there was the same loadtime as everything else.
Thus we conclude that the amount of baseitems are not the issue. The issue was that our architect was inside the base editor when the server went down for maintenence.
From later communication a GM did say that the base was there, however that said GM did forget that he or she was in GM mode. Had he or she entered it through the game, he or she would have seen our problem, and realized that there IS a problem.
What they need to to is just to reestablish the path... just as they did the prior times when they gave us back the base again.
Now I do understand that finding out just how this happened is important, but if the base still is there, please give it back...

Oh... so far if i remember right we came to 14000 items. The base had no problems loading this amount several days before, thus it can't be the the amount of items.
When we get it back, I should post a few images so you can see what Lucy did make

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Lady Arete on Unionhandbook
My Excel Badge tool

Having looked around what was complete of the NHU base before poofage, I do still reccomend that Lucy gets a special title for her work on it. I hope that we DO get the base back, and if not, she doubly deserves a badge for having to do it all again...>.>
But seriously, the thing was Epic. With the fully justified capital, and im hard to impress.

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hmm another fact update. Seems a sg on Vigilance had the problem too.. they had 13500 items.
Also Lucy gave me the proper number.. before the crash we had 15000 items, when the crash through being in base-edit mode and server going down... she had added 16000.

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Lady Arete on Unionhandbook
My Excel Badge tool

I believe the base should have been restored last night.

For everyone who might be considering building a large base with a lot of items in it:

The larger the base, and the more items it has in it, the more likely it becomes that something will go wrong and result in errors with your base. We highly recommend that those with bases with large collections of items such as they ones mentioned above scale back their ambitions slightly.

The ability of the engine to support complex bases utilising so many items is not infinite. The more you push the limits the more likely it is that something will go wrong.

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Perhaps a list of practical limits should be posted up?

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@FloatingFatMan

Do not go gentle into that good night.
Rage, rage against the dying of the light.

Thanks GhostRaptor.
However as I said, 15000 items was loaded no sweat. However when that maintenence came and Lucy was in edit mode we had crossed 16000.

Current project on test with Hana, Lucy and me is...
Using testbases creating as much items in one and find that limit!
Both to find what works through stability and when will it crash
Thus using the test base(s) as the limit of what we will use on live.

(And glad that you wrote the "The ability of the engine to support complex bases utilising so many items is not infinite"... finally. After we found out that the amount of decorative items you can have in a base is NOT infinite *cheeky grin*

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Lady Arete on Unionhandbook
My Excel Badge tool

We Got the base back again. Thank you GM's In particular GM_Romain and GM_Roland (on US).

Now to crashtest bases on Test and be certain of minimums etc... and will go through the base and start posting a few images that i promised

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Lady Arete on Unionhandbook
My Excel Badge tool