What annoys me is the being asked for information when the information is there in what they sent me. Time and date? Duh..try looking at the time I petitioned. Character name? Duh..try looking at the character I sent the message on. Server? Yes thats a couple of lines down from the character name.
Info is there. Its not likely I'd be petitioning from another character.
One may think its all automated or some people just think "pass message 101 on and maybe someone else will get the job of sorting it out.."
Ideally in the in game petition thing you'd be able to write everything down but they give you such a small box to write in.
He will honor his words; he will definitely carry out his actions. What he promises he will fulfill. He does not care about his bodily self, putting his life and death aside to come forward for another's troubled besiegement. He does not boast about his ability, or shamelessly extol his own virtues. - Sima Qian.
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Time and date? Duh..try looking at the time I petitioned.
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Not always the same time that the problem occurred. Needs to be confirmed.
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Character name? Duh..try looking at the character I sent the message on.
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See above.
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Server? Yes thats a couple of lines down from the character name.
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See above.
You might be surprised, but yes it does happen from time to time that petitions come in where the pre-filled info is not accurate. Hence, the check.
As a recent example, when some players were unable to log in with some characters due to the Aura bug there was a good chance that all three pieces of auto-generated info you mention would be wrong.
Oh, seems my petition has been upgraded to a Senior Customer Representative, seems that a missing piece of salvage that is a MUST to complete a story arc (stupidly idiotic story arc) and hence join a TF which I don't have due to a bug needs some higher permissions to be sorted out, so much for fast solutions 
Hope a Senior Customer Representative has enough auhtority to sort this out, if this has to be escalated step to step until it reaches Matt Miller will probably take a bit long.
How about try using the autocomplete info to sort problem if that fails possibly cos of incorrect info reenquire about said info.
Hey, if you want to hear a funny (in a bad way, not a good one)...
The 24 hour chat ban bug that seems to strike if the Auction House has to send you too many "The Consignment House is Busy, please try again later" messages struck me last week. It hit me at 20.45 on Day 1 (Saturday). Within 5 minutes of petitioning it, I had a response from support stating that it had been escalated to a Senior Customer Representative. I was hopful. Bad move.
The chat ban ended at 20.45 on Sunday.
17+ HOURS LATER... (Around 16.00 on Monday) I got an email from Customer Support informing me that they had investigated the issue, and that the issue I was having should now have been resolved. Congratulations, Customer Support. A Chat ban should have been resolved 17 hours after the ban ended. Yep, that's some genius thinking, there. As I mentioned in the updates I made to the ticket, I do not consider waiting out the 24 hour ban to be an effective resolution to this matter.
Still not happy.
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise 
; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.* Ooooh I had that same reply this morning... but it was fixed, pity the ITF was arranged for yesterday and not for today. I wonder if I could have escalated to a Senior Customer Representative for him to arrange a run with same players today...
No, the most annoying part of the Midnight Arc is crafting the wand, when you have auto completed your missions, whilst being duo'd by a higher lvl character. They receive the salvage, you don't. You can still get into the club, get the badges etc... but you have to send a petition to get your lost craft mission removed...... bah!!!
Main 50 & Badger Nine Claws Claws/Regen/Body
Other 50's Ph10x Brute Unjust Law Tanker Samantha Urai Scrapper Codename 1250 Scrapper
Cepheus Defender Nilus Scrapper Electro Field Blaster S.PONGE Tanker
I know it doesn't help now, however the bug with the Lost Cure is on the list to be fixed.
The chat ban issue is separate - if you wish to discuss that one further, please do so in a thread devoted to that topic.
/rant mode on
OK, it is annoying enough we have to endure same stoopid story arc over and over again to a zone that has no content besides a TF (that will be brilliant when they fix the stoopid lag on 3rd mish) that now I find the arc is bugged and Lady Jane (who was supposed to act more intelligently as per last patch, sooo, gratz Lady Jane, now you'e officially Fusionette) mission does NOT always give you a piece of salvage required to complete the arc. I have found out that this is not uncommon and your choices are, either autocomplete mish (tough luck, I have to wait for 3 days) or send a petition (w00t!) which hopefully some day will be solved by a GM if they ever hire one.
After 3 hours since I petitioned this, I guess will have to wait 3 days to autocomplete the damn thing.
I WANT MORE ZONES WITH NO CONTENT BESIDES A TF THAT NEED AN IDIOTIC BUGGED STORY ARC TO GET IN!!!! YA HEAR ME POSITRON???!!!
/rant mode off
Sorry, needed to steam this off