Quick tech question
By
Crime_of_Fashion,
Posted on: 2009-07-19 05:22 in ALL ACCESS Gameplay Technical Issues Bugs
No, the issue is with one of the points along the path FROM your ISP to where you're tracing. Something between you and where you want to connect is down.
I had a similar problem a couple months ago, my connection was slow and I lost packets all over the place, web pages constantly timed out and I couldn't stay connected to on line games.
I needed some ammo to take with me on my upcoming CS calls. What I did was ping my ISP www.verizon.net and saw that I lost 25% of the packets sent. This was fantastic ammo, "I have a really slow connection, I drop packets and web pages time out. I can't even ping verizon.net with out losing packets."
I called CS and told them that and we do the CS dance. We finish the dance and the CS rep determines its not my computer so I get escalated.
We repeat the dance with the new CS rep, which by the way does go much faster since this person DOES have the records of the previous CS rep, and they send out a tech to check my land line from the pole to the computer (not just the line to the house). The tech rewires and pronounces the line better than perfect. Still lots of lost packets though.
Call CS again and talk to the second CS rep (whose contact info she had given me) and we reconfirmed that I had the same problem and I get escalated once again.
Two days later I get a call from a Senior Network Engineer apologizing for the problems I've been having and telling me they finally tracked down the problem to a bad server in their network. And BTW, he told me that I was the ONLY person out of thousands affected who actually complained and thanked me for sticking it out with CS and getting it to his attention.
Once I finally got to this level it still took 2 weeks for them to replace servers and iron out their network issues, so all in all it took just over a month to get my ISP fixed.
What does this have to do with you? Just keep plugging away at CS, do their dance and eventually you will get to someone who will fix your problem. Think about the ammo you're bringing with you to these calls. Try to be clear and calm when talking to the CS reps and follow their scripts till they've exhausted their responses, that will get you escalated to a new CS rep (just think of it as opening new contacts via paper missions red side 
).
You might want to tell us a little bit more about your problem. The proper presentation of your issues can speed things up with CS.
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A lot of it depends on what that third hop is. For example, if I tracert from my computer to any address, the first hop is my router, the second hop is the private network address that my ISP is handing out to me, the third hop is the public address of the Cisco router that is configured to hand out those private IP's and the fourth and subsequent hops times out because my ISP has gotten really lame and blocks tracert packets.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
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If you do a tracert.exe and the third hop is all
* * * *
Ping plotter is alos showing 100% packet loss at the 3rd hop.
Is that a pretty good indicator your connection issue is with my ISP?
If so, what should I tell them?
Cheers
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