Halp! (account-related)


Doctor_Xaxan

 

Posted

Is there a process for retrieving the password for an account if the person no longer has access to the e-mail they signed up with?


 

Posted

I believe the only way is to contact support.
NCSoft resources


�Many things worth doing in the world had been declared impossible before they were done.�

 

Posted

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Is there a process for retrieving the password for an account if the person no longer has access to the e-mail they signed up with?

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You probably need the CD key code from your original activation and the credit card you opened your PlayNC master account with. NC customer support will probably ask you for them for verification.


 

Posted

Yeah in general be prepared to show proof that it's YOURS.


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Repurposed

 

Posted

[ QUOTE ]
[ QUOTE ]
Is there a process for retrieving the password for an account if the person no longer has access to the e-mail they signed up with?

[/ QUOTE ]
You probably need the CD key code from your original activation and the credit card you opened your PlayNC master account with. NC customer support will probably ask you for them for verification.

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Specifically the last four digits of (I believe) card used for the first subscription payment - which is not necessarily the one you used to open/verify your account.

Unfortunately, if you used a time card for the first sub payment, they do want the entire number from that.


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