Can't get into game, odd problem, plz help!
By
Eislor,
Posted on: 2009-07-18 06:45 in ALL ACCESS Gameplay Technical Issues Bugs
Sounds like you have some bad video drivers. Could you give us a CoH Helper output, please? (See the 'common solutions' sticky thread for instructions on how to get that. Or just follow the link in my sig.)
Of course here ya go. Also, it's funny you mentioned the drivers because recently I had a different problem and put up a CoH helper in these forums and I was told to update my video drivers, which actually did fix the problem, but since then Ive been getting alot of ATI VPU recovery error messages that i never did before. Anyways not sure if that relevant anyways, but here's my readout.
---System information gathered by CoH Helper version 0.1.1.7---
DxDiag gathered at July 18, 2009 09:57 (-04:00)
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
System Manufacturer: GBT___
System Model: AWRDACPI
BIOS: Award Modular BIOS v6.00PG
Central Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 1024MB
.Net Memory Report: 576MB out of 1023MB available
Page File: 2057MB (403MB currently in use)
C Drive: (HDS728080PLA380) 28306MB out of 78520MB (36%) free
D Drive: (LITE-ON DVDRW SOHW-1673S) zero-size drive
E Drive: (PV0264Z SFF523Q SCSI CdRom Device) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Dell M991
Monitor's Max Resolution: 1600,1200
Video Device Name: Radeon X1300/X1550 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x7142)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 4/28/2009 12:40:59 AM
Driver Language: English
Sound Device Description: Sound Blaster Live! 24-bit
Driver File: P17.sys
Driver Version: 5.12.0001.0314
Driver Date: 6/4/2004 4:27:46 AM
WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: 8I915ME
Motherboard Version:
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20051004000000.000000+000
Registry Information for Current User
Resolution: 1280x1024
3D Resolution: 1280x1024 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No
Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (0)
Anisotropic Filtering: None
Texture LOD Bias: Medium
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Lowest
World Texture Level: Low
Character Texture Level: Low
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.300
Shadows Enabled: No
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.703
Music Sound Volume: 0.703
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 116959 bytes/second
Current Game Version: 19.20090702.5T2
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
Also, Ive now tested out the other games on my PC (currently running World of Warcraft and Age of Empires 3) and none of them are encountering this problem, which means it's CoH only that is well off-center.
I'm getting this same problem, except mine is off in the upper left. The bottom right of my screen is still cut off by black space, though.
Safe mode works, and changing my resolution changes how much of the login screen I can and can't see.
---System information gathered by CoH Helper version 0.1.1.7---
DxDiag gathered at July 19, 2009 00:13 (-04:00)
Operating System: Windows Vista Business (6.0, Build 6000) (6000.vista_gdr.090302-1506)
System Manufacturer: BIOSTAR Group
System Model: TA790GX 128M
BIOS: Default System BIOS
Central Processor: AMD Phenom(tm) 9850 Quad-Core Processor (4 CPUs), ~2.5GHz
Memory: 3070MB
.Net Memory Report: 1977MB out of 3070MB available
Page File: 5148MB (1174MB currently in use)
C Drive: (WDC WD5000AAKS-00A7B0 ATA Device) 92711MB out of 476929MB (19%) free
D Drive: (ATAPI iHDS118 4 ATA Device) zero-size drive
E Drive: (DYHQ 927GHABG SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6000.16386 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9500 GT
Manufacturer / Chip: NVIDIA / GeForce 9500 GT
Video Memory: 1779 MB
Driver Version: 7.15.0011.7779
Driver Date: 7/26/2008 12:48:00 AM
Driver Language: English
Sound Device Description: Speakers (4- C-Media USB Headphone Set )
Driver File: USBAUDIO.sys
Driver Version: 6.00.6000.16386
Driver Date: 11/2/2006 4:55:04 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5772
Driver Date: 1/6/2009 8:07:10 PM
WMI Information
Motherboard Manufacturer: BIOSTAR Group
Motherboard Model: (empty)
Motherboard Product: TA790GX 128M
Motherboard Version:
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: 111108 - 20081111
BIOS Release: 20081111000000.000000+000
Registry Information for Current User
Resolution: 1280x1024
3D Resolution: 1280x1024 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No
Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Lowest
World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.500
Shadows Enabled: No
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 336984 bytes/second
Current Game Version: 19.20090702.5T2
Installation Directory: C:\Games\City of Heroes
Mod files in the Data directory
No modifications found
Upgrade Vista to SP2.
Upgrade your video drivers here.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Upgraded my video drivers while you were replying. Problem seems fixed.
Well I did the same while waiting for a response. Uninstalled whichever drivers I had on there (I think they were already the most recent quite frankly) and reinstalled them. Didn't do anything. I have tried messing around with my screen resolution via the desktop properties and can get my "Enter Paragon" button back and at least get in, but there's still weird colored bars on the sides and the ratio is just off. Last night I got it to kick back into its rightful place with the same method just mentioned, but then this morning it's back to the same problem, except this time messing with the resolution isn't correcting it. Any further insights since I think the responses were aimed @Logan rather than my original posts?
Use TweakCoH to change your resolution and placement of the window that CoH runs in.
"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me
Pediatric brain tumors are the #1 cause of cancer related deaths in children.
I had heard of this program before and forgot about it thanks for reminding me. I am trying to use it now, but I'm unsure of how to do what you mentioned. I see a box called "Windowed screen position" but then I have to play in a windowed style which I'm not crazy about. When I switch it back to fullscreen it's back off center again. Is there a function of the program I'm missing by chance?
Logan_Hawke, for pity's sake, get Service Pack 2 ASAP. Not having it means you have some serious security holes in your system.
Nerdstrom, you've got your in-game resolution set to 1280x1024. Is that your normal desktop resolution? I'm guessing not. You should try setting the game to your desktop resolution. Don't worry about screen position, it's ignored when you play full screen.
Randomly today after I click through the User Agreement and the game goes to the load screen, for some reason my screen is off center. Allow me to explain better. The CoH window, only, is off center, almost as if it were movable like an internet browser window, and I moved it down and to the right. Behind it I can see my desktop and everything seems to be working fine behind it, but I can't get into the game!! I can log in and go to character selection screen but the button to enter is out of view below my bottom task bar. I have no idea whats causing this, any enlightenment would be great because as of now I cant play! thank you.