Not Even Loading
By
Father Xmas,
Posted on: 2009-06-30 20:55 in ALL ACCESS Gameplay Technical Issues Bugs
You have not reached the psychic tech helpline. We are going to need a bit of info before we can go on. Also this is player helping player, actual support is found at support@coh.com.
Mac or PC?
I assume the Mission Architect box edition or did you find a cheap earlier copy?
So you get into the game, make a character, start to play and then it locks up or aren't you even getting that far? Please describe exactly when the game is locking up.
Take a gander at this thread, at least all of Zloth's posts linked in the first one, around 10 or 11.
If you are on a PC, a CoHHelper and HiJack This report would be appreciated.
Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components
Tempus unum hominem manet
Right. Sorry about the lack of information.
I bought the architect edition. I have a Windows Vista 64 bit OS.
I'll run City of Heroes. The files (updates?) will be verified and I'll have to hit "I agree." Once I click "I Agree," a loading screen will appear with the heroes on it and I will not get past that and I end up having to end the program.
Ok, so since you haven't provided the requested CoH Helper or HijackThis logs, it's time for rampant speculation.
Make sure you've updated to SP2.
If you have an nVidia card, don't use the 186.xx drivers, use the 185.xx drivers instead.
If you have an ATI card read the first post in BillZBubba's ATI Issues and Settings Recomendations thread stickied in this forum. Set your settings to what Bill recommends in the first post.
Before clicking I Agree, put a tick in the Safe Mode box. If it will load in Safe Mode, that will be useful information for those in this sections of the forum to have.
But the best thing you can do would be to post the logs from CoH Helper and HijackThis that Father asked for.
Then we don't have to try to play Psychic Detective.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I'm completely inexperienced with this. I can't get the CoH helper to work, and I got the HiJavk this program, but I don't know what the report is. The Log File saved after scanning?
Edit: CoH Helper Report ---System information gathered by CoH Helper version 0.1.1.7---
DxDiag gathered at July 1, 2009 00:16 (-05:00)
Operating System: Windows Vista Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.090302-1506)
System Manufacturer: Dell Inc
System Model: XPS 630i
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz (4 CPUs), ~3.0GHz
Memory: 8188MB
.Net Memory Report: 6592MB out of 8188MB available
Page File: 14754MB (1673MB currently in use)
C Drive: (ST375052 8AS SCSI Disk Device) 587691MB out of 699979MB (83%) free
D Drive: (ST375052 8AS SCSI Disk Device) 6820MB out of 15359MB (44%) free
E Drive: (TSSTcorp DVD-ROM TS-H353B SCSI CdRom Device) zero-size drive
F Drive: (HL-DT-ST DVD+-RW GH30N SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x9442)
Video Memory: 3571 MB
Driver Version: 7.15.0010.0134
Driver Date: 9/10/2008 4:03:24 AM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5667
Driver Date: 8/18/2008 3:05:28 AM
Sound Device Description: Realtek HDMI Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5667
Driver Date: 8/18/2008 3:05:28 AM
Sound Device Description: Digital Output Device (HDMI) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.5840.16387
Driver Date: 11/2/2006 12:28:10 AM
Sound Device Description: Digital Output Device (HDMI) (2- High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.5840.16387
Driver Date: 11/2/2006 12:28:10 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5667
Driver Date: 8/18/2008 3:05:28 AM
WMI Information
Motherboard Manufacturer: Dell Inc
Motherboard Model: (empty)
Motherboard Product: 0C113J
Motherboard Version: A00
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: DELL - 42302e31
BIOS Release: 20090505000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (with world bumpmaps)
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 160918 bytes/second
Current Game Version: 19.20090619.2T
Installation Directory: C:\Program Files (x86)\City of Heroes
Mod files in the Data directory
No modifications found
Install Service Pack 2.
In your ingame video settings do the following:
Turn off Vertical Sync. Turn off Anisotropic Filtering. Turn off Water Effects. Turn off Bloom. Turn off Depth of Field. Basically, open BillZBubba's thread named ATI Issues and Settings Recommendations that is stickied in this forum and follow his settings recommendations for in the game and in the CCC. Also, Bill gives the correct procedure for properly updating your ATI drivers.
Update your video card drivers. Update your audio drivers.
Yes, the logfile from HijackThis that it saves after scanning is what we are asking for. Just open the logfile, hit Ctrl-A to select everything, hit Ctrl-C to copy, come to forums and start a Reply then hit Ctlr-V in the text box to paste it here.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I'm going with the odds on favorite and most common cause. A reskinning program like Windowblinds. This is a program that gives your interface a custom feel to it. It's by Stardock so it will usually be found in a subfolder of stardock on your programs list. Tell it not to reskin any program in the city of heroes directory.
Second most common cause of this problem. A graphics tablet installed. Only solution for that one is to not only remove the tablet but uninstall it and remove its drivers.
Edit: And yes, the logfile is what we are looking for from hijackthis.
Don't count your weasels before they pop dink!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:11:43 AM, on 7/1/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18248)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\Dell Remote Access\ezi_ra.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Java\jre6\bin\jucheck.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USCON/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: Dell Remote Access.lnk = ?
O4 - Global Startup: KillerTray.lnk = ?
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O13 - Gopher Prefix:
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files (x86)\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Killer Port Manager - Unknown owner - C:\Program Files\Bigfoot Networks\Killer Driver\PortManager.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks - C:\Windows\sminst\sftservice.EXE
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7900 bytes
And I googled service pack 2. Couldn't find anywhere to download it. Could someone provide a link?
Also, I can't get to the ingame settings.
[ QUOTE ]
I'm going with the odds on favorite and most common cause. A reskinning program like Windowblinds. This is a program that gives your interface a custom feel to it. It's by Stardock so it will usually be found in a subfolder of stardock on your programs list. Tell it not to reskin any program in the city of heroes directory.
[/ QUOTE ]
Yup, looks like a version of Stardock for Dell is installed:
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
Edit: upon a closer look it may not be a skinning program but worth seeing if it has an option to disable it to see if it might be a cause.
--------------
"Chew Electric Death, Snarling Cur!"
Well, I turned off and uninstalled the dock, and I still have the same problem.
Gol to the Start button, go to All Programs, go to Windows Update. Have it check for updates. Service Pack 2 should be in the list of what it finds.
EDIT: Did you adjust your video settings per my previous post and BillZBubba's ATI Issues and Settings Recommendations thread?
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I cannot access my ingame video settings, because I can't get that far.
Edit: All updates available have been installed. It still doesn't work.
Okay, download TweakCoH and adjust the settings before you go into the game.
I'd also recommend setting it to run in Windowed mode instead of Fullscreen. At least while you are troubleshooting.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Wow! It worked! Thanks so much to all that helped. Sorry about my extreme lack of experience. I think the fullscreen was the only problem.
Edit: Well, I have a new issue now. I'm making a new thread.
I just got my brand new gaming computer, set it up, went out and bought City of Heroes, and installed all of the updates only to find that whenever I try to play the game it stops responding, forcing me to ctrl alt delete. This happens consistently. What is going on?