JackDnat

Citizen
  • Posts

    9
  • Joined

  1. I did what I was told to attempt to get service pack 2. I turned off Dell Dock and I've tried running it as an admin.

    As for updating my video drivers, do you mean editing the settings or getting a new video driver?
  2. I finally got City of Heroes working, made a character, and found that it crashes within five minutes of actual play. The "Send Error Report" will pop up, and I'll have to close it.

    I'm running Windows Vista 64 bit. I have the Architect Edition.

    CoH Helper Report:

    ---System information gathered by CoH Helper version 0.1.1.7---

    DxDiag gathered at July 1, 2009 21:55 (-05:00)
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.090302-1506)
    System Manufacturer: Dell Inc
    System Model: XPS 630i
    BIOS: Phoenix - AwardBIOS v6.00PG
    Central Processor: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz (4 CPUs), ~3.0GHz
    Memory: 8188MB
    .Net Memory Report: 6722MB out of 8188MB available
    Page File: 14920MB (1645MB currently in use)
    C Drive: (ST375052 8AS SCSI Disk Device) 544772MB out of 699979MB (77%) free
    D Drive: (ST375052 8AS SCSI Disk Device) 6820MB out of 15359MB (44%) free
    E Drive: (TSSTcorp DVD-ROM TS-H353B SCSI CdRom Device) zero-size drive
    F Drive: (HL-DT-ST DVD+-RW GH30N SCSI CdRom Device) zero-size drive
    Windows directory location: C:\Windows
    DirectX: DirectX 10
    DirectX Diag version: 6.00.6001.18000 (64-bit version)

    Display Notes: No problems found.
    Sound Notes: No problems found.

    No problems found.

    No problems found.

    No problems found.

    No problems found.
    Input Notes: No problems found.

    Monitor: Generic PnP Monitor
    Monitor's Max Resolution: (blank)
    Video Device Name: ATI Radeon HD 4800 Series
    Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x9442)
    Video Memory: 3571 MB
    Driver Version: 7.15.0010.0134
    Driver Date: 9/10/2008 4:03:24 AM
    Driver Language: English

    Sound Device Description: Speakers (Realtek High Definition Audio)
    Driver File: RTKVHD64.sys
    Driver Version: 6.00.0001.5667
    Driver Date: 8/18/2008 3:05:28 AM

    Sound Device Description: Realtek HDMI Output (Realtek High Definition Audio)
    Driver File: RTKVHD64.sys
    Driver Version: 6.00.0001.5667
    Driver Date: 8/18/2008 3:05:28 AM

    Sound Device Description: Digital Output Device (HDMI) (High Definition Audio Device)
    Driver File: HdAudio.sys
    Driver Version: 6.00.5840.16387
    Driver Date: 11/2/2006 12:28:10 AM

    Sound Device Description: Digital Output Device (HDMI) (2- High Definition Audio Device)
    Driver File: HdAudio.sys
    Driver Version: 6.00.5840.16387
    Driver Date: 11/2/2006 12:28:10 AM

    Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
    Driver File: RTKVHD64.sys
    Driver Version: 6.00.0001.5667
    Driver Date: 8/18/2008 3:05:28 AM


    WMI Information
    Motherboard Manufacturer: Dell Inc
    Motherboard Model: (empty)
    Motherboard Product: 0C113J
    Motherboard Version: A00
    BIOS Manufacturer: Dell Inc.
    BIOS Name: Phoenix - AwardBIOS v6.00PG
    BIOS Version: DELL - 42302e31
    BIOS Release: 20090505000000.000000+000

    Registry Information for Current User
    Resolution: 1006x730
    3D Resolution: 1006x730 (Not using renderscale)
    Full Screen: No
    Maximized: No
    Screen Position: 1, 1
    Refresh Rate: 60Hz
    Vertical Sync Enabled: No

    Physics Quality: Medium
    Maximum Particles: 25050
    Max Particle Fill? 10.000
    Physics Card Enabled: No

    Anti-aliasing: None
    Anisotropic Filtering: None
    Texture LOD Bias: Smooth
    Water Effects: Low Quality
    Bloom: 1.000 (turned off)
    Depth of Field Enabled: No
    Desaturation Effects (Sepia) Enabled: Yes
    Shader Detail: High

    World Texture Level: Very High
    Character Texture Level: Very High
    World Detail Level (Vis_Scale): 1.000
    Entity Detail Level: 2.000
    Shadows Enabled: Yes
    Gamma Correction: 1.000
    Geometry Buffers (VBOs) Enabled: Yes
    Suppression of Extra Player FX Enabled: No
    Suppression of FX When Camera Close Enabled: No
    Close Suppression Range: 3.000
    Show Advertisements: Yes

    Audio Mode: Performance
    3D Audio: No
    FX Sound Volume: 1.000
    Music Sound Volume: 0.600

    Show Advanced Graphics Options: No
    Overall Graphics Quality: 0.600
    Reverse Mouse Buttons: No
    Save Login Username: Yes
    Transfer Rate: 163682 bytes/second
    Current Game Version: 19.20090619.5T2
    Installation Directory: C:\Program Files (x86)\City of Heroes

    Mod files in the Data directory
    No modifications found


    Hijack This!:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:56:33 PM, on 7/1/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
    C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
    C:\Program Files (x86)\Java\jre6\bin\jusched.exe
    C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USCON/1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.5.0.135\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
    O4 - Global Startup: Dell Remote Access.lnk = ?
    O4 - Global Startup: KillerTray.lnk = ?
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O13 - Gopher Prefix:
    O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files (x86)\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
    O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
    O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
    O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files (x86)\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Killer Port Manager - Unknown owner - C:\Program Files\Bigfoot Networks\Killer Driver\PortManager.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks - C:\Windows\sminst\sftservice.EXE
    O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 8045 bytes
  3. JackDnat

    Not Even Loading

    Wow! It worked! Thanks so much to all that helped. Sorry about my extreme lack of experience. I think the fullscreen was the only problem.

    Edit: Well, I have a new issue now. I'm making a new thread.
  4. JackDnat

    Not Even Loading

    I cannot access my ingame video settings, because I can't get that far.

    Edit: All updates available have been installed. It still doesn't work.
  5. JackDnat

    Not Even Loading

    Well, I turned off and uninstalled the dock, and I still have the same problem.
  6. JackDnat

    Not Even Loading

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:11:43 AM, on 7/1/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18248)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
    C:\Program Files (x86)\Dell Remote Access\ezi_ra.exe
    C:\Program Files (x86)\Java\jre6\bin\jusched.exe
    C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Java\jre6\bin\jucheck.exe
    C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USCON/1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
    O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
    O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
    O4 - Global Startup: Dell Remote Access.lnk = ?
    O4 - Global Startup: KillerTray.lnk = ?
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O13 - Gopher Prefix:
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
    O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
    O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
    O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files (x86)\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Killer Port Manager - Unknown owner - C:\Program Files\Bigfoot Networks\Killer Driver\PortManager.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks - C:\Windows\sminst\sftservice.EXE
    O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 7900 bytes

    And I googled service pack 2. Couldn't find anywhere to download it. Could someone provide a link?

    Also, I can't get to the ingame settings.
  7. JackDnat

    Not Even Loading

    I'm completely inexperienced with this. I can't get the CoH helper to work, and I got the HiJavk this program, but I don't know what the report is. The Log File saved after scanning?

    Edit: CoH Helper Report ---System information gathered by CoH Helper version 0.1.1.7---

    DxDiag gathered at July 1, 2009 00:16 (-05:00)
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.090302-1506)
    System Manufacturer: Dell Inc
    System Model: XPS 630i
    BIOS: Phoenix - AwardBIOS v6.00PG
    Central Processor: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz (4 CPUs), ~3.0GHz
    Memory: 8188MB
    .Net Memory Report: 6592MB out of 8188MB available
    Page File: 14754MB (1673MB currently in use)
    C Drive: (ST375052 8AS SCSI Disk Device) 587691MB out of 699979MB (83%) free
    D Drive: (ST375052 8AS SCSI Disk Device) 6820MB out of 15359MB (44%) free
    E Drive: (TSSTcorp DVD-ROM TS-H353B SCSI CdRom Device) zero-size drive
    F Drive: (HL-DT-ST DVD+-RW GH30N SCSI CdRom Device) zero-size drive
    Windows directory location: C:\Windows
    DirectX: DirectX 10
    DirectX Diag version: 6.00.6001.18000 (64-bit version)

    Display Notes: No problems found.
    Sound Notes: No problems found.

    No problems found.

    No problems found.

    No problems found.

    No problems found.
    Input Notes: No problems found.

    Monitor: Generic PnP Monitor
    Monitor's Max Resolution: (blank)
    Video Device Name: ATI Radeon HD 4800 Series
    Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x9442)
    Video Memory: 3571 MB
    Driver Version: 7.15.0010.0134
    Driver Date: 9/10/2008 4:03:24 AM
    Driver Language: English

    Sound Device Description: Speakers (Realtek High Definition Audio)
    Driver File: RTKVHD64.sys
    Driver Version: 6.00.0001.5667
    Driver Date: 8/18/2008 3:05:28 AM

    Sound Device Description: Realtek HDMI Output (Realtek High Definition Audio)
    Driver File: RTKVHD64.sys
    Driver Version: 6.00.0001.5667
    Driver Date: 8/18/2008 3:05:28 AM

    Sound Device Description: Digital Output Device (HDMI) (High Definition Audio Device)
    Driver File: HdAudio.sys
    Driver Version: 6.00.5840.16387
    Driver Date: 11/2/2006 12:28:10 AM

    Sound Device Description: Digital Output Device (HDMI) (2- High Definition Audio Device)
    Driver File: HdAudio.sys
    Driver Version: 6.00.5840.16387
    Driver Date: 11/2/2006 12:28:10 AM

    Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
    Driver File: RTKVHD64.sys
    Driver Version: 6.00.0001.5667
    Driver Date: 8/18/2008 3:05:28 AM


    WMI Information
    Motherboard Manufacturer: Dell Inc
    Motherboard Model: (empty)
    Motherboard Product: 0C113J
    Motherboard Version: A00
    BIOS Manufacturer: Dell Inc.
    BIOS Name: Phoenix - AwardBIOS v6.00PG
    BIOS Version: DELL - 42302e31
    BIOS Release: 20090505000000.000000+000

    Registry Information for Current User
    Resolution: 1024x768
    3D Resolution: 1024x768 (Not using renderscale)
    Full Screen: Yes
    Maximized: No
    Screen Position: 0, 0
    Refresh Rate: 60Hz
    Vertical Sync Enabled: Yes

    Physics Quality: Medium
    Maximum Particles: 50000
    Max Particle Fill? 10.000
    Physics Card Enabled: No

    Anti-aliasing: None
    Anisotropic Filtering: 4x
    Texture LOD Bias: Smooth
    Water Effects: High Quality
    Bloom: 1.000 (turned on)
    Depth of Field Enabled: Yes
    Desaturation Effects (Sepia) Enabled: Yes
    Shader Detail: Low (with world bumpmaps)

    World Texture Level: Very High
    Character Texture Level: Very High
    World Detail Level (Vis_Scale): 1.000
    Entity Detail Level: 1.000
    Shadows Enabled: Yes
    Gamma Correction: 1.000
    Geometry Buffers (VBOs) Enabled: Yes
    Suppression of Extra Player FX Enabled: Yes
    Suppression of FX When Camera Close Enabled: No
    Close Suppression Range: 3.000
    Show Advertisements: Yes

    Audio Mode: Performance
    3D Audio: No
    FX Sound Volume: 1.000
    Music Sound Volume: 0.600

    Show Advanced Graphics Options: No
    Overall Graphics Quality: 0.600
    Reverse Mouse Buttons: No
    Save Login Username: Yes
    Transfer Rate: 160918 bytes/second
    Current Game Version: 19.20090619.2T
    Installation Directory: C:\Program Files (x86)\City of Heroes

    Mod files in the Data directory
    No modifications found
  8. JackDnat

    Not Even Loading

    Right. Sorry about the lack of information.

    I bought the architect edition. I have a Windows Vista 64 bit OS.

    I'll run City of Heroes. The files (updates?) will be verified and I'll have to hit "I agree." Once I click "I Agree," a loading screen will appear with the heroes on it and I will not get past that and I end up having to end the program.
  9. JackDnat

    Not Even Loading

    I just got my brand new gaming computer, set it up, went out and bought City of Heroes, and installed all of the updates only to find that whenever I try to play the game it stops responding, forcing me to ctrl alt delete. This happens consistently. What is going on?