City of Heroes: Live Forum Archive

Can't connect. Updater stuck on "Checking Updater"

houtex

By houtex,
Posted on: 2009-06-30 07:46 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hi all. First post ever so bear with me.

My problem started yesterday morning so I assume it's related to i15. When I start the program (from my desktop or the Start Menu) the CoH Updater screen comes up and says "Connecting #1" for about 2 seconds before it says "Checking Updater". Then nothing happens. I've tried it 100 times and nothing. I left it up for 2 hours... nothing. I've rebooted system and checked Windows Firewall setting... nothing. Also, Internet connection is fine (hence me being able to post here).

The graphics that usually load on the Updater screen are not there; the screen is black except for the bottom where it says "Checking Updater" and a progress bar that isn't moving. It also says 0B/0B, 0B/sec, and 0:00 remaining. So I feel safe in assuming nothing is happening.

I don't know if it's relevant, but I've noticed when I start the game from the CoH folder , I DO get the graphics, though everything else is the same as above.

I checked the program file to make sure it ends with ".exe" and it does. (I saw to check that in a post somewhere.)

That's about it. The game worked fine on this computer Sun night (the night before it stopped working). Like I said, it must be related to i15.

One more thing... I live with my boyfriend and he is experiencing the exact same thing. Again, a bad Internet connection comes to mind but that's not the problem. The only difference is that my computer is older than his and I use Windows XP. He has Vista.

Any help would be great! Reading other posts about i15 is like salt in the wound. I want to play too!

 

Posted

First, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings.

Second, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at June 30, 2009 11:48 (-05:00)
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
System Manufacturer: Hewlett-Packard
System Model: Pavilion dv4000 (EP369UA#ABA)
BIOS: Ver 1.00PARTTBLX
Central Processor: Intel(R) Celeron(R) M processor 1.40GHz
Memory: 1270MB
.Net Memory Report: 637MB out of 1270MB available
Page File: 2256MB (726MB currently in use)
C Drive: (ST9808210A) 30611MB out of 76316MB (40%) free
D Drive: (HL-DT-ST DVDRAM GSA-4082N) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Manufacturer / Chip: Intel Corporation / Intel(R) 915GM/GMS,910GML Express Chipset
Video Memory: 128.0 MB
Driver Version: 6.14.0010.4363
Driver Date: 7/19/2005 11:26:24 AM
Driver Language: English

Sound Device Description: SoundMAX Digital Audio
Driver File: smwdm.sys
Driver Version: 5.12.0001.5240
Driver Date: 9/1/2004 7:17:46 AM


WMI Information
Motherboard Manufacturer: Hewlett-Packard
Motherboard Model: (empty)
Motherboard Product: 308C
Motherboard Version: 35.31
BIOS Manufacturer: Phoenix
BIOS Name: Ver 1.00PARTTBLX
BIOS Version: HP - 6040000
BIOS Release: 20060427000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No

Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Lowest

World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.500
Shadows Enabled: No
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.331
Music Sound Volume: 0.395

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 247468 bytes/second
Current Game Version: 18.20090422.5T
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found


You can see that I run the game with minimum graphics. I'll post HijackThis next.

 

Posted

Ok, here is the HijackThis log. Never run that program before so let me know if this is what you need. I always have a minimum number of programs running at start-up and regularly clean the junk off of my system (using AdAware, Spybot,McAfee Virus, etc...)

Thanks in advance for your help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:54:37 AM, on 6/30/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\McAfee\MBK\MBackMonitor.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\sw g.dll
O2 - BHO: MS extension - {C2C3339C-2559-4b81-B9EF-CBAF906D5DA2} - trinf32.dll (file missing)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - (no file)
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q3 05&bd=pavilion&pf=laptop
O16 - DPF: {019D5592-3928-4DE4-BAA2-1F2E5EEF4CF6} -
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10...I.cab55579.cab
O16 - DPF: {27B87596-448E-40CB-B3B4-4F329FF540EC} -
O16 - DPF: {291EA7C7-96F1-4882-94EC-60D058075B53} -
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games – Buddy Invite) - http://zone.msn.com/BinFrameWork/v10...y.cab55579.cab
O16 - DPF: {45EEDB84-57BC-4FBD-8065-7AB8E971B545} -
O16 - DPF: {46965FE7-2129-407B-938C-BE358A56D11E} -
O16 - DPF: {49727C2C-01F6-4F27-9D12-A877E77C82FF} -
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10...t.cab55579.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1233784608234
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} -
O16 - DPF: {860FFAFE-5AAA-11D2-81EB-006008A2E49D} -
O16 - DPF: {9A0CA502-7DA4-4B72-B5D4-D280DE8D4512} -
O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (ZPA_TexasHoldem Object) - http://zone.msn.com/bingame/zpagames...e.cab55579.cab
O16 - DPF: {A4110378-789B-455F-AE86-3A1BFC402853} (ZPA_SHVL Object) - http://zone.msn.com/bingame/zpagames...l.cab55579.cab
O16 - DPF: {ACEFFC26-4628-11D1-B14A-105C01C13001} -
O16 - DPF: {B7B8B614-6A5C-4140-A303-43CEB589D6A5} -
O16 - DPF: {B7EA9615-586E-4193-9C3C-A29CA577E040} -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramewor...o.cab55579.cab
O16 - DPF: {CE10AD66-84BC-46A9-9424-C863199C0408} -
O16 - DPF: {D14CA9D7-7C03-4E39-B076-0F3E852E705B} -
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games – Game Communicator) - http://zone.msn.com/binframework/v10...y.cab55579.cab
O16 - DPF: {EE7747CC-FFC7-4845-9178-DEF33578F752} -
O16 - DPF: {EECF9899-FC3A-4841-986F-30B874921B36} -
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 10564 bytes

 

Posted

[ QUOTE ]
One more thing... I live with my boyfriend and he is experiencing the exact same thing. Again, a bad Internet connection comes to mind but that's not the problem.

[/ QUOTE ]

Well, no it really does sound like the problem. I don't know how you've determined it's not.

And that's not to say that your internet connection is specifically the issue... but it could be that, or it could be somewhere between you and the servers.

I'd be trying a one at a a time thing... meaning, pick a computer, and have it be the sole user of the internet, as directly as possible. Remove the router, if it's separate, from the situation, and re-diagnose.

You can also find a post or two regarding the use of Ping Plotter Freeware and the server IPs to see if you can find a bad server between you and the game servers.

You might also try taking out or turning off McAfee completely.

And I dunno what's going on with these...

O16 - DPF: {019D5592-3928-4DE4-BAA2-1F2E5EEF4CF6} -
O16 - DPF: {27B87596-448E-40CB-B3B4-4F329FF540EC} -
O16 - DPF: {291EA7C7-96F1-4882-94EC-60D058075B53} -
O16 - DPF: {45EEDB84-57BC-4FBD-8065-7AB8E971B545} -
O16 - DPF: {46965FE7-2129-407B-938C-BE358A56D11E} -
O16 - DPF: {49727C2C-01F6-4F27-9D12-A877E77C82FF} -
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} -
O16 - DPF: {860FFAFE-5AAA-11D2-81EB-006008A2E49D} -
O16 - DPF: {9A0CA502-7DA4-4B72-B5D4-D280DE8D4512} -
O16 - DPF: {ACEFFC26-4628-11D1-B14A-105C01C13001} -
O16 - DPF: {B7B8B614-6A5C-4140-A303-43CEB589D6A5} -
O16 - DPF: {B7EA9615-586E-4193-9C3C-A29CA577E040} -
O16 - DPF: {CE10AD66-84BC-46A9-9424-C863199C0408} -
O16 - DPF: {D14CA9D7-7C03-4E39-B076-0F3E852E705B} -
O16 - DPF: {EE7747CC-FFC7-4845-9178-DEF33578F752} -
O16 - DPF: {EECF9899-FC3A-4841-986F-30B874921B36} -

But all those blank ones are, near as I remember, not right, and may be causing you that black updater issue.

August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012

 

Posted

Minor update on updater's lack of update:

I double-checked my firewall settings in both McAfee and Windows. McAfee has 2 listings each for CoH.exe and CoHUpdater.exe. 1 of each is old (around original install date) and 1 of each is within the past few days. I changed them all to "Full Access" (1 or 2 of them said"Outbound Access Only") but the older CoHUpdater keeps reverting to Outbound Access Only. Weird, huh? Anyhow, it didn't allow me to connect to the udater.

So I disabled all start-up services (including McAfee) and rebooted. No luck.

Strange thing with Windows Firewall: I noticed that CoH.exe WAS listed as an exception (granting it access and so forth) but CoHUpdater WAS NOT. So I added it to the exception list. I experienced the same problem when I try to connect from the desktop shortcut BUT NOW when I try to connect from the CoH file I get the ol' "This program cannot display the webpage..." message.

Why would the shortcut at least TRY to connect to the game but the file itself acts like there's no internet connection?

Now I'm just more confused than ever.

By the way, I should not have started a second post with my problem (forum noob). If my 2 posts can be consolidated to make my plight easier to understand, please feel free.

Thanks again for any insight.