Ticket was escalated Sunday.. How Long for reply?
By
Ad Astra,
Posted on: 2009-06-23 14:17 in Player Questions
It depends greatly on the issue at hand.
They may have had a LOT of higher-priority tasks to take care of first.
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
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It depends greatly on the issue at hand.
They may have had a LOT of higher-priority tasks to take care of first.
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Well any ideas on the average? My account is bugged and my veteran awards aren't awarding and it screwed them up and pushed them all back a couple of months. My account has never lapsed and the billing records showed I paid for each month.
Really annoying I want my 60 month badge 
Well, right off, anything serious enough that it had to be escalated is going to take some extra time. Secondly, I would guess that the senior person it got escalated to would not be at work on the weekend so those days don't count.
Paragon City Search And Rescue
The Mentor Project
Ultimus- did you go read the Global Message of the Day last week that I suggested (and copied into your last thread on this topic)?
You aren't the only one with this problem - so much so that they posted it so that everyone could read it when logging in.
There's probably a line in front of you.
Altoholic - but a Blaster at Heart!
Originally Posted by SpyralPegacyon
"You gave us a world where we could fly. I can't thank you enough for that."
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Ultimus- did you go read the Global Message of the Day last week that I suggested (and copied into your last thread on this topic)?
You aren't the only one with this problem - so much so that they posted it so that everyone could read it when logging in.
There's probably a line in front of you.
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Thats why I was hoping someone that had the problem could rely how long it took. IE, a week, 2 weeks?
It took them about 3-5 working days to fix mine.
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Well, right off, anything serious enough that it had to be escalated is going to take some extra time. Secondly, I would guess that the senior person it got escalated to would not be at work on the weekend so those days don't count.
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I havent yet had a support ticket not get escalated.
I think stand operating procedure is a form email telling you that on first contact.
I'm betting there's a long line too though.
I don't suffer from altitis, I enjoy every minute of it.
Thank you Devs & Community people for a great game.
So sad to be ending ):
it depends on whether or not they can actually fix the problem... but usually they can turn it in 3-5 days...
another factor is how long you took to report a problem... the longer you ask them to look back in logs... ...
i petioned the same thing on a friday for my vet reward being late too. i looked on the account management site and noticed they got the reward date wrong. it was next month the 12th it was gonan reward me but, it should reward it thish month.
on a sunday it was escalated, thursday still heard no response so i updated my petion and let them know it was a few days already and no follow up email.
they wrote me back friday night and said they were escalating it again to a senior tech. then saturday, i got the reward late at night.
RED CAP DAGGERS: if you want them red side on infinity, send a pm i have the mission to get them for dual blades.
I sent a petition for that very same issue before it was made public and it got escalated the same day and answered the day after. It prolly had a lo to do with the fact I was one of the first asking for the correction to be made.
For those affected by that bug right now, it might take a rather longish time due to the amount of people concerned.
@Viper Kinji
Currently working on:
Turtle Snapper - SD/MA/Ice Tanker
I had the opposite problem. I just got my 42 month vet badge and rewards. It awarded me 42,45,48, and 51 all at once.
Which brings up an interesting question.
If I claim the extra character slot it mistakenly awarded me for the 48 month badge, what will happen when they fix it and put it back where it's supposed to be?
Will the character disappear? Will a random character disappear? Or will nothing at all happen and I'll have a character slot I shouldn't have?
I have no intention of claiming it, just wondering what would happen if I did. I don't like the possibility of scenario #2.
Edit: Only one character got the extra badges, the rest were awarded normally.
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Originally Posted by Dechs Kaison See, it's gems like these that make me check Claws' post history every once in a while to make sure I haven't missed anything good lately. |
I am still waiting but it was only escalated Sunday. Anyone else waiting on this issue too? Really annoying.
ClawsandEffect, I have a SG friend that had the same "thing" happen to him a month or so ago. If I see him online today, I'll ask him what happened (I'm pretty sure he petitioned it)
@Viper Kinji
Currently working on:
Turtle Snapper - SD/MA/Ice Tanker
Typically how long does it take for a reply? I made a petition Sat and on Sun it got escalated. How long does it take for a reply?