City of Heroes: Live Forum Archive

Repeated Crashes

Branman

By Branman,
Posted on: 2009-06-21 10:12 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

So I haven't played in several months, but I think I remember having this problem the last time I did play too. I can't get through a mission it's crashing so quickly. Usually without an warning or error message afterward.

Thanks for any help you can provide.

[UPDATED COH HELPER OUTPUT BELOW]

The Watchbird: Level 50 Invulnerability/Energy Tanker
Unholy Terrorizer Level 50 Dark/Dark Brute
Granite Slam: Level 46 Stone/Stone Tanker
Ghost's Shadow: Level 35 Assault Rifle/Energy Blaster
Hola Chico: Level 30 Robots/Traps Mastermind

 

Posted

New observation, seems to ONLY happen on missions. Just played for a good 15 minutes with a new character, and didn't crash until I entered the tutorial indoor mission.

The Watchbird: Level 50 Invulnerability/Energy Tanker
Unholy Terrorizer Level 50 Dark/Dark Brute
Granite Slam: Level 46 Stone/Stone Tanker
Ghost's Shadow: Level 35 Assault Rifle/Energy Blaster
Hola Chico: Level 30 Robots/Traps Mastermind

 

Posted

yup. tons of crashes here too.

makes me wonder what our solar flare activity is...

Ignoring anyone is a mistake. You might miss something viral to your cause.

 

Posted

So much for the missions-only theory. Just happened right after completing one.

The Watchbird: Level 50 Invulnerability/Energy Tanker
Unholy Terrorizer Level 50 Dark/Dark Brute
Granite Slam: Level 46 Stone/Stone Tanker
Ghost's Shadow: Level 35 Assault Rifle/Energy Blaster
Hola Chico: Level 30 Robots/Traps Mastermind

 

Posted

Windows and CoH are both installed on the C: drive, which has 2% Free Space. Both Windows and the game need more space on the drive. I'd recommend copying CoH to the E: drive and run the updater to direct it to that new location. Then clean out more space on the C: drive.

Lower your Physics Quality to Medium or High. Very High should only be used when you have an Aegeia PhsyX card installed and nothing I see in the CoH Helper log shows you to have one.

If it were me, I'd lower the AA and AF settings, lower the Water Quality, and World Texture Level. Once you get things running stable for a while, then slowly start adjusting upwares beginning with World Texture Level, then Water Quality and AA. I doubt I'd run AF at anything above 8X.

You "may" want to roll back the graphics drivers to the 185.xx drivers instead. There are known issues with Windows 7 and Vista with those drivers. Mateo loaded them on his XP setup and ran with no problems, but rolling back one step wouldn't hurt.

Awaiting HijackThis log.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Thanks Texas!

I red-flagged the lack of space on the C drive too, and cleared some stuff out so it's at 11GB. Hopefully that's enough.

I really appreciate your help. I'll try these out, but just for the heck of it, here's my hijackthis.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:15:19 PM, on 6/21/2009
Platform: Windows XP SP3, v.3264 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Creative\Shared Files\CTAudSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe
C:\WINDOWS\system32\CTXFIHLP.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Dropbox\Dropbox.exe
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Last.fm\LastFM.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [XboxStat] "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
O4 - HKCU\..\Run: [DAEMON Tools Lite] "E:\Program Files\Daemon Tools\DAEMON Tools Lite\daemon.exe" -autorun
O4 - Startup: Dropbox.lnk = C:\Program Files\Dropbox\Dropbox.exe
O4 - Global Startup: Vuze.lnk = C:\Program Files\Vuze\Azureus.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsu...b?1221604588718
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1221607566875
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/Driver...aSmartScan.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 6136 bytes

The Watchbird: Level 50 Invulnerability/Energy Tanker
Unholy Terrorizer Level 50 Dark/Dark Brute
Granite Slam: Level 46 Stone/Stone Tanker
Ghost's Shadow: Level 35 Assault Rifle/Energy Blaster
Hola Chico: Level 30 Robots/Traps Mastermind

 

Posted

Just lowered my settings, and ended up crashing again, though it took a bit longer.

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at June 21, 2009 14:30 (-04:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3, v.3264 (2600.xpsp.071130-1427)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 Processor 4000+, MMX, 3DNow, ~2.4GHz
Memory: 3072MB
.Net Memory Report: 2331MB out of 3071MB available
Page File: 4354MB (601MB currently in use)
C Drive: (Maxtor 7Y250M0) 11836MB out of 131061MB (9%) free
E Drive: (Maxtor 7Y250M0) 60584MB out of 108305MB (55%) free
F Drive: (WDC WD5000AAKS-00YGA0) 138939MB out of 476938MB (29%) free
D Drive: (HL-DT-ST DVDRAM_GSA-H10N) zero-size drive
G Drive: (HIJIJU N49INWDM7S1M SCSI CdRom Device) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.3264 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 512.0 MB
Driver Version: 6.14.0011.8618
Driver Date: 6/10/2009 6:03:00 AM
Driver Language: English

Sound Device Description: SB X-Fi Audio [A000]
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1346
Driver Date: 2/19/2009 10:45:16 AM

Sound Device Description: NVIDIA(R) nForce(TM) Audio
Driver File: nvapu.sys
Driver Version: 6.14.0465.0000
Driver Date: 7/26/2005 7:01:56 AM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: A8N-SLI
Motherboard Version: 1.XX
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: Nvidia - 42302e31
BIOS Release: 20051021000000.000000+000

Registry Information for Current User
Resolution: 1360x768
3D Resolution: 1360x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: None
Texture LOD Bias: Smooth
Water Effects: Low Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Medium
Character Texture Level: Medium
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: Yes
FX Sound Volume: 0.105
Music Sound Volume: 0.023

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 785580 bytes/second
Current Game Version: 18.20090422.5T
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\static has 25 files
.\texture_library\V_MAPS\Outdoor_Missions has 6 files
.\texture_library\V_MAPS\Static has 12 files

The Watchbird: Level 50 Invulnerability/Energy Tanker
Unholy Terrorizer Level 50 Dark/Dark Brute
Granite Slam: Level 46 Stone/Stone Tanker
Ghost's Shadow: Level 35 Assault Rifle/Energy Blaster
Hola Chico: Level 30 Robots/Traps Mastermind

 

Posted

Rolling back to driver 185.85 SEEMS to have fixed it.

Thanks!

The Watchbird: Level 50 Invulnerability/Energy Tanker
Unholy Terrorizer Level 50 Dark/Dark Brute
Granite Slam: Level 46 Stone/Stone Tanker
Ghost's Shadow: Level 35 Assault Rifle/Energy Blaster
Hola Chico: Level 30 Robots/Traps Mastermind

 

Posted

Good to hear.

I'd still suggest freeing up a bit more space on the C: drive. I prefer keeping at least 25% free space on the drive Windows is installed on.

You also have a LOT of programs running that will eat up resources, and may be accessing the network as well and could possibly cause issues. Most of them are programs that don't have to be running all the time, especially at Startup. They will launch when needed, but the software manufacturer's love to have them run all the time.

I'd start in the O4 section and kill Adobe Readers Speed Launch (reader_sl.exe), the RealPlayer Update (realsched.exe), xboxstat.exe, nerocheck.exe, clonecdtray.exe, QuickTime task (qttask.exe), iTunes Helper (ituneshelper.exe), DaemonTools (daemon.exe), Dropbox.exe and your bittorrent client (Azureus.exe).

Then I'd start pruning services in the O23 section and set them to Manual. Apple Mobile Device Service, Bonjour Service, GetPlus Helper, iPod service, and the two Punkbuster services should all be set to Manual. They will start running when a program calls for them, but won't be eating resources you could use elsewhere.

I don't see anything calling LastFM automatically, so it is evidently a program you intentionally started that will be using network resources as you game.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.