City of Heroes: Live Forum Archive

Constant crashing

Alari_Azure

By Alari_Azure,
Posted on: 2009-06-20 03:32 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

I bought CoH/CoV on steam yesterday, and it's been impossible to play, since between 5 and 15 minutes of logging in I crash.


Here are my specs..
It's a laptop.

-Windows vista SP1
-Intel core 2 duo 2.5GHZ
-3GB RAM
-512MB ati 3650 mobility
-2X 200GB hard drive.

I've tried Reinstalling drivers, and direct x, still doesn't stop crashing within minutes of me starting to play...

Can anyone suggest anything at all that could let me actually play the game?

Thanks in advance

 

Posted

Yes. Read the stickies if you've not done so. There's one for ATI issues specifically, and then another for Vista issues specifically. And then there's this one:
http://boards.cityofheroes.com/showf...=0#Post3760966

Which describes a lot of other fixes and most importantly how to post up a CoHHelper and Hijack This log, which is going to be needed most by the denizens here.

Thanks!

August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012

 

Posted

Read through those, None of them really suggested anything that helped, also upgraded to SP2.

I cannot redownload/ reinstall it because downloading it a first time used a chunk of my download limit.

It's also getting worse, used to last 15-20 minutes yesterday, i'd be lucky to get 4-5 minutes of play before crash today...

Can anyone else give me a clear fix, that actually works?

 

Posted

First, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings.

Second, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH.

Those are the two programs houtex mentioned earlier that we would need.

What type of download limit do you have? Is it through your ISP or through Steam?

If it is a Steam download limit, you can download the PC Client installer from here and save it to your Desktop. When you run it, do NOT let it install to the Default directory. Instead, have it install to C:\Games\CityOfHeroes and run it from there instead of the Steam install.

If it is some other type of download limit, do you have any friends nearby that play CoH? If so, you can copy their CoH directory, put it in the C:\Games\CityOfHeroes folder I mentioned earlier, copy the Updater to the desktop (not a shortcut) and run the updater. It will want to know where to install the game, and you can point it at the C:\Games\CityOfHeroes folder you copied the files to. At that point it will merely write a couple of registry entries and should launch the game fine. The one thing you may want to do if you use this method is to delete the contents of the logs and screenshots folders.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

fine I'll download those things, and it is ISP download cap, and I have no friends so I can't use their internet...

 

Posted

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at June 21, 2009 14:46 (+10:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)
System Manufacturer: TOSHIBA
System Model: Satellite A300
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz (2 CPUs), ~2.5GHz
Memory: 3070MB
.Net Memory Report: 1864MB out of 3069MB available
Page File: 4965MB (1371MB currently in use)
C Drive: (Hitachi HTS542520K9SA00) 73432MB out of 182986MB (40%) free
D Drive: (FUJITSU MHY2200BH) 151546MB out of 190779MB (79%) free
E Drive: (HL-DT-ST DVDRAM GSA-T40N ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Mobility Radeon HD 3650
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x9591)
Video Memory: 1786 MB
Driver Version: 7.15.0010.0119
Driver Date: 6/03/2008 3:25:16 AM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5559
Driver Date: 1/01/0001 12:00:00 AM

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5559
Driver Date: 1/01/0001 12:00:00 AM


WMI Information
Motherboard Manufacturer: Intel Corp.
Motherboard Model: (empty)
Motherboard Product: Base Board Product Name
Motherboard Version: Base Board Version
BIOS Manufacturer: INSYDE
BIOS Name: Default System BIOS
BIOS Version: TOSINV - 1
BIOS Release: 20080319000000.000000+000

 

Posted

Ok, I'm going to try to redownload the client, from the official website not steam. Only 19 hours until it's finished :/

 

Posted

Odd. Not all of the CoH Helper log is showing. Specifically, the parts with information on your game settings including the graphics settings.

Sad to see that Toshiba is still behind on the drivers for that model. You may want to try the Mobility Modder program to get a more current drivers. Be sure to follow the instructions on the site exactly. From what I hear that is the most common cause of problems.

Out of curiosity, who is your ISP? I want to make sure I never sign on with them and let friends know not to sign on with them if there is a download cap,

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

I'm in australia, There is no unlimited here....

 

Posted

You know what I said about it getting worse? I can no longer log in without crashing..... Can someone please help me?

 

Posted

Update your ATI drivers.

You seem to be running the 8.5/8.6 cats.

Try to get updated to the newest cats, or at least any catalyst version above 8.10.

You may the need the help of the Mobility Modder, its a program that takes the regular desktop version drivers of your card and makes them compatible with lap tops.

Mobility Modder

Follow the directions on the page, and download the proper desktop drivers for your card from ATI to use with the modder so it may convert them for use in your lap top.