Strange Graphical Errors

Null_F0x · 05-14-2009 07:00 AM

I recently started a new account to play with my girlfriend. I have a Radeon 4850x2 and so I expected some problems here and there after reading a bit in the forums about ATI cards. She has an Nvidia 9800 GTX+ and runs great.

When I load anything the loading screen is extremely white. My in game is very, very dark, and I can't change any graphics options but the resolution.

Here is where the main problem comes in. After a few days of playing I missed my old characters from way back in beta and the first year of COH. I remembered my username thanks to a friend, and reactivated that account. When I log in the old one and go to options I noticed I can change all of the graphical setting. I put them all on high and even fsaa just to see if it will work and it runs great for a while. I then log out and onto another character from my old account, random object skins start to cycle through other object skins.

Example: I was in a small park like area between some buildings, the grass instead of grass was what looks to be a wall, then it changed to some sort of sign, then to what might have been a tree.
Every time I log out then back in it gets worse and worse until I quit to windows and start the game fresh.

At this point I am still happy just because the game doesn't look like garbage anymore so I log back into my new account and I still cannot change any of the graphical settings and it's still extremely dark in game and loading screens are very bright.
This is all on one computer so I'm kind of confused how just because they are different accounts they can act so differently on the same PC.

Also I have written customer support a few times and have not received anything from them except a customer satisfaction survey.

Doomlord · 05-14-2009 12:13 PM

[ QUOTE ]
I recently started a new account to play with my girlfriend. I have a Radeon 4850x2 and so I expected some problems here and there after reading a bit in the forums about ATI cards. She has an Nvidia 9800 GTX+ and runs great.

When I load anything the loading screen is extremely white. My in game is very, very dark, and I can't change any graphics options but the resolution.

Here is where the main problem comes in. After a few days of playing I missed my old characters from way back in beta and the first year of COH. I remembered my username thanks to a friend, and reactivated that account. When I log in the old one and go to options I noticed I can change all of the graphical setting. I put them all on high and even fsaa just to see if it will work and it runs great for a while. I then log out and onto another character from my old account, random object skins start to cycle through other object skins.

Example: I was in a small park like area between some buildings, the grass instead of grass was what looks to be a wall, then it changed to some sort of sign, then to what might have been a tree.
Every time I log out then back in it gets worse and worse until I quit to windows and start the game fresh.

At this point I am still happy just because the game doesn't look like garbage anymore so I log back into my new account and I still cannot change any of the graphical settings and it's still extremely dark in game and loading screens are very bright.
This is all on one computer so I'm kind of confused how just because they are different accounts they can act so differently on the same PC.

Also I have written customer support a few times and have not received anything from them except a customer satisfaction survey.

[/ QUOTE ]
Well, outside of stealthily switching video cards with your girlfriend, there's not going to be a total fix. ATI's OpenGL support just sucks.

However, I would try turning off bloom, turning the water effects to low, and disable FSAA. See if the problem stops - those three settings have, according to my somewhat dated knowledge (last ATI card was an X1600 Pro), been the ones that seem to give CoH problems. If you still want antialiasing, turning it on in the CCC instead of in-game - that's never given me issues.

Doing a clean driver install with Driver Sweeper might be a good idea as well, if that doesn't work.

Zombie Man · 05-14-2009 02:06 PM

Check out this thread, Common Solutions & Posting Guidelines

Then post the results of these two programs:

<ul type="square">[*]CoH Helper - it will show us basic computer settings and your CoH configuration.
[*]HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.[/list]

Speeding Through New DA Repeatables || Spreadsheet o' Enhancements || Zombie Skins: better skins for these forums || Guide to Guides

Coyote_Seven · 05-14-2009 02:27 PM

Isn't there some setting in the graphics section of the options that toggles between a simple and advanced mode with regards to video settings?

Null_F0x · 05-14-2009 04:03 PM

Yeah there is that option.

Sorry about not posting the Helper and Hijack I was at work, but here they are.

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at May 14, 2009 19:00 (-04:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/18/08 Ver: 08.00.14
Central Processor: AMD Phenom(tm) 9850 Quad-Core Processor (4 CPUs), ~2.5GHz
Memory: 8192MB
.Net Memory Report: 5287MB out of 8191MB available
Page File: 13737MB (2642MB currently in use)
C Drive: (WDC WD15EADS-00R6B0 ATA Device) 1331269MB out of 1430696MB (93%) free
E Drive: (TSSTcorp CDDVDW SH-S223F ATA Device) zero-size drive
D Drive: (TSSTcorp CDDVDW SH-S223F ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7100.0000 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4850 X2
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x9443)
Video Memory: 3827 MB
Driver Version: 8.612.0.0
Driver Date: 4/28/2009 9:47:28 PM
Driver Language: English

Sound Device Description: Speakers (Creative SB Audigy 2 (WDM))
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1370
Driver Date: 3/4/2009 2:54:22 PM

Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/22/2009 12:15:37 AM

Sound Device Description: SPDIF Out (Creative SB Audigy 2 (WDM))
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1370
Driver Date: 3/4/2009 2:54:22 PM

Sound Device Description: Digital Audio (HDMI) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/22/2009 12:15:37 AM

WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M3A79-T DELUXE
Motherboard Version: Rev 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 08/18/08 Ver: 08.00.14
BIOS Version: 081808 - 20080818
BIOS Release: 20080818000000.000000+000

Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: 8x
Texture LOD Bias: Smooth
Water Effects: Low Quality
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: Yes
Gamma Correction: 0.860
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: Yes
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 587556 bytes/second
Current Game Version: 18.20090422.5T
Installation Directory: c:\program files (x86)\steam\steamapps\common\city of heroes

Mod files in the Data directory
No modifications found

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:55:58 PM, on 5/14/2009
Platform: Unknown Windows (WinNT 6.01.3004)
MSIE: Internet Explorer v8.00 (8.00.7100.0000)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDMedia.exe
C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe
C:\Program Files (x86)\AVG\AVG8\avgtray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\WinRAR\WinRAR.exe
C:\Users\NullF0x\AppData\Local\Temp\Rar$EX00.159\H ijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG8\avgssie.dll
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~2\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Steam] "c:\program files (x86)\steam\steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'Default user')
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O13 - Gopher Prefix:
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG8\avgpp.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgwdsvc.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 6201 bytes

BayBlast · 05-14-2009 05:07 PM

First, you are running on a beta operating system. That's a pretty big detail to not even bring up in your initial post.

Have you done any of Doomlord's suggestions with the CCC or driver cleaner?

[ QUOTE ]
Also I have written customer support a few times and have not received anything from them except a customer satisfaction survey.

[/ QUOTE ]
Exactly what did you do? If you started an additional ticket after getting not getting a timely response to your original, then that could be why.

[Edited for clarity]

.
.Driver Sweeper * CohHelper * HijackThis * TweakCoH * CPU-ID
* Defraggler * Program Security Scan * PC Performance Scan *

Zombie Man · 05-14-2009 05:11 PM

[ QUOTE ]
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'Default user')

[/ QUOTE ]

To those more knowledgeable than I... why are there two of each? And should any of them really be running?

To the OP: You still have Water Effects and Desaturation turned on, turn them off.

Speeding Through New DA Repeatables || Spreadsheet o' Enhancements || Zombie Skins: better skins for these forums || Guide to Guides

Null_F0x · 05-14-2009 05:33 PM

Well Windows 7 shouldn't have anything to do with the graphics and the fact that one account differs from another. As for the other suggestions I did turn on the settings in CCC but have not been able to do the game settings since I have not been able to get on the game just yet.

The multiple customer supports I have files were all separate. One in game about my new account and 2 through the support page about two different things.

My main concern at this point is why does one account work better than the other.