City of Heroes: Live Forum Archive

Can't get past log in screen

BayBlast

By BayBlast,
Posted on: 2009-05-09 17:07 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Not sure what else I need to do. I have followed the instructions Lighthouse's link instructed me to do with the exception of allowing the UDP 7000-7100 ports. I am useing a military connection (broadband). The hotel itself had instructions on how to set-up the broadband connection, but I didn't need it as my laptop connected right away to the internet. Useing Vista if that matters at all. This is the link I used to try and fix the problem. Any other possibilities? http://boards.cityofheroes.com/showthrea...e=0#Post8946236

Hollows

Beware the Woods at Night.
Miles to go and Skies to Fly!

 

Posted

I am having the same problem, this hasn't happened to me in the short time I have been playing. I've had this problem all day so far.

 

Posted

OK. I know what the sidebar is, but what are the skinning programs and where can I disable them at?

Hollows

Beware the Woods at Night.
Miles to go and Skies to Fly!

 

Posted

What do you mean by you can't get past the login screen?

Does the program just hang and do nothing?

Does it crash?

Do you get an error message?

Don't count your weasels before they pop dink!

 

Posted

After clicking on the log in button, 15-20 secs goes by then this error message pops up. "The game client was unable to connect to the log in server. This may be due to a local network issue such as a firewall block, or may be because the log in server is down for maintenance." Occasionally the client crashes altogether.

Hollows

Beware the Woods at Night.
Miles to go and Skies to Fly!

 

Posted

Just getting back to this. That usually only happens when the log in server is down or there is a firewall in place blocking it. It's exactly like the error message stated.

So, are you still having the problem? If not then the log in server was down. If you are still having the problem then your firewall settings likely have to be changed to allow both cohupdater.exe and cityofheroes.exe access.

Don't count your weasels before they pop dink!

 

Posted

Yes. I am still having problems with this. I have tried during the known playing hours (although, I have moved from cali to okie w/in the last few days so maybe I'm screwed up there) and have also allowed both the cohu.e and the coh.e and all the ports -the 7000-7100 udp's I think they were and TCP 6994 or TCP 13094 or TCP 23094.

Hollows

Beware the Woods at Night.
Miles to go and Skies to Fly!

 

Posted

I tried logging in when I got home from work and I have the exact same error.

I logged out of the game shut my computer off last night. I turned it on when I got home from work and now I can't log in.

What's the deal?

Exalted: Heatwave, Cantankerous, Blu-ray, Sunset, Arc Flash, Harmony, Lustre, Morpheus, Mollie, Cardinal, Vibrato, Holy Knight, Dark Sentinel, Creeper, Gibraltar... and now Coldfront

 

Posted

Can we get an answer for this please? How long do I have to pay for access without access?

Exalted: Heatwave, Cantankerous, Blu-ray, Sunset, Arc Flash, Harmony, Lustre, Morpheus, Mollie, Cardinal, Vibrato, Holy Knight, Dark Sentinel, Creeper, Gibraltar... and now Coldfront

 

Posted

I was actually about to post that I was going to do that since it has been about 3 or so days since this problem has occured. Thanks to all that have tried to help me with this.

Hollows

Beware the Woods at Night.
Miles to go and Skies to Fly!