cant start up game

hello, ive had this problem for a while, and it every time i get past the blue loading bar, it brings up an error message from cryptic studios saying the game encountered an error.
the detailed report says that the files
cityofheroes.mdmp and cityofheroes.xml
are messed up or something

heres my system stuff from CoHHelper

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at May 1, 2009 07:51 (-05:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
System Manufacturer: BIOSTAR Group
System Model: TA790GX 128M
BIOS: Default System BIOS
Central Processor: AMD Phenom(tm) II X3 720 Processor (3 CPUs), ~2.8GHz
Memory: 3326MB
.Net Memory Report: 1618MB out of 3326MB available
Page File: 4505MB (2377MB currently in use)
C Drive: (WDC WD6401AALS-00L3B2 ATA Device) 533454MB out of 610477MB (87%) free
D Drive: (ATAPI iHAS122 8 ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x9440)
Video Memory: 1914 MB
Driver Version: 8.15.0010.0183
Driver Date: 2/25/2009 4:24:13 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5735
Driver Date: 11/11/2008 5:15:12 PM

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5735
Driver Date: 11/11/2008 5:15:12 PM


WMI Information
Motherboard Manufacturer: BIOSTAR Group
Motherboard Model: (empty)
Motherboard Product: TA790GX 128M
Motherboard Version:
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: 011309 - 20090113
BIOS Release: 20090113000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (with world bumpmaps)

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 18.20090324.20T2
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found

Okay that is giving me a headache.

Please edit the dxdiag info out of your post and replace it with the report info from CohHelper and HijackThis. Links are in my signature.

bump

Have you tried <Verify files>?
If no errors, then you can try and delete 'coh.checksum' in the CoH directory and then verify files.

[ QUOTE ]
...and it every time i get past the blue loading bar, it brings up an error message from cryptic studios saying the game encountered an error.

[/ QUOTE ]
Blue loading bar? So, when you start the updater, it goes through the "Loading" stage but then it blows up when it starts to apply the update? Hmmm.

Try checking the folder the game is in. Right click on it, select properties, and make sure 'read only' is turned off. If you copied the game directly from a DVD, it may have set everything to read-only, which makes it impossible to update.