Not going to hit on the issue of if the issue being delayed is good or not, just address a few things that have come up.
The idea that i19 being late is analogous to us as players wanting to be late with our payments isn't really a direct comparision. It would be like us, the players, saying we were going to start paying NCSoft an extra dollar a month and then saying that we were going to be late starting that. When NCSoft is late delivering us expansion content, they're still delivering us the vast, overwhelming majority of the rest of the game that is paid for. If we didn't pay our fees, we'd be giving NCSoft nothing at all. So, apples and oranges as far as the comparision goes.
The 40% of the player base thing in regards to PVP'ers. I get that the point ACTUALLY wasn't that 40% of the player base at any one time was made up of PVP'ers. The point was that the number of PVP'ers back in the day would be equal to 40% of the population now. Also, that they'd been willing to honk off a number of people equal to 40% of today's game population making (apparently) icky changes to PVP. However, the way it was presented was a bit dodgey and left many with the implication that the statement was indeed that NCSoft had screwed over 40% of it's player base. Very... Fox News. ;D
Lastly, it all comes down to this: NCSoft and Paragon Studios is a corporate entity designed to make money. If you don't like the way you're being treated by said company, stop giving them your business. I got fed up with constant rate hikes with my Cable and so I dropped them. Cable, like the game, isn't something I need to surive. Also, if you're serious about motivating change then making complaints on the forum isn't really all that productive. You're a paying customer at that point, and even if you're an annoyed paying customer you're still paying, which is what said corporate entity really cares about (sorry to say it, but it's true). The way to make a company stop doing business the way it has is to make it less profitable for them to continue doing business that way. The implication made is that the company isn't as profitable as it has been in the past, but aside from the look-in audience that the game got in Q3 of 2005, there doesn't seem to have been these huge fluctuations in the earnings even looking at the provided graph. Yeah, there was a downturn recently because the entire economy turned down. People were worried about being evicted from their houses, losing their jobs, etc. But the City franchise seems to be doing about as well as can be expected. So, unless they see a serious drop off they're probably going to keep on keepin' on. The bottom line is this: If they're not doing what you think they should be doing, why keep paying them?
Edit: OK, I lied. I will mention one thing about the delay, and it being good or bad. I'd rather have had KOTOR2 late and complete instead of on time and being what we got. So, that influences my feelings on delays more then a bit. :P