DumpleBerry

What I want is:

1. for someone at Customer Service to clearly and concisely explain to me how my account works with regard to points, tokens, transfers, and rewards; and for these things to work on a schedule that makes some kind of sense.

2. the game to be addressed with the same level of quality control that was previously maintained. Forcing Issue 21.25 and 3/4ths live to compete with a game that I've never heard of and have no interest in with all the bugs in it is just pathetic. Is Issue 21.5 live? Is it not? Why was this forced? You know what happens when CoH doesn't work? I look for something else to do with my time.

Those are my make or break issues. The fact that the forums have been broken for more than a year is just a leaky faucet that constantly drips. Sometimes you can ignore it, and other times it drives you insane because it reminds you how much everything else is falling apart. When the water heater blows out in an apartment on the other side of town, I fully understand why resources have to be allocated--but it doesn't change the fact that the damn sink won't stop dripping. I don't think it is unfair or petty of me to ask that my VIP status works correctly, and that the game is working normally.

Then again, if you're happy paying for something and not getting it, and you're okay with that--I can see how we would disagree.

I've said it before, and I will say it again. I'm not talking about a single issue, and I'm certainly not railing on yesterday's hiccup. I'm saying it is symptomatic of a larger issue that has been plaguing Paragon Studios for the last eighteen months. To put it in perspective, I'm talking about climate, not weather.

Wait, we have to pay for the weapon skins, too?

I'm sorry, but my empathy for your explanation has been reallocated to an unrelated product that I didn't pay for. Are you serious, Zwill? My ability to peaceably drink the forum kool-aid has also been reallocated towards my ongoing and increasing dissatisfaction.

I would have been happier if the answer was, "Sorry, we screwed up" rather than, "Lineage II>>>City of Heroes." Get it together, Paragon.

Even though we're paying for it? Golly!

Oh, that's not a department--it's just a dummy phone number that forwards to physical plant/maintenance.

I'm sorry that I can't get a flippin grip. My grip resources have been reallocated to Lineage II.

But now that we know they are...

The talking is fine. There's just very little listening happening any more.

Could you be more clear with the words you are trying to attribute to me?

If you, Golden Girl, are insisting that I am drawing some kind of connection between today's forum maintenance (which was for something entirely unrelated) and the need to repurpose resources towards Lineage II after they had more server load than was expected--then you won't get that satisfaction, because that's not what I'm saying.

What I'm saying is that today is just another small footnote supporting the fact that City of Heroes itself is not a priority item. The game is not, the bugs are not, and the customers certainly are not. And much like the fifteen+ month old forum logout bug, it's been like this for quite some time.

There's absolutely NO doubt.

You aren't even reading the words you're putting in my mouth. *winky*

I'm sorry, you're not Lineage II.

I'm okay with this, so long as everything can be traded.

I was deliberately vague, so that people could interpret the comment as needed. For Xan, I imagine it is PvP--though I won't put words in his mouth. For me, it's something different.

Ulli in the house!