Andromalius_VdO

{quote]all of this is possible with different language servers, with local teams, that you can pick no matter where you are

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Having a worldwide CS scattered in different places is a bad idea.

-Redundant hierachy
You will need to have Corporate managers on every site, to take decisions, else you'll have to phone overseas every time a decision is to be made. Although this can be justified in some matters, having to phone every time isn't a good idea.

-Costs.
Take the ubiquitous irish call centers. They usually cater to the whole of Europe, it' s easier to have an european center than a franch, AND a german, AND a whatever country you want.

And having a worldwide CS is difficult too.
-Time zones.
Bridger was right, when saying that finding a native french speaker to work shifts answering CS calls wouldn't be easy, or would be prohibitively expensive. CS is one of the biggest drains in the MMO industry.
It is much more practical to have a localised structure, where people will have the mindset of local gamers, and know how to deal with them, answer their questions, alleviate their fears, and know how to tell something.

Being French myself, I have nothing but utmost praise for the CoH CS team, but had bad experiences with SOE's, where getting support at euro times was near impossible.

I would add, about the DAOC comparison, that things are different. DAOC is contracted to GOA in Europe, while NCSoft is taking care of the localisation process of CoH. That will account for better responsiveness and shorter delays.

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During the PCC event, didn't Cuppajo and the crew ask a few times whether us heroes would like the chance to travel back to fight during the Rikti Invasion?

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You're standing over the fallen archvillain, apparently foiling his diabolical plot. Suddenly the klaxons ring, clarion, throughout the metal hallways. A portal opens violently. Energy torrents from the rip in space-time sending your team to the hard, plate-steel floor. A form falls through, torn and gasping, sillouheted in the shimmering gateway.

Hero 1, fallen legend of Paragon City, heaves his weight from the floor. His breathing labored, his body beaten, he stumbles toward you. He falters and falls, propping his body up by his arms alone.

"I made it. You must help, there's no time. I've come forward to find heroes..."

You kneel down and your teammates gather around.

"Go through the portal, go back and save Paragon... the battle is lost without you... But be warned... If you lose, you will never return..."

You look at your friends.

"It is more than anyone should ask," gasps Hero 1, his eyes fluttering, "it's more than anyone should give..."

The legend's eyes focus on something more distant than the cavernous ceilings of the chamber. His body shudders and all light leaves his face.

You have witnessed the end of Hero 1. He has given his life to find heroes who can stop the Rikti. He has told you that if you fail, you will not be coming back to the hospital. You will simply cease to be.

Your friends look at each other, and then to you, the leader of the Task Force. You know this one if for keeps. You look down at the cape worn by Hero 1. Your own cape flutters around your calves in the breeze generated by the portal.

Well? What say you... hero?

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Do I have enough time to get Lotto results to give to my grand daddy?
Nice text, though.

Congratulations

WARNING!

The arrest today of the Clockwork king has unleashed some kind of electromagnetic storm that has made the voting thread go erratic and display false information.
Actual votes are being counted again by our hero friend Algebra.
Algebra will save the day again!
Stay tuned!