Zwillinger

Oh if you got the impression that there's zero communication, I apologize. This couldn't be further from the truth. We have open lines of communication to CS. I just haven't familiarized myself with every single one of their policies.

I worked customer service for over a decade, and I feel that what we do in Community is *very* different from what I did in Customer Service.

Customer service is all about individual player relations. In Community , we're more focused on Community relations, as a whole. I draw a very distinct line between CS and Community and do not tread on things that are their purveyance. Our CS team are specially trained according to NCsoft policy to handle individual petitions with care. As much as I would love to be able to help each and every person that sends me a PM with a CS related issue, I don't have a team big enough to handle it, nor do I have the time required to perform due diligence.

We certainly spend time on the servers, in a Community capacity, attending player events, hosting our own events and just randomly hanging out or dropping War Walkers on people. When it comes to policing said servers and assisting with the problem that require significant amounts of time, we leave that to the professionals.

And for whomever was asking, our CS group is in Austin.

There's something to be said for getting both sides of the story. Of course, I'm not privy nor part of the Customer Service policies or procedures, I cannot speak to this aspect of it specifically.

Also, Dumps...I'm reading this thread, taking the feedback seriously, but the entire time, there's this voice in the back of my head going...

The duration of.

Not sure what they'll change the duration to, but when we brought it up in a meeting it was agreed we'd change it for next years event.

Yes, it will be reduced.

No, we are not threatening anyone with physical violence.

This has nothing to do with the upcoming announcement of Super Duper Packs.

Retro Sci Fi will not be released via Super Packs.

It stacks .

If that functionality isn't there yet then that's a bug AFAIK. I know that was occurring during beta but my understanding was that it was corrected at some point.

Also, it's important to note that the ATO's purchased using Reward Merits/Hero Merits are coming with Issue 22. The wait should not be very long.

I suppose this was inevitable.

Our practices, discussed at great length and worked out with the Community, are: Unique pieces for females and everything else equally ported between the body types. Yes, this ends up resulting in more pieces for females overall, however after the last 12 months of reading feedback and lengthy discussion with the Community we made this decision.

It's very unlikely we'll alter course on this in the immediate future.

There is a point where the inability to refrain from negative comment is inappropriate. I'm the last person to stifle one's right to be critical (it is the internet after all), but sometimes we should take a step back and ask ourselves if this is really the time and place to make such comments.

No apologies are needed Paladin, and I do understand what they were saying. It's a viewpoint we took under strong advisement when we made our decision.

There's only one quality of ATO's offered in the Super Packs. Purple ATOs are created using Catalysts (which makes them bound).

80 points per, with discounts for buying in bulk.

We don't have plans offer a secondary option in the immediate future.

Sorry .

There's a guaranteed Uncommon or Rare each pack, I don't know the percentage chance for a VR off hand.

I'm sure that Dink is reading, but I'll pass that suggestion along just in case.