Game never finishes launching


Anilo

 

Posted

Hey all,

I'm not sure how many people are still poking there heads around these parts but I could sure use some help. I'm playing on the same laptop I've played City on for a couple of years now, with no major changes (Other than installing new AV, which I've completely disabled at this point.) When I go to launch the game, City comes up and sits on the splash page like it does before it asks you for your credentials to log in. But for me, it never finishes this stage.

One thing I've noticed, is if I check the process in Task Manager, the priority of City is set to Below Normal. I'm not sure how it got set that way, but I set it back to normal. If I relaunch the game, it's set back to Below Normal.

I'm using Windows 7 64-bit, I have a Toshiba Satellite A665-S6070. It's been about a week since I've played, and the only thing that's changed is getting rid of AVG and installing BitDefender. I had a few hiccups with this AV, but I've been able to remedy them all by making a few changes in the settings and such, but I've tried it all, and at this point the BitDefender is not active. (Running, not active) My next step is just rebooting with it not set to run on startup and see where that takes me. Anything you can do would be appreciated!

Thanks

UPDATE: Completely disabling BitDefender has remedied the situation. Does anyone else use this AV that could assist in making the two run simultaneously? If not, I suppose it's not a big deal...


Paragon Studios, thanks for all you've done. You've made this a great game, and a great community. I see this as six years well-spent. NCSoft, I'm seriously disappointed in you. This is not how you get or keep customers.

 

Posted

If the game isn't the foreground app (also called focus), it's priority is dropped to below normal. This is normal. Since you have the windows task manager up, the task manager is the foreground app and therefore the game drops to below normal.

If you play the game full screen, you can set the task manager in options to be "always on top" and when you go click on the game you will see it's priority go to normal in the task manager. Click on the task manager or any other app, you'll see the game's priority change back to below normal. If you play the game in a window you can simply arrange the windows to observe the task manager.

Again, changing priority from normal to below normal when the game no longer has focus is as designed. It was something Microsoft recommends when an app, like a 3D game, that continuously uses a large chunk of CPU time. It helps the OS to keep everything else running okay.


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