Help a friend run the game (to the end)?

Hi again friends. This is a sort of late-to-the-game issue in regards to the distressing news, but if there's anyone who can support here, that would be splendid. I invited a friend to the game over a week before the announcement, and I found out that the installation for him stalls completely at Stage 2, reading "0% Stage 2". "It's either that it hasn't loaded it or that it's moving on from it", which doesn't sound feasible. The latter, at least.
He was just getting into the game and I want him to be able to play it for what time he can, at the most he can do.

Here are his details.


---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at September 5, 2012 22:26 (-04:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
System Manufacturer: TOSHIBA
System Model: Satellite P775
BIOS: BIOS Date: 12/14/11 21:52:47 Ver: AMI APTIO 1.80
Central Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 6144MB
.Net Memory Report: 3628MB out of 6051MB available
Page File: 7566MB (4535MB currently in use)
C Drive: (Hitachi HTS547575A9E384) 576635MB out of 698393MB (82%) free
D Drive: (TSSTcorp CDDVDW SN-208AB) zero-size drive
Windows directory location: C:\windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: Intel(R) HD Graphics Family
Manufacturer / Chip: Intel Corporation / Intel(R) HD Graphics Family
Video Memory: 1696 MB
Driver Version: 8.15.10.2430
Driver Date: 6/27/2011 1:55:46 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6323
Driver Date: 3/9/2011 12:44:54 AM


WMI Information
Motherboard Manufacturer: TOSHIBA
Motherboard Model: (empty)
Motherboard Product: PHRAA
Motherboard Version: 1.00
BIOS Manufacturer: TOSHIBA
BIOS Name: BIOS Date: 12/14/11 21:52:47 Ver: AMI APTIO 1.80
BIOS Version: TOSCPL - 1072009
BIOS Release: 20111214000000.000000+000


Registry Information for Current User
Resolution: 1600x825
3D Resolution: 1600x825 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found

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the drivers are slightly dated, and IMO its usually best to download the whole game before starting, sometimes it might look like its stuck since when your in the game it doesnt show transfer rates or time estimation for completion

and more people on the servers is a good thing, it will show ncsoft that we arent giving up!

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Necrotech is correct, just let it finish downloading.

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H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD