Quote:
The token is supposed to drop at the end of the subscribed month. But for the points, you might as well go ahead and politely contact customer service and ask about it.
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Originally Posted by Steel_Shaman
My account renewed last Saturday. I checked my bank account's website and the money has already cleared (it actually cleared on Saturday as the charge was posted by NCSoft almost exactly at midnight on the 18th). I have yet to get my monthly stipend of points, or my Paragon Rewards token. Is this normal? I remember there being a lot of confusion when the system first launched, but I've been getting my points and token on my bill date for some time now. Anyone else have any experience with this? I'm trying to decide if I should initiate the hell of contacting Customer Service or just keep waiting.
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Quote:
Thanks for the info.|
Originally Posted by StarGeek
The token is supposed to drop at the end of the subscribed month. But for the points, you might as well go ahead and politely contact customer service and ask about it.
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I finished out Tier 8 last month, so this will be the first time I'm supposed to get the bonus points as part of the stipend. That may have something to do with it.
My account renewed last Saturday. I checked my bank account's website and the money has already cleared (it actually cleared on Saturday as the charge was posted by NCSoft almost exactly at midnight on the 18th). I have yet to get my monthly stipend of points, or my Paragon Rewards token. Is this normal? I remember there being a lot of confusion when the system first launched, but I've been getting my points and token on my bill date for some time now. Anyone else have any experience with this? I'm trying to decide if I should initiate the hell of contacting Customer Service or just keep waiting.