Random freezes, complete freeze and crash for one hero.
By
konshu,
Posted on: 2012-08-17 11:26 in ALL ACCESS Gameplay Technical Issues Bugs
HiJack This info:
Code:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:20:21 PM, on 8/17/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Internet\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\Internet\LogMeIn\x86\RaMaint.exe
C:\Program Files\Internet\LogMeIn\x86\LogMeIn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Internet\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Apple\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Utilities\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Roderick\My Documents\Downloads\CohHelper.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Utilities\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Games\NCSoft\HiJack This\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\Internet\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\Apple\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit -login
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nview\nwiz.exe /installquiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NCsoft Launcher] C:\Program Files\Games\NCSoft\Launcher\NCLauncher.exe /Minimized
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Games\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Internet\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1341524203015
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\Internet\LogMeIn\x86\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\Internet\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\Internet\LogMeIn\x86\LogMeIn.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
(Liberty) Trick Dacy - Forge Steel - Hypother Mia
(Freedom) Folgus Sprit
(Infinity) Marcus Solomon
(Protector) Thylacine
(Justice) Ashkicker - Revile
It could be lots of things.
How long do you have to play before crashes start?
Does the game crash in game safe mode?
Have you given your PC a good cleaning with compressed air?
Is your hard drive close to full?
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
First off, they are freezes, not crashes. When they start is random, sometimes they start right away, other times it can be a while before it starts.
For that one problem character, it's frozen the second the screen is finished rendering for the first time. With that character, the game eventually crashes...usually within 5 minutes. With other characters, it doesn't crash all the time, but it does eventually freeze all the time.
Safe mode? Let me try that and reply back...
PC is clean. I clean it regularly.
Free space on my drive is 207 GB.
(Liberty) Trick Dacy - Forge Steel - Hypother Mia
(Freedom) Folgus Sprit
(Infinity) Marcus Solomon
(Protector) Thylacine
(Justice) Ashkicker - Revile
Okay. While in safe mode, I was actually able to play for a bit with the problem character. At one point the screen glitched and most of the environment textures were replaced by what looked like character model texture screens, but the game was playable. It eventually crashed, but after maybe 20 minutes.
(Liberty) Trick Dacy - Forge Steel - Hypother Mia
(Freedom) Folgus Sprit
(Infinity) Marcus Solomon
(Protector) Thylacine
(Justice) Ashkicker - Revile
I've heard of older characters having alt-specific code issues before. I'd file a ticket to see if they can't check it out just in case.
Thanks, I'll look into that...
But there's still the overarching problem, which I have even in safe mode, of the game freezing randomly...
Do those text pastes reveal anything suspicious?
(Liberty) Trick Dacy - Forge Steel - Hypother Mia
(Freedom) Folgus Sprit
(Infinity) Marcus Solomon
(Protector) Thylacine
(Justice) Ashkicker - Revile
It *may* just be early signs of the video card dying. If you have some way to borrow a video card for testing it would probably answer the question.
Several nvidia cards going bad...
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
This may be a separate issue, but since last December my computer has been sensitive to Rikti. On mission maps and zones with Rikti I run a chance of program crash. This doesn't seem to relate to my video driver version, as I've updated drivers since then, and it came directly after a patch that fixed a similar problem with 5th Column portals in the Kahn TF.
While I don't crash with every Rikti that appears on the screen, it happens regularly enough that I don't go to RWZ any more, and I automatically reject any missions with Rikti in them.
I'm pretty sure it's not anything having to do with Rikti. The freezing happens everywhere, even in Pocket D. It also seems to come in waves...City can be fine for a while, then the freezing starts and it'll freeze every 1-2 minutes for 15-30 seconds at a time, then after a while the freezing will minimize, and then start up again.
(Liberty) Trick Dacy - Forge Steel - Hypother Mia
(Freedom) Folgus Sprit
(Infinity) Marcus Solomon
(Protector) Thylacine
(Justice) Ashkicker - Revile
I can't really explain it because it's an old bind, but it would be worth looking at the ingame network...thing. When I turn it on I get a running series of green/yellow/red bars that alternate in shape based on the connection between me and the game servers. Hopefully someone knows what I'm talking about and will guide you through it better, but I know that I'll get what looks like freezing when I see spikes of yellow/red.
As for your printouts, if it's feasible to add 1Gb of RAM to the system, then that'd smooth out performance a little, but weigh your costs. From what I've read before in other posts, you will probably want to turn OFF the Geometry Buffers.
The command is /netgraph. I know it well. I will use it next time to see what it shows. I'll also make sure Geometry buffers are off and see if that makes a difference.
Thanks!
(Liberty) Trick Dacy - Forge Steel - Hypother Mia
(Freedom) Folgus Sprit
(Infinity) Marcus Solomon
(Protector) Thylacine
(Justice) Ashkicker - Revile
Issue: During play, City will randomly stop responding for 5-30 seconds at a time. Checking the Task Manager shows City of Heroes is "Not Responding".
Strangely, for one of my heroes, it's much, much worse. Upon entering the game, the screen is almost constantly frozen and it updates for maybe a second every 30 seconds to 2 minutes.
CoH Helper Info:
(Liberty) Trick Dacy - Forge Steel - Hypother Mia
(Freedom) Folgus Sprit
(Infinity) Marcus Solomon
(Protector) Thylacine
(Justice) Ashkicker - Revile