Unable to install
By
Call Me Awesome,
Posted on: 2012-06-29 20:24 in ALL ACCESS Gameplay Technical Issues Bugs
That sounds like a .NET 2.0 exception, which the NCSoftLauncher uses.
Follow the instructions in this thread so we have more to go on about your system in general.
So did you downloaded the NCSoft Launcher from NCSoft support, did you download the game's installer from the CoH website/your NCSoft game account? Did the NCSoft Launcher seem to install properly? Are you sure they aren't any extra copies hung in the background? Did support take you through this link?
Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components
Tempus unum hominem manet
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I tried downloading the Launcher from every available source on the site and all of them give me the same errors. The Launcher actually did have some problems at first because I didn't have the verdana or w/e font installed, but Support helped me get that fixed. There are no other copies running absolutely anywhere, and Support didn't actually run me through those steps but I did follow them myself and couldn't seem to find a solution.
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---System information gathered by CoH Helper version 0.2.0.2--- DxDiag gathered at June 29, 2012 23:43 (-04:00) Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030) System Manufacturer: Hewlett-Packard System Model: CQ5700F BIOS: BIOS Date: 09/07/10 08:03:15 Ver: 6.05 Central Processor: AMD Athlon(tm) II 170u Processor, ~2.0GHz Memory: 2048MB .Net Memory Report: 840MB out of 1791MB available Page File: 1932MB (1650MB currently in use) C Drive: (WDC WD64 00AAKS-65Z7B0 SATA Disk Device) 530825MB out of 594592MB (89%) free D Drive: (WDC WD64 00AAKS-65Z7B0 SATA Disk Device) 4878MB out of 15529MB (31%) free E Drive: (hp DVD-RAM GH60L SATA CdRom Device) zero-size drive Windows directory location: C:\Windows DirectX: DirectX 11 DirectX Diag version: 6.01.7601.17514 (64-bit version) Display Notes: No problems found. Sound Notes: No problems found. Input Notes: No problems found. Monitor: Monitor's Max Resolution: (blank) Video Device Name: ATI Radeon 3000 Graphics Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9616) Video Memory: 892 MB Driver Version: 8.733.0.0 Driver Date: 5/11/2010 11:19:40 AM Driver Language: English Sound Device Description: Speakers (Realtek High Definition Audio) Driver File: RTKVHD64.sys Driver Version: 6.00.0001.6196 Driver Date: 9/7/2010 8:27:34 AM WMI Information Motherboard Manufacturer: FOXCONN Motherboard Model: (empty) Motherboard Product: 2AB7 Motherboard Version: 1.00 BIOS Manufacturer: American Megatrends Inc. BIOS Name: BIOS Date: 09/07/10 08:03:15 Ver: 6.05 BIOS Version: HPQOEM - 20100907 BIOS Release: 20100907000000.000000+000 |
Sorry to bump this up, but I've really had the urge to play CoH again lately and I've been trying all week to get this resolved. =(
Can you get us the HijackThis results as well please?
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
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Here you go.
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Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 12:04:56 PM, on 6/29/2012 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v9.00 (9.00.8112.16446) Boot mode: Normal Running processes: C:\Users\User\AppData\Local\Google\Chrome\Applicat ion\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Applicat ion\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Applicat ion\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Applicat ion\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Applicat ion\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Applicat ion\chrome.exe C:\Users\User\AppData\Roaming\Google\Google Talk\googletalk.exe C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe C:\Users\User\AppData\Local\Google\Chrome\Applicat ion\chrome.exe C:\Windows\SysWOW64\rundll32.exe C:\Users\User\AppData\Local\Google\Chrome\Applicat ion\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Applicat ion\chrome.exe C:\Users\User\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/CQDSK/1 R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://isearch.avg.com/?cid={3DFC14C8-2CB6-4449-BD4F-AC46512EC00D}&mid=16811b0b82194546a1e98cdce34083b5-cc63e5bc641e0cff87fe4eab0f2f541452bb3b9a&lang=en&d s=hk011&pr=sa&d=2012-06-25 18:11:55&v=11.1.0.7&sap=hp R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/CQDSK/1 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/CQDSK/1 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: HP Health Check Service - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe (file missing) O23 - Service: HP Software Framework Service (hpqwmiex) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe (file missing) O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 6848 bytes |
Okay bos. You really aren't gonna want to hear this. But it looks like you've got a damaged Windows install (note all the "file missing" entries).
Also, it looks like you have the remains of a rootkit in your system.
C:\Windows\SysWOW64\rundll32.exe
That's probably why your OS is coming up as unsupported.
You may be due for a reformat of your machine...
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
Actually, the "file missng" entries is a known problem with HiJackThis and 64-bit Windows. The only time it's truly of concern is in the BHO and Toolbar entries (the O2 and O3 entries) or if the filename is a known bad file,
You can read an explanation about this on Expert's Exchange but it's verified on other sites as well.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
If that's the case, then what exactly do I need to do? Do I need to reinstall windows, or can something simpler be done.
I don't mind completely wiping my computer if that's what needs to be done. I'll just save anything I need to keep.
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Personally when I start getting lots of issues I tend to go for the nuclear option of format/reinstall; that typically takes about 2-3 hours and I can easily waste that much time on trying to fix the issue before ending up with a reinstall anyway.|
Originally Posted by SinOfEnvy
If that's the case, then what exactly do I need to do? Do I need to reinstall windows, or can something simpler be done.
I don't mind completely wiping my computer if that's what needs to be done. I'll just save anything I need to keep. |
If it doesn't get solved easily then nuking it from orbit is the only way to be sure.
COH has just been murdered by NCSoft. http://www.change.org/petitions/ncso...city-of-heroes
Well, I tried completely restoring to factory settings and it's giving me the exact same problems that it did before. I'm not sure what to do now.
I don't understand why CoH is having this issue when others MMO's and other types of games work just fine. :\
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Not to sound stupid, but what exactly did you do to accomplish this? Did you wipe the drive and completely reinstall windows? Did you run a system restore disc that wiped the drive for you and reinstalled windows? Or perhaps did you do the 2nd and it simply repaired the windows installation? IE: it didn't wipe, but instead it reverted the registry to the original state. CoH is 'special' and not designed to run the same way that 'other games' do. What works for most won't always work here.
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Originally Posted by SinOfEnvy
Well, I tried completely restoring to factory settings and it's giving me the exact same problems that it did before. I'm not sure what to do now.
I don't understand why CoH is having this issue when others MMO's and other types of games work just fine. :\ |
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I'd be more concerned by the "unknown owner" messages on what looks to be many of the networking services. |
Originally Posted by Hyperstrike
Okay bos. You really aren't gonna want to hear this. But it looks like you've got a damaged Windows install (note all the "file missing" entries).
You may be due for a reformat of your machine... |
You haven't disabled the built in "Network" account by any chance?
Hyperstrike's suggested resolution may be the best in any event.
Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant
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City of Heroes uses OpenGL.|
Originally Posted by SinOfEnvy
I don't understand why CoH is having this issue when others MMO's and other types of games work just fine. :\ |
Most other MMO's use DirectX.
Huge difference, especially when it comes to driver testing and support.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
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That's another area where HJT gives misleading information on a 64-bit system, just as it does with the File Missing entries.|
Originally Posted by Gaia
I'd be more concerned by the "unknown owner" messages on what looks to be many of the networking services.
You haven't disabled the built in "Network" account by any chance? Hyperstrike's suggested resolution may be the best in any event. |
The link I posted earlier to Experts Exchange explains the reasoning fairly well. The same reason that the File Missing entries show causes the Unknown Owner to show.
I can run a scan on any of my Windows 7 64-bit systems or a Vista 64-bit system and get the same erroneous information in the HJT log.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I've been trying to install the game for like 3 days now, and despite contacting support we've been unable to find out what the issue is.
Whenever I try to install the game, I get an error message saying "System.InvalidOperationException: Not in readyToInstallState."
I'm running on Windows 7 Home Premium Service Pack 1. Any help at all would be massively appreciated.