News Flash from NCSoft Support!


ArmlessDan

 

Posted

Being present during the last 30 seconds of an Incarnate trial is all that matters for earning rewards!

But seriously, I put together a Keyes Island trial this Sunday night once I finally had time to, to attempt the Anti-Anti-Matter badge since it seemed within reach. It took a while to get the people together, and we pulled it off. By "we" I mean everyone in the league except me, since I disconnected when Anti-Matter was regenerating for the third time. I logged back in as quickly as I could, but the trial was already over. No badge, no drop table. Petitioned for help and I got this:

EDIT: [Removed conversation with support]

Tough luck champ, better luck next time. Too bad the server kicked you, I mean you really should try to prevent that next time.


Member of the Justice Hundredfold, and Operation Unlimited Justice.

Her Imperial Majesty's Archaeologist of Achievements, Accolades, Exploration and History

 

Posted

I I think its crap that you can't get the badge! I am certain that other people have been awarded badges in similar situations.

However, it is against forum rules to post coversations you have with support. I would hate for you to get modsmacked over this to add insult to injury.

(Also, hello to a fellow Michigander!)



 

Posted

Sounds like a great way for there to be no channel when support is being a jerk.

EDIT: Can I not call support a jerk either? Is big Brother watching?


Member of the Justice Hundredfold, and Operation Unlimited Justice.

Her Imperial Majesty's Archaeologist of Achievements, Accolades, Exploration and History

 

Posted

Quote:
Originally Posted by ArmlessDan View Post
Sounds like a great way for there to be no channel when support is being a jerk.

EDIT: Can I not call support a jerk either? Is big Brother watching?
You can paraphrase what they said, you can say that their interpretation of the reasons you don't get credit suck (or other non-profane words) and you can call them names as long as it isn't profanity (I've seen nothing in the rules about anything else).

It sucks but it is what it is.

Hopefully, you asked politely that the issue be escalated. A full explanation of the events as you listed them here should help, but that's only a semi-reasonable person's thought process.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

I was quite clear about the situation, and asked a few times for the badge/why they won't award it. They either ignored my questions or said "lol nope" (to paraphrase) in their responses. I talked to 3 different GMs, one (at least) claiming to be a senior member and that the issue could not be escalated any higher.


Member of the Justice Hundredfold, and Operation Unlimited Justice.

Her Imperial Majesty's Archaeologist of Achievements, Accolades, Exploration and History

 

Posted

What a strange reponse, considering when/if you dc from a Hami raid you can petition for the reward. They do have ways of confirming you where there. The response you got makes no sense...

Did you try responding to the support emails they send about the incident, or have you only talked with the GMs in game? If you haven't responded to the support emails, you try that...




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